Pramod Gupta

Experience

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  Unitech Software

  Jul 2004 - Jun 2005

  ERP Implementation Team Member

  Project: Traiding Engineers India Private LimitedJob Responsibilities:Implementation of ERP Module: Purchase, Sales, Inventory, Quality.Testing, bug fixing of Forms.Responsible for providing support Forms, Reports and Database related during User Acceptance Testing (UAT).Implemented Inventory module on client side

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  AVIVA LIFE INSURANCE COMPANY INDIA LIMITED

  Jun 2005 - Apr 2010

  Site-Incharge

  AVIVA Life Insurance is one of leading organization in field of Life Insurance. Job Responsibilities:Handling and managing operations efficiently in 24x7 environments with a team of 44 skilled resources at AVIVA Head office, Gurgaon.Handling 100 branch engineers across India at AVIVA.Ensure the compliance to the defined process and metrics.Analysis of calls logged for Incidents and to take RCA & Resolutions.Weekly/Monthly review meeting with clients with respective domain owner.Allocating resources at different rural AVIVA branches for any IT related problem.Conducting CSAT for all braches. Single point of Contact for managing IT Support Operations of Aviva. Responsible for delivery of services as per the agreed Statement of Work and ensuring committed SLA are met. Timely reports with analysis and action plan for continual improvement. Close looping of all user feedback in time with corrective actions. Timely escalations for effective incident closure. Regular team meetings to share performance and ensure process adherence. Implement all the initiatives as per the guidelines. Ensure the adherence of all the ITIL processes/procedures and Aviva defined policies by Wipro team.Identify the trainings needs of the resources and share with PM.Participate in monthly reviews with customers.Monthly MIS and Executive summary preparation. First level of escalation for the following services/domains: Application Support Database Management Server Management OS Management Storage Management Backup and Restore services Email Management Network Management Managed Security Desktop, Printer calls Manage the rotation/availability of the engineers for 24 x 7 application support operations.Vendor management.Short listing candidates for the positions in the FM team.Ensure 100 % site induction for any new joiners at the site.Responsible for ISO audits and closure of the gaps identified in the audits.; Show less

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  Wipro infotech on third party role

  Jun 2005 - Dec 2007

  Application support engineer
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  Wipro Infotech

  Jan 2008 - Nov 2010

  Project: Employee State Insurance Corporation; Employee State Insurance Scheme of India is a multidimensional social system tailored to provide socio-economic protection to worker population and their dependents covered under the scheme; Handling and managing operations efficiently in 24x7 environments with a team of 35 application support engineers at Data Centre.Ensure the compliance to the defined process and metrics.Analysis of calls logged for Incidents/Service and to take RCA & Resolutions.Weekly review meeting with application support resources to share performance and ensure process adherence.Responsible for delivery of services as per the agreed Statement of Work and ensuring committed SLA are met. Timely escalations for effective incident closure. Identify the trainings needs of the resources and share with PM.First level of escalation for application support Manage the rotation/availability of the engineers for 24 x 7 application support operations.Ensure 100 % site induction for any new engineer at the site Show less

  • Site incharge and application team lead

    Jan 2008 - Nov 2010

  • Application Team Lead

    Jan 2008 - Nov 2010
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  Talisma

  Dec 2010 - now

  Business Analyst
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  Talisma Corporation Pvt Ltd

  Aug 2016 - now

  To handle Talisma CRM.Handle day-to-day Monitoring & Administration OperationsMonitor System activities/logs and record critical parametersMonitor & Perform database related operations.Apply application patches.Installation / re-installation of the application – server sidePrepare Help Deployed at client location and taking care Talisma CRM more close to 2 years

  • Senior System Engineer

    Dec 2010 - now

  • Business Analyst

    Aug 2016 - Jun 2021
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  TALISMA CORPORATION LIMITED

  Jul 2021 - Jul 2024

  Associate Project Manager
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  Kotak General Insurance

  Apr 2022 - now

  AVP