Nicholas Fazio

Experience

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  IlhaSoft

  Aug 2012 - Nov 2012

  Front-End & Mobile Developer

  Using the best techniques UI and UX, creating the best applications on the market, in the areas of Web and Mobile. Always worrying about by experience of the User regarding the applications!

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  BlackBerry

  Jan 2014 - Aug 2016

  BlackBerry Elite Developer

  I was able to work closely with Designers and Developers who were super willing to learn to create the best solutions for BlackBerry products.I gave lectures and developed features for the BlackBerry OS, it was a unique experience. I was able to get to know different places in the world, connect as many people as possible to the community of BlackBerry developers and designers.technologies: C / C + +, Cascades, HTML5

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  FreeLancer

  Oct 2015 - Jan 2018

  Visual Designer

  . Helping to define the user model and user interface/user experience for new and existing products and features.. Developing high level and/or detailed storyboards, mockups and prototypes to effectively communicate interaction and design ideas.. Gauging the usability of new and existing products, and making constructive suggestions for change.

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  LOOMP Digital

  Jan 2016 - Dec 2023

  Founder & UX Design Lead

  Who we are?We are a Results Agency, with more than 8 years in the market, specializing in Design, User Experience and Inboud / Outbound Marketing + Strategic Digital Marketing. We focus on delivering success to our customers, increasing their sales and engagement always.We seek to be together with the main references in the results of the national and international market, to guarantee quality work and prominence for our customers and partners.A Digital Agency with great Know-how in Planning and Execution of User Experience Projects (UX), serving every day clients looking for Innovation, Creativity and Results. Show less

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  VYZZO.BOX

  Jan 2017 - Jan 2019

  Founder & Art Director: UX/UI

  Working on VYZZO.BOX is a summary of pleasure and feeling. We use the best emotions and pleasures to create and execute the best ideas. I founded this company with the intention of being able to do what I feel and think for my clients, to be able to show the real power of Design, influencing the market and the customers.Some of the things we do here:Planning, creation, team management and execution of Digital Campaigns.Team Management / Creation TeamCreating Layouts (UI) for InterfacesMetrics to generate better experience for Users and ClientsBrand managementSocial media Show less

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  ROGA Labs

  Aug 2017 - Dec 2017

  UX/UI Designer

  Work on projects using the best metrics and design patterns in the middle of UX to better troubleshoot users. Creating excellent interfaces so that users have a better interaction with the final product experience.I participate from the conception to the execution: Design Pattern, UX Research, Wireframe, layout, identity, typography, color ... arriving at a low and high quality, and of course the final product.Programs: Adobe CC Master, Adobe XD Expert, Axure, InVision, Sketch.

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  Vinte20 Publicidade

  Sept 2017 - Mar 2018

  Creative Director - UX Designer

  The process of creation is much more complex and determinant as you think. As Creative Director, I was able to manage, organize, articulate and develop projects for clients of great local and national importance. I was able to work and manage a super cool and thoughtful designer team.SCRUM Methods, Meetup, Thinking Design, Sprint and UX / UI Processes.

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  Molo Agency • Startup B2B

  Jun 2018 - Mar 2019

  UX/UI Designer
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  Agência mtd.

  Feb 2022 - Aug 2022

  Product Designer [Growth Designer]

  As a Product Designer, I was focused on the entire Growth + UX process for Agência Mtd's clients. Where an extremely functional and qualitative analysis was carried out with the aim of always improving the process of e-commerce growth for the user/client. Being an expert in VTEX. - Analysis and monitoring of KPIs in the company. - Creation and documentation of hypotheses for the elaboration of A/B Tests. - Standardization of the data report sent to customers, through the creation of a Dashboard in Google Data Studio. - Qualitative Analysis + Hotjar. - UX Design Heuristics. - GA Analysis + Hypothesis Generation for e-commerce construction. Show less

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  Dropbox

  May 2023 - Jul 2024

  Technical Experience Specialist

  Key Responsibilities:Client Support: Worked directly with clients to address technical queries, resolve issues, and provide step-by-step guidance on using Dropbox products such as Dropbox Business, Dropbox Sign, and other integrated tools.Onboarding and Training: Assisted in the onboarding process of new clients, ensuring they had a smooth transition and were fully equipped to use Dropbox services effectively. Conducted training sessions and created customized guides to meet specific client needs.Troubleshooting: Identified and resolved technical issues promptly, often collaborating with internal teams such as sales, product, and engineering to ensure comprehensive solutions.Feedback and Improvement: Gathered feedback from clients to identify areas for improvement and communicated these insights to the product team to enhance the overall user experience.Self-Service Enablement: Empowered clients to use self-service options within the Dropbox platform, such as deal registration, support ticket creation, and access to sales and marketing resources, to reduce dependency on manual interventions.Skills and Qualifications:- Strong technical knowledge of cloud storage solutions and collaboration tools.- Excellent communication and interpersonal skills to effectively interact with clients.- Ability to troubleshoot complex technical issues and provide clear, concise solutions.- Experience with integration of various software applications and platforms.- Analytical skills to gather and interpret client feedback for product improvements.- Proficiency in creating user-friendly guides and training materials. Show less

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  Adobe

  Jun 2024 - now

  Sales and Product Expert | TTEC

  Key Expertise:Product Knowledge: Extensive expertise in Adobe's suite of products, including Adobe Experience Cloud, Creative Cloud, and Document Cloud. Proficient in demonstrating how these solutions can address complex business challenges and boost brand performance.Sales Strategy: Proven track record in developing and executing sales strategies that nurture long-term relationships with enterprise customers. Skilled in navigating complex organizations and identifying opportunities to help businesses become digital powerhouses.Customer Experience: Dedicated to ensuring customers derive maximum value from Adobe solutions. Collaborate closely with clients to understand their objectives, facilitate adoption, and optimize the use of Adobe products to meet their specific needs.Digital Transformation: Experienced in advising clients on digital transformation strategies using Adobe’s digital benchmarking capabilities, customer-journey mapping, and value modeling. Help executives at top brands refine their digital strategies to achieve business growth.Responsibilities:Client Engagement: Work directly with enterprise customers to understand their business landscapes, objectives, and challenges. Provide tailored solutions and guidance on how Adobe products can help solve their biggest challenges and drive business growth.Solution Consulting: Conduct in-depth analyses of clients' business needs and present customized solutions that align with their goals. This includes demonstrating the capabilities of Adobe Experience Cloud, Creative Cloud, and Document Cloud.Sales Consulting: Develop, plan, and implement sales strategies to meet or exceed sales targets. Set targets for the sales department and collaborate with the marketing team to prepare common strategies Show less