Gulsan Mehboob

Experience

• 

  WouldWork Fiji Ltd

  Jun 2013 - Dec 2013

  Accounts Officer

  -Preparing creditors and debtors reconciliation.-Prepare and validate bank reconciliation.-Prepare ledger accounts.-VAT calculation and submission-Assisting payroll officer-Solving customer complaints and serving customers at the front desk.- Daily Banking for the business.

• 

  Digicel Pacific

  Jan 2014 - now

  - Correctly measure, thoroughly analyze and provide relevant commercial insights to support consumer business and strategic decisions.- Continuously track and produce reports and analysis on macro and micro activities affecting all major consumer products, initiatives and offers.- Provide regular dashboards of key drivers.- Present campaign performance / post promotion analysis and insights on subscriber and revenue trends e.g. performance of company initiatives, impact of competitor activities, effect of seasonality, etc.- Prepare KPI reports for Board Report & Board Meeting - Data quality tracking and escalation in data sources. - Prepare business cases for new products in the market.- Responsible for delivering Consumer Revenue & Subscribers along with delivering the commercial strategy for the business.- Ownership of product development & launch in the market ensuring customer demand is met & experience is enhanced.- Development of commercial plans for product launches & budgets for Consumer Revenue.- Ensure the quality of sales is met and implement ways of improvement or solutions in business processes.- Implement proper tracking & reporting of key business objectives or initiatives.- Development of Prepaid and Postpaid Strategy going forward with the assistance of the CEO.- Internal board reporting and present key business updates to the board.- Lead, develop & train the current team to take up senior roles within the business. Show less - Performed advanced analysis of consumer data; utilizing internal and external data sources to provide quantitative data.- Developed business cases, create an analysis of new pricing structures for promotions, product performance, and customer segmentation strategy.- Define analysis requirements. Plan, design, schedule and coordinate analysis to deployment; enabling improved understanding of customer behavior.- Prepare periodic reviews of market trends & competition environment to highlight any issues and draw possible conclusions to develop competitor strategy.- Researching and analyzing quantitative data including data mining to support Prepaid Business.- Lead & execute products concept; an end to end from idealization, business cases, product documentation, testing, customer information, and post-launch analysis.-Liaising with the market team by providing an update regarding business performance.-Research on new product lines, focus group and interview coordination. Show less - Provide insight from monitoring all key aspects of prepaid business versus budget and seasonal trends.- Lead & execute products concept; an end to end from idealization, business cases, product documentation, testing, customer information, and post-launch analysis.- Overseeing and implementing product distribution.- Researching, coordinating focus groups and training customer care.- Executing marketing strategies and campaigns.-Dealing with external parties; suppliers, media, and clients.-Review existing product process and implement ways of improvement. Show less - Coordinate promotions; development, implementation, testing, the drive-to-the customer, and focus groups.-Prepare necessary documents such as FAQ and Training material explaining product detail & sales process for launch.-Working closely with customer care to solve complains.- Dealing with respective internal and external parties for campaigns.- Operation based task; organizing the supply and deliver it to the customer.- Assist in the market survey such as in focus groups.-Executing campaigns with the help of marketing strategies Show less

  • Senior Business Analyst + Acting Commercial Manager (from May 2021)

    Apr 2019 - now

  • Commercial Analyst

    Jan 2018 - Mar 2019

  • Products Executive

    Jan 2015 - Dec 2017

  • Product Coordinator

    Jan 2014 - Dec 2014