Lize Simon (Joyce)

Experience

• 

  IXM (formerly known as Louis Dreyfus Company Metals)

  Jan 2018 - Jul 2019

  Demand Planner

  As a Demand Planner, I play a pivotal role in ensuring seamless alignment between resources and operations with the overarching business strategy. Here's a glimpse into my key responsibilities:Customer-Centric Supply Chain Solutions: I am dedicated to ensuring that our customers' expectations are met flawlessly through our supply chain solutions, encompassing inventory and logistics management.Demand Forecasting and Efficiency Optimization: My primary duties include forecasting, driving cost savings, tracking key performance indicators (KPIs), enhancing customer satisfaction, and optimizing supply chain processes. Show less

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  Grainvest Physicals

  Jul 2019 - Jan 2020

  Transport Planner and Trade Administrator

  As a Transport Planner, I specialize in optimizing supply chain services within a specific region. Here's a snapshot of my key responsibilities:Operational Alignment: I ensure that our partners and customers are operationally aligned by actively supporting business reviews. This includes addressing the challenges experienced by our partners and stakeholders, resulting in smoother operations.Best Practice Sharing: I promote the sharing of best practices across all functions to enhance efficiencies and foster strong partnerships, giving us a competitive edge in the industry.Inventory and Logistics Management: I take charge of managing inventory and forward logistics through technical internal ideation sessions, facilitating improved processes and resource utilization. Show less

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  ATC Computer Transport & Logistics

  Jan 2020 - now

  As an Account Manager, I specialise in cultivating and managing vital client relationships, driving business growth, and ensuring a top-tier level of customer satisfaction. Here's a breakdown of my key achievements and competencies:Client Relationship Management: Nurturing and expanding client relationships to drive business growth.Strategic Account Planning: Develop and execute strategic account plans aligned with organizational goals.Data Analysis: Utilising data-driven insights to inform decision-making and optimize processes.Problem-solving: Identify challenges, implement solutions, and ensure client satisfaction even in high-pressure situations. Have the ability to drive operational efficiency and continuous improvement within the logistics supply chain.Pricing and Profit Management: Managing customer pricing and conducting regular reviews of Profit and Loss (P&L) statements.Supply and Demand Planning: Driving collaboration and alignment on plans, including cross-functional relationships with finance and other partners, and responsibility for strategizing plans, handling additional forecast variability, and dealing with longer-term planning horizons.Stakeholder Liaison: Vital link between stakeholders and Logistics Service Providers (LSPs), ensuring the achievement of metrics and maintaining successful outcomes. Logistics: Extensive experience working with high-value asset/tech logistics. Show less As an Account Manager, I specialise in cultivating and managing vital client relationships, driving business growth, and ensuring a top-tier level of customer satisfaction. Here's a breakdown of my key achievements and competencies:Business Growth and Compliance: I took the lead in identifying and executing new business opportunities with key stakeholders, resulting in an impressive 98.5% customer satisfaction rate. I continuously monitored project performance to ensure compliance with contractual service level agreements, business objectives, and regulatory requirementsClient Relationship Building: I have consistently established and maintained robust business relationships with clients and key stakeholders, ensuring the achievement of project deliverables, including service-levels, budgets, and quality standardsEnd-to-End Contract Management: I spearheaded the coordination of the entire contract lifecycle, from pre-contract estimations and tenders to contract negotiation, project management, quality control, and final account handoverStrategic Account Management: I developed and executed strategic account plans, held regular client meetings, and proactively identified opportunities to upsell and cross-sell services. I also pioneered initiatives to explore new growth opportunities in alignment with strategic development targets by forecasting demand, supply and operations planningClient-Centric Approach: Leveraging my effective communication and problem-solving skills, I consistently exceeded Service Level Agreements (SLAs), enhancing the overall client experienceCollaborative Service Delivery: I seamlessly collaborated with internal teams to ensure the flawless delivery of services and expedited resolving any client issues, further solidifying client satisfactionPricing and Profit Management: I was solely responsible for managing customer pricing and conducted regular reviews of Profit and Loss (P&L) statements to maintain optimal gross profit levels Show less As a Project Manager, I lead high-performing teams delivering efficient services to top tech companies in the dynamic cloud industry. Here's how I make a difference:Comprehensive Team Oversight: I oversee three critical areas in the cloud services supply chain - vendor management, client management, and operational and final-mile (White Glove) teams. My effective team management has boosted customer satisfaction, consistently surpassing SLA expectations.Stakeholder Liaison: In my daily role, I serve as a vital link between stakeholders and Logistics Service Providers (LSPs), ensuring the achievement of metrics and maintaining a success rate of 98.5% through regular reviews and assessments of Key Performance Indicators (KPIs).Financial Expertise: Collaborating closely with accounting teams, I play a crucial role in creating precise forecasts and pricing strategies, consistently meeting target NP percentages within tight deadlines.Process Enhancement: I champion the development of automation and learning programs, both internally and externally, working closely with engineers and designers to streamline processes and drive continuous improvement.Continuous Improvement: I apply continuous improvement methodologies to keep our processes, systems, and technologies current and adaptable to changing needs. Asset/ Inventory Management Expertise: I spearhead end-to-end asset management and systems/assets, significantly boosting profit margins through our White Glove service. Supply and Demand Planning: I drive collaboration and alignment on plans, including cross-functional relationships with finance and other partners. I'm responsible for strategising plans, handling additional forecast variability, and dealing with longer-term planning horizons. I also analysis and determining "what-if" scenarios (Stress-test) that impact supply and demand management for operations planning. Show less

  • Head of Commercial & Strategic Account Director

    Sept 2024 - now

  • Senior Account Manager

    Jan 2024 - Sept 2024

  • Account Manager

    Jun 2023 - Jan 2024

  • Data Centre Project Manager

    Jun 2021 - Aug 2023

  • Senior Transport Planner

    Jan 2020 - Jul 2021