Eleana Avgerinou

Experience

• 

  ALARCO SA

  Oct 1998 - May 1999

  Telemarketing Agent/ Promotion

  I worked as a telesales agent in a sales team, promoting domestic alarm systems.

• 

  GoldenSun Airglobe

  Apr 2002 - Oct 2002

  Representative

  Sales Presentation (measured and targeted), Complain Handling. Crisis Management.

• 

  Tellas

  Nov 2002 - Mar 2004

  Customer Care Administration

  Responsible for the internet billing transactions (charges/credits). Reporting to the Billing Dept. Manager. Handling dissatisfied customers.

• 

  Phonemarketing SA

  Apr 2004 - Jun 2007

  Inbound Department Manager

  Responsible for organization and implementation of all new projects.Administration of production and target setting.Team handling / training. Presentation of production results to the company’s management. Handling of major clients:Cosmote: Project Manager of 11831 - Telephone Directory informations Hellenic Seaways Project Manager for the customer service (booking dept.) National Bank of Greece: Project Manager for the customer service of 801801802802 (banking products).

• 

  Care Direct

  Jun 2007 - Dec 2008

  Senior Account Supervisor

  Client Service for Procter & Gamble, Bank of Cyprus, HenkelDirect marketing campaigns proposalsCreation of strategic mechanisms for integrated proposals to existing & prospect clients: Creative ideas for mailings, contests & other promotional activities, budgeting, database administration, reporting Sampling administration: Pre Birth & Army Sampling

• 

  Greek Yellow Pages | www.xo.gr

  Mar 2009 - Feb 2013

  Telesales Supervisor

  Managing a sales team of ten sales consultants. B2B www.xo.gr products.Planning & targeting the team.Reporting sales results to the Area manager.

• 

  Coca-Cola HBC

  Apr 2013 - now

  Managing portfolio of customers in Athens region through a team of 6 business developers, implementing company’s’ commercial strategy, delivering volume & distribution KBIs, successfully meeting monthly sales targets, building strong customer relations and effectively managing resources. Responsible for the smooth operation of the Telesales unit and effective management of resources that will enable targets' achievement, strengthen order taking - for specific group of customers- enhancing customers' satisfaction & loyalty facilitating the successful implementation of business strategy.

  • RTM Projects Manager

    Mar 2025 - now

  • Sales Capability Lead

    Apr 2022 - Mar 2025

  • Field Sales Team Leader

    Apr 2016 - Apr 2022

  • Telesales Supervisor

    Apr 2013 - Mar 2016