Marwan Sherin

Marwan Sherin

Technical Support Representative

Followers of Marwan Sherin1000 followers
location of Marwan SherinCairo, Egypt

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  • Timeline

  • About me

    Quality Senior Principal Engineer at Dell Technologies

  • Education

    • Orouba Language School

      1991 - 2003

      Elementary, Primary, and Secondary stages

    • Udacity

      2021 - 2021
      Nanodegree Data Analysis

      Activities and Societies: Data Analysis Professional Nanodegree program from Future Work is Digital (fwd) Initiative powered by ITIDA under Digital Egypt Initiative https://confirm.udacity.com/D9TGRHZG Data Analysis Professional Nanodegree program from Future Work is Digital (fwd) Initiative powered by ITIDA under Digital Egypt Initiative

    • Information Technology Institute (ITI)

      2009 - 2010
      Unix administration scholarship
    • Modern Academy Maadi

      2003 - 2008
      Bachelor of Engineering - BE Computer Engineering and Information Technology V. Good with honors
  • Experience

    • Raya Holding

      Sept 2008 - Sept 2009
      Technical Support Representative

      Worked as a help-desk support for Raya's Applications and services.Installation and maintenance for Operating Systems and applications according to the employees and business needs.Responsible for corporate Antivirus administration and maintenance across the subsidiariesImplemented the administered the Windows deployment toolkit in the environment to facilitate windows installations and upgrades.

    • Information Technology Institute (ITI)

      Sept 2009 - May 2010
      Student

      -3 months foundation training (general courses)-6 months focus training and hands-on experience (track specific courses)I was enrolled in the Unix track after the 3 months foundation period.List of Courses (foundation + focus):•Operating Systems Fundamentals•UNIX Operating System Foundations•MS Windows Vista Operating System•C Programming Language•Data Structure & Algorithms•Database Fundamentals•MySQL•Computer Networks Fundamentals•Object Oriented Programming•XML•PHP Programming•Software Engineering•Communication Skills•Presentation Skills•Interviewing Skills•Project Management•Marketing•UNIX Shell Scripting•Solaris System Administration•UNIX Systems Programming•Advanced Solaris Administration•UNIX Network Programming•Solaris Network Administration•Java Programming•Advanced Java Programming•Linux (RHEL) System Administration•Linux Cluster Administration•Sun Cluster Administration•SQL/PLSQL•Oracle Administration Workshop I•Oracle Administration Workshop II Show less

    • Raya Holding

      Jun 2010 - May 2011
      IT Administrator

      Solaris OS administrationOracle DB administration and backupVMware ESX environment administrationNetwork monitoringLinux Zimbra mail server setup and administrationInstallation, administration and automation of various Raya Information Technology Infrastructure services.

    • Dell EMC

      Apr 2011 - now

      Providing technical support expertise in a complex information infrastructure environment with the need to integrate EMC products and systems with other EMC and non-EMC computer systems being operated by customers. Ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both EMC's business operations and the business operations of EMC customers.Applying technical knowledge to analyze and use highly technical troubleshooting tools, content and analytical practices; uses operational and diagnostic procedures to resolve issues in unique and sometimes complex customer environments.Responsible for sharing acquired knowledge concerning problem resolution with others to be used in future problem resolution.Troubleshooting problems with EMC Storage devices, I'm mainly working on Celerra and VNX, sometimes requires handling problems with the customer's environment as well. Show less

      • Quality Senior Principal Engineer

        Dec 2019 - now
      • Principal Technical Support Engineer

        Apr 2018 - Dec 2019
      • Technical Support Engineer

        Apr 2011 - Dec 2019
  • Licenses & Certifications

    • Specialist - Systems Administrator, VNX Solutions Version 7.0

      Dell EMC
      Jul 2012
      View certificate certificate
    • Implementation Engineer (EMCIE) Implementation Engineer VNX Solutions Specialist Version 7.0

      EMC
      Jun 2012
    • Red Hat Certified System Administrator (RHCSA)

      Red Hat
      Jan 2020
      View certificate certificate
    • Implementation Engineer (EMCIE) Implementation Engineer, Network Attached Storage (NAS) Expert Version 5.0 (EMCIEe)

      EMC
      Dec 2013
    • EMC Proven Professional Certification (EMC) EMCSA Storage Administrator Network Attached Storage (NAS) Specialist Version 5.0

      EMC
      Nov 2011
    • VMware vSphere 6.7 Foundations

      VMware
      Aug 2019
      View certificate certificate
    • EMC Proven Professional Certification (EMC) EMCPE Platform Engineer VNX Specialist Version 7.0

      EMC
      Oct 2012
      View certificate certificate
    • Implementation Engineer (EMCIE) Network Attached Storage (NAS) Specialist Version 5.0

      EMC
      Nov 2011
    • Implementation Engineer (EMCIE) Specialist Implementation Engineer DELL EMC Unity Solutions Version 1.0

      Dell Technologies
      May 2016
    • EMC Proven Professional Certification (EMC) EMCISA Information Storage Associate

      EMC
      Apr 2011