James Beaubrun, M.S.

Experience

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  Sikorsky Aircraft

  Aug 2009 - Feb 2010

  Financial Analyst

  Prepared monthly and quarterly end closing responsibilities for Inter-company activities and Inter-entity eliminations; prepared journal entry.Prepared foreign cash and debt report for management reports.Reconciled assigned balance sheet accounts, including inter-entity balances and accruals. Researched, reported, and disposed balance accounts or any unusual accounting activity.

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  Pratt & Whitney

  Feb 2010 - Aug 2010

  Financial Analyst

  Developed and analyzed the product line P&L for actuals, plan, Operations Management Meeting and 5-year forecasts.Prepared and managed program certification forecasts for P&L and Balance Sheet impact. Assisted with the E&D Program budget management process including Monthly Management Letter reporting, quarterly initiatives, and year end requirements.Supported the Product Line Management Finance Manager on all financial issues, including business decision-making.

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  Pratt Whitney Rocketdyne

  Aug 2010 - Feb 2011

  Financial Analyst

  Account Reconciliation of 20 General Ledger accounts monthly. Prepare various journal entries monthly including: GAAP entries, Space Act Amortization entries, Bank Fees, and more. Responsible for Monthly and quarterly accounting closing activities.

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  Hamilton Sundstrand

  Feb 2011 - Aug 2011

  Financial Analyst

  Supported monthly financial forecasting and closing.Analyzed Overtime Hours, Earned Hours, Productivity, and Cost of Goods Sold.Tracked daily labor, machine hours, utilization rates and overhead.

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  Pratt & Whitney

  Aug 2011 - Jan 2013

  Financial Analyst

  Developed and maintained fixed/variable analysis for the overall Module Center and Operations (MC&O) business.Analyzed and corrected part cost variances.Facilitated Lunch and Learn presentations to attract talent to MC&O Finance Organization.Developed, trained and mentored new employees to ensure their success within the organization.

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  My Haiti Travels

  Jun 2014 - Aug 2014

  MHT Intern

  Promoted the MHT brand throughout parts of JacmelNetworked with local businesses to create sponsorship opportunities for MHTProvided market analysis to better position MHT in Haiti and to provide opportunities for growthWrote and published travel advice to feature on the MHT site and sister websites

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  Hotel Florita

  Jun 2014 - Aug 2014

  Assistant Manager

  Oversaw every department of the hotel to get a full understanding of the hotels operationsMaintained and created Excel spreadsheets to track hotel inventory and revenue and expensesImplemented new safety measures, basic training on Excel, and provided basic English lessonsWorked with Expedia to add the hotel on their siteManaged the front desk, lead tours of the hotel and Jacmel city center to hotel guests to enhance their experience

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  Highgate Hotels

  Sept 2015 - Oct 2016

  Park Central Hotel Housekeeping Manager

  Inspected rooms daily and all VIP and group rooms prior to arrivalReviewed Housekeeping staff worked hours for payroll compilationPrepared group rooms for arrivalLead a team of Housekeeping staff to continuously support and meet the needs of customers Work with other departments (engineering, front office, food and beverage, accounting) to support customers from beginning of purchase, during and after their stay at the hotel

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  Highgate

  Jan 2017 - Sept 2018

  Managed front office staff of 20-30 employees, directing and coordinating the activities of the bell team, guest service agents, and engineering team.Multitasked and prioritized departmental functions to meet deadlines in a fast-paced, high volume environment. Planned and controlled for multiple, simultaneous group/individual arrivals and departures, monitored financials, ensured credit card settlements and prompt, satisfactory resolution of all issues.Processed weekly payroll and monitored overtime to control costs within budget.Monitored and analyzed diverse data, such as bookings, customer feedback and competitive information, to understand revenue changes and develop proactive strategies. Improved front office communication with housekeeping, ensuring that VIP rooms were ready and that house was balanced to maximize revenues and Tripadvisor ranking; achieved significant improvement in ranking and received multiple commendations on Tripadvisor Show less Implemented Highgate Standards and Standard Operating Procedures, improve customer satisfaction, and improving overall managementCoached and counsel current Hall South beach employees on Highgate standardsWorked multiple shifts to provide staff management and support during the task force transition to HighgateLead daily meetings to discuss upcoming VIP's, Staffing, Groups, and guest issuesLearned to use and train other employees on HMS POS systemProvided leadership and guidance to problem solve in a high pace environment to improve guest relations, and team building Show less

  • Front Office Manager at the Park Central Hotel

    Oct 2014 - Sept 2018

  • Task Force at The Hall South Beach Hotel

    Jan 2017 - Feb 2017
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  Marriott International

  Sept 2018 - Jul 2020

  Operations Manager (Front Desk Operations)

