Ofe Walker, MLD

Experience

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  Tippecanoe County Public Library

  Jan 2000 - Jan 2003

  Finance Manager

  Assisted Director in preparation of $4.4M budget, monitored fund expenditures throughout fiscal year. Prepared Federal and State taxes and budgetary reports for grants.

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  Rea Magnet Wire

  Jan 2003 - Jan 2006

  Customer Service Supervisor

  Executed training of Customer Service Representatives for facility in Monterrey, Mexico. Provided employee relations and communications across diverse lines. • Partnered with project management, developing relationship with strategic client to maximize value of dollar spent on freight.• Established strong working relationships with buyers, ensuring timely response to all customer correspondence and delivery of their products to establish Vendor Managed Inventory (VMI) accounts.• Met company goal of 0% “missed on promise” ship dates by collaborating with scheduling Show less

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  Rea Magnet Wire

  Feb 2006 - Apr 2017

  Negotiated full Truckload and Less than Truck-load freight contracts for 5 North American plants. Participated in the interviewing and hiring process of customer service, administrative and accounting staff. Optimized cost effectiveness while analyzing data for transportation lanes-$10M freight budget.• Created effective and efficient annual bid process and expedited freight costs, reducing freight costs by 4% (FY 2015 to 2017).• Developed and wrote reference guide for freight claim process procedure, improving claim turn-around by 25%.• Served as project manager for damage in transit reduction initiative, decreasing number of claims and cost of product loss.• Collaborated daily with corporate sales and marketing regarding transportation cost, supporting customer contract pricing. Show less

  • Transportation/Supply Chain Analyst

    Mar 2013 - Apr 2017

  • Inside Sales Representative

    Mar 2009 - Mar 2013

  • Customer Service Manager

    Feb 2006 - Mar 2009
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  Arconic

  Jan 2017 - Aug 2019

  Inside Sales Representative

  Analyzed data from various reports to ensure effective communication with customers. Updated client information in the company contact database. Collected forecast information through contact with customers.• Collaborated with the management team to improve lead-time by prioritizing customer orders to ensure customer satisfaction• Utilized all available resources to reach out to prospects and attempt to turn those prospects into customers, providing RFQ bids.• Generated sales report weekly, submitting to buyers for planning. Show less

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  Harrison College

  Jan 2017 - Jan 2018

  Led student retention among online instructors in subject course that maintained 95% retention rate. Managed classroom using Learning Management System (LMS).• Coached, motivated, and problem solved creatively, helping students overcome obstacles.• Communicated, planned, and conducted Live Conferences to reinforce learning. • Performed college-based survey to determine subject matter and instructor, accomplishing 100% student survey participation rate. Met with students and parents, to advise and guide through the financial aid process from completion of the FAFSA through financial aid packaging process while complying with FERPA• Ensured all compliance and federal regulations were adhered to within department.• Analyzed data from various reports to ensure department is on track assisting students.

  • Adjunt instructor

    Jan 2010 - Jan 2018

  • Finacial Aid Specialist

    Jan 2017 - Jan 2017
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  Republic Services

  Aug 2019 - now

  Account Manager

  Generate sales among client accounts, including up-selling and cross-selling.Operate as the point of contact for assigned customers.Develop and maintains long-term relationships with accounts.Makes sure clients receive requested products and services in a timely fashion.