Marwan Sherin

Experience

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  Raya Holding

  Sept 2008 - Sept 2009

  Technical Support Representative

  Worked as a help-desk support for Raya's Applications and services.Installation and maintenance for Operating Systems and applications according to the employees and business needs.Responsible for corporate Antivirus administration and maintenance across the subsidiariesImplemented the administered the Windows deployment toolkit in the environment to facilitate windows installations and upgrades.

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  Information Technology Institute (ITI)

  Sept 2009 - May 2010

  Student

  -3 months foundation training (general courses)-6 months focus training and hands-on experience (track specific courses)I was enrolled in the Unix track after the 3 months foundation period.List of Courses (foundation + focus):•Operating Systems Fundamentals•UNIX Operating System Foundations•MS Windows Vista Operating System•C Programming Language•Data Structure & Algorithms•Database Fundamentals•MySQL•Computer Networks Fundamentals•Object Oriented Programming•XML•PHP Programming•Software Engineering•Communication Skills•Presentation Skills•Interviewing Skills•Project Management•Marketing•UNIX Shell Scripting•Solaris System Administration•UNIX Systems Programming•Advanced Solaris Administration•UNIX Network Programming•Solaris Network Administration•Java Programming•Advanced Java Programming•Linux (RHEL) System Administration•Linux Cluster Administration•Sun Cluster Administration•SQL/PLSQL•Oracle Administration Workshop I•Oracle Administration Workshop II Show less

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  Raya Holding

  Jun 2010 - May 2011

  IT Administrator

  Solaris OS administrationOracle DB administration and backupVMware ESX environment administrationNetwork monitoringLinux Zimbra mail server setup and administrationInstallation, administration and automation of various Raya Information Technology Infrastructure services.

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  Dell EMC

  Apr 2011 - now

  Providing technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers.Applying technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments.Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution.Troubleshooting problems with EMC Storage devices, I'm mainly working on Celerra and VNX, sometimes requires handling problems with the customer's environment as well. Show less

  • Quality Senior Principal Engineer

    Dec 2019 - now

  • Principal Technical Support Engineer

    Apr 2018 - Dec 2019

  • Technical Support Engineer

    Apr 2011 - Dec 2019