Alicia Hatch

Experience

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  Lions Robotics FIRST Robotics Team

  Sept 2011 - Jun 2013

  President

  • Led the organization to set vision and strategy for designing, building, and operating a robot for the FIRST Robotics competitions• Managed operations to establish overall plan with milestones, communicated progress, led meetings, and delegated tasks to team members • Acted as club spokesman and evangelist, including soliciting grants, raising funds through sponsorships, and engaging the public

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  Auburn School District #408

  Jan 2012 - Aug 2012

  Information Technology Intern

  • Handled end-to-end aspects of computer installation and maintenance, from unboxing new systems, to fully installing and configuring them to operate on the network• Troubleshooted and remedied service issues related to networking, software and hardware configuration, and peripheral devices

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  Cold Stone Creamery

  May 2014 - Sept 2014

  Employee

  • Carried out everyday business operations to help run the store, including serving ice cream, following SOPs for sanitary standards, collaborating with team members, working the POS system, and managing order flow

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  University of Washington

  Jan 2015 - Feb 2015

  Husky Den Cafeteria Employee

  • Helped maintain high standards of excellence when serving customers by cultivating a positive environment when serving food, washing dishes, and operating a cash register

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  University of Washington Consulting and Business Development Center

  Apr 2016 - Sept 2016

  Social Media Strategist Intern

  Responsibilities:• Record data to make conclusions about working strategies, provide gathered data for company annual reports• Maintain the center’s social media by drafting posts and regulating followings, define a consistent social media strategy• Identify stakeholders interested in the company, determine endorsement packages for stakeholders with associated advantages,Top 3 Accomplishments:1. 2016 Business Impact Awards sponsor social media benefits package 2. Video interview montages of Phyllis Campbell, JP Morgan and Chase Northwest Chairperson3. "Social Media for CBDC: Monetization and Strategy" A guide for the center to utilize their social media platforms Show less

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  International Talent Recruitment, Inc.

  Jun 2016 - Oct 2016

  Recruiting Intern

  Online sourcing and screening of technical talent for high-tech clients. Daily responsibilities include reviewing potential candidate profiles, inquire candidate's interest for the role, organizing qualified candidates into a system for future contact, and transcribing phone screens for clients.

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  TokuSaku Consulting

  Jun 2017 - Jun 2018

  Recruiter

  As the owner of the recruiting process, I manage and maintain 1,000+ consultant profiles in the company resource pool.• Create and manage candidate profiles in the recruiting system• Create, review, and edit consultants' CVs • Conduct initial interviews and phonescreens• Coordinate secondary and tertiary interviews• Log project requisitions in CRM (MS Dynamics) and match consultants to requisitions• Write RFPs and fill out SOWs• Coordinate with clients to schedule consultant-client interviews• Manage the recruiting page in company SharePoint site• Develop new recruiting strategies as needed for more efficient and standardized processes• Regularly check-in with consultants to maintain accurate data for available consultant resourcesBecause TokuSaku is still a growing company, I also manage IT and social media. As the IT lead, I... • Maintain a technology asset log for all company-owned hardware and software licenses• Develop training programs and teach employees how to use internal company tools and programs• Assist employees with technical support over the phone or in-person• Moderate support from Microsoft help-desk if internal technical support is insufficientAs the social media strategist, I...• Identify key audiences and content that will engage their interests• Manage company presence on Twitter, Instagram, Facebook, and LinkedIn• Author and publish content Show less

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  Google

  Jun 2018 - Mar 2020

  Program Manager, Engineering Residency Program

  Managed the infrastructure and logistics for a training and development program at Google designed to onboard junior software engineers. Developed, automated, and streamlined documentation to enhance workstream efficiency and scalability.• Integrated a new customer ticketing system called Skyvine, wrote the internal user guide and response templates, and answered 250+ tickets (40%) over the course of six months. Impact included reduced double responses and increased participation.• Coordinated 300+ technical and non-technical training sessions for 500 junior software engineers by confirming 400+ Googler and alumni volunteers across multiple campuses in the US, reserving training rooms, and acquiring materials. Converted residents became more productive software engineers than direct hires from universities.• Managed desk equipment, placement, and moves for 500 engineers, requiring consistent communication and cooperation with Google facility vendors and 750+ managers.• Wrote and automated communication templates for infrastructure and project rotations teams to bolster consistency across workstreams, effectively nullifying escalations to upper management and reducing repetitive tasks by ~65%.• Used JavaScript to automate scheduling program milestones and tasks on the calendar for the infrastructure and project rotations team to enhance team productivity and clarify target completion goals.• Performed as a program spokesperson in-person and over email to stakeholders of all levels, from junior software engineers to VPs, providing program objectives and accomplishments, and helping to resolve all issues. Show less

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  Microsoft

  Mar 2020 - Jun 2020

  Program Manager, Azure Marketplace

  Managed a pilot cloud services sales program for 70 external customers via internal accounts end-to-end. Coordinated and ran internal and external sales calls to determine customer interest, draft contracts, allocate resources, and track delivery. • Created Standard Operating Procedures (SOP) to implement process improvement strategies• Developed a 13-page onboarding guidebook for future program managers to enhance, fasttrack, and standardize the training experience• Wrote C-suite level, customer-facing materials to convey program goals and deliverables• Collected data and published weekly status reports for program leadership, including directors and Engineering stakeholders• Tracked the budget of human resource expenses during engagement delivery Show less

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  Flawless

  Jun 2021 - May 2023

  Chief Of Staff

  - Scaled Finance and HR operations by partnering with CEO, CFO, and VP of People- Increased leadership productivity by 300% with automated task and meeting scheduling- Reduced leadership overhead 12% by preparing slides for All Hands, public workshops, and webinars- Generated a 60% attendance rate, resulting in 844 audience members, by creating and moderating four public webinars; prepared instruction materials for VP of People and external guest speakers- Increased workplace satisfaction by 15% by recommending solutions to accommodate employee satisfaction feedback, including trending benefits and bonus incentives- Reduced error rate 91% and improved HR efficiency 92% by selecting and implementing HiBob HRIS and ADP WorkforceNow payroll- Completed 12 special projects assigned by leadership to improve internal operations, transparency, and experience- Onboarded 113 employees in two years including offer letter, equipment, payroll, I-9, W-4, benefits, and more- Reduced administrative overhead by 88% and improved quality of business operations by 300% by using JavaScript to automate internal communications, finance reports, and payroll processes, evenly distributing workload- Streamlined benefits administration by 20% by enabling employee self-services in order to deploy two different group plans, and manage three open enrollments Show less

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  Selkirk Sport - We are Pickleball

  Aug 2023 - now

  Project Manager

  Directly supporting Operations and HR to maximize internal efficiency with streamlined processes and softwares in order to provide excellent product and customer service. Selkirk Sport manufactures premium quality Pickleball paddles and equipment for players with any level of experience, resulting in better play and happy players.- Independently implemented Greenhouse ATS in three weeks out of the project’s expected timeline of six weeks- Developed recruiting and benefits management SOPs and process workflows to compliment Greenhouse ATS- Streamlined candidate management by 75% and reduced time spent doing schedule management by 99.12%- Scaled open positions from 6 to 36 in eight weeks, resulting in 90% offers accepted- Increased the hiring team collaborative experience by 5% and hiring team’s understanding of hiring plan by 13%- The hiring process sentiment improved from 0% systematic and strategic to 80% over the course of two months- Researched, selected, and implemented a comprehensive health benefits plan in six weeks start-to-finish- Drafted company communications for a one-week open enrollment, accomplishing 100% employee participation Show less