Amrita B

Experience

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  Dainik Bhaskar

  Sept 2000 - Mar 2003

  Assistant Accountant
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  Miracle Software Systems, Inc

  Jan 2004 - Jan 2005

  Recruiter
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  HSBC

  Oct 2005 - May 2011

  Customer Service Represenstative

  CSE, Middle East Countries -- (April'09 – May'11)Job Description: Working on Delinquent accounts that have been routed from voice collectors to debit funds and credit towards the delinquent accounts. Identified to work on complex queues like Structured Payment Plan (SPP), Suspense Account, and Bad and Doubtful Process. Handled different queues namely Vouchers, HFE Posting, SPP, BDS, SPP Kp/Bp, Letters, maintenance and also worked on the most complex processes – Suspense Accounts and BND. Prepare SPP reports on monthly and fortnight basis. Thorough analysis of SPP offered to the customers and then processing for future reference. Settling loans cards and OD after checking for the agreed payments on the customer’s accounts.US - Process Trainer - (Oct'05– Mar'09)Job Description: Worked as a Process Trainer for Consumer and Mortgage Lending Title Policy Audit Process, mainly giving training to the new Customer Service Executives about the core Process Information. To audit the Title on Real Estate Loan Accounts given to the customers at Household and Beneficial branches in the U.S. To conduct extensive research on the mortgages the customers hold. To supervise accounts on a sample basis to ensure compliance with State & Federal laws as well as internal policies and procedures of HSBC and escalate issues as appropriate. Show less

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  Dell International Services

  Jun 2011 - Oct 2012

  Inside Sales Representative

  Job Responsibilities: Handling inbound calls from the US clients who are intending to purchase and enquiring about Dell Products and services. Providing customer centric solutions by effective probing in order to recommend best possible solution. Overcoming any objections customers may have. Also Cross/upsell additional 3rd party products and softwares. Keeping up with the updates on website, pricing, offers and promotions, so that we can offer tailor made solutions for our customers. Responsible for extending service contracts and warranties for consumer and small & medium business segments. Show less

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  Globussoft

  Dec 2012 - Feb 2014

  Assistant Manager

  Job Responsibilities: Managed full service SEO team of 20 Associates by providing strategic leadership. Designed and implemented training programs for the employees in order to enhance work efficiency. Handled end-to-end client communication on a weekly basis. Interfacing with business partners to discuss process improvement, queries and work management to ensure that all the Performance Level Agreements on timeliness and quality are adhered. Assisted Manager in performing management functions such as staffing, appraisals, and expanding business plans. Show less

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  Globussoft

  Apr 2014 - Sept 2015

  Operations Manager

  Job Responsibilities:• To coordinate between Head Office in Bhilai, Mumbai and Bengaluru on a daily basis regarding different process execution.• To Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance).• To work toward long-term planning, including an initiative geared toward operational excellence.• To oversee overall financial management, planning, systems and controls of Bengaluru office.• To identify staff vacancies and recruit, interview and select applicants.• To provide current and prospective employees with information about policies, job duties, working conditions, wages, opportunities for promotion and employee benefits.• To work with HR team for campus recruitments across various cities in India. Show less

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  ScaleneWorks

  Oct 2015 - Sept 2020

  Manager - Scalene Talent Acquisition Team
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  Nuance Communications

  Sept 2020 - Jul 2023

  Analyst

   Monitoring the Power Connect Actionable Findings Message Center: Monitor queues within the Message Center for notifications that require pro-active actions Monitors for ND [No Device] Inbound Calls & Opening of Salesforce Tickets: Available for inbound calls to the Power Connect Actionable Findings skillset. Routing customer’s appropriately. Maintaining/Updating SharePoint Documentation: In Coordination with CSE’s and Consultant’s, maintain updates to SharePoint documentation used for continued and ongoing support. • Run and post monthly reports for monthly meetings based on assignments. Adding Profiles, Schedules, Clinical Teams: Routinely adds or updates profiles, schedules and Clinical Teams. Working of monthly trending reports: In Coordination with Customer Success team works on the respt facility/hospital monthly trending reports. Show less

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  Microsoft

  Aug 2023 - now

  Customer & Partner Experience Manager