  FRONT DESK MANAGER - JW Marriott Essex House, Marriott International, New York, NY Sept. 2018 - PresentSupervise a team of 20-30 associates in multiple departments of the front office, providing guidance and leadership that ensure consistent high quality customer service. Ensure that proper policies, brand standards and procedures are executed by consistently monitoring engagement with guests, reinforcing guidelines and expectations.Improve overall guest satisfaction and arrival experience by communicating clear directions to associates and assisting them in understanding guest needs; provide guidance, feedback, and individual coaching, resulting in high performing teams. Improved guest satisfaction scores, consistently achieving or exceeding Marriott expectations.Provide onboarding and training for new hires and staff, including development of standard work procedures that increased clarity and shortened learning curves by two weeks or more.Deliver customer solutions with a sense of urgency and clear understanding of customers’ specific needs and preferences. Use customer insights to resolve a broad range of issues, going above and beyond expectations when possible.Perform General Account Management with meticulous attention to detail, including staff payroll, time and attendance, overtime and combo pay. Served as technology backup in the face of systems issues: collaborated with on-site and remote help desk team to identify source of problems when the hotel’s hospitality management system crashed, rebooted every computer and monitored every operation to verify proper functioning and ran patch up reports. Ensured successful restoration and resolution within demanding time frames, stemming lost revenues and guest dissatisfaction. Show less

• 

  Capital Staffing Solutions, Inc.

  Oct 2020 - Aug 2021

  Operations Manager (Covid-19 Test & Vaccination Site) - New York City Health and Hospitals

  oversee daily operations of COVID-19 community testing site, ensuring that the site is adequately prepared for and accessible to community members seeking testing and other healthcare services.Coordinate with facilities, IT, supply chain, and safety to follow established processes, resolve problems, and identify opportunities for improvement.Lead non-clinical staff and support clinical staffProvide timely, routine reporting on a variety of items, including inventory of personal protective equipment and other supplies, non-clinical staffing, and other quantitative or qualitative data, as directedSupport and lead site-level efforts to maintain a positive patient experience for New Yorkers getting tested for COVID-19 Show less

• 

  DocGo

  Sept 2021 - now

  Liaising with Senior Director/VP to make decisions for operational activities and set strategicgoals.• Planning and monitoring the day-to-day running of business to ensure smooth progress.• Evaluate regularly the efficiency of the business procedures according to organizationalobjectives, vision and apply improvements where and when necessary.• Ensure the business is well-coordinated and productive by managing procedures and coachingtheir staff.• Manage procurement processes and coordinate material and resources allocation.• Oversee customer support processes and organize them to enhance customer satisfaction.• Review financial information and adjust operational budgets to promote profitability.• Revise and/or formulate policies and promote their implementation.• Manage relationships/agreements with external partners/vendors.• Generate and maintain monthly invoicing and budgeting.• Provide exceptional customer service to both internal and external customers.• Serve as a role model for professionalism in appearance and demeanor.• Promote and maintain a culture of trust and teamwork with the entire operational team.• Serve as a point of contact for members of the operational team.• Possess a thorough understanding of the service area, current services, and contracted facilities.• Serve as a liaison between the field operations and client operations.• Mentor employees, conduct performance evaluations when applicable, counsel and providedisciplinary actions to assigned personnel with a goal of developing a team-oriented approachwith positive results.• Provide daily oversight for Field Operations and all field supervisors and managers.• Perform all other related duties as assigned. Show less Build and maintain strong relationships with government clients and provide expert advice and recommendations on best practices to ensure program sustainment, performance optimization, and resource accountability.Work with Internal partners and clients to implement reporting, communication, and risk escalation strategies for ongoing operations.Provide leadership and direction to senior staff and clients to ensure continued development and performance of the existing HERRCs, and anticipated organization of new sitesMonitor overall project progress and quality to meet or exceed client expectations. Show less Supervise and coordinate shift day-to-day operations of the staffMaintain constant up-to-date knowledge and records of all current HIPAA and COVID-19 protocols issued by all regulatory agencies pertaining to ambulance servicesEnsure the security of all company property at your stationEnsure proper communication of all company policies for field operations to all staff members timely and effectivelyEnsure quality and productivity of staff performance through performance evaluation and counselingSchedule staff as necessary to fit business demandsRecommend effective changes to schedule for selected employees to fit demands as necessaryGenerate employee productivity and satisfaction reports to the appropriate stakeholders in the businessMake recommendations to improve operational efficiencyMaintain company compliance with OSHA regulation. Show less

  • Director of Operations

    Feb 2024 - now

  • Associate Director of Operations

    Sept 2023 - Feb 2024

  • Operations Manager

    Sept 2021 - Sept 2023