Experience

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  Teksystems

  May 2003 - Jun 2003

  Pc technician

  Performed Asset Inventory for AMSEC, LLC. at St. Julien’s Creek Annex Base in Chesapeake, VA (part of USN Norfolk Naval Shipyard in Portsmouth, VA). Executed physical inventory of fixed assets. Operated in teams using barcode scanners to record data and ensure accuracy. TEK Systems has strong relationships with 82% of the Fortune 500 and multiple government agencies. AMSEC, LLC is a full service supplier to the Navy and commercial maritime industry and is operated as a wholly-owned subsidiary of Northrop Grumman Shipbuilding. Show less

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  Data networks

  Jul 2003 - Aug 2003

  Project leader assistant

  Installed and configured Dell personal computers (PCs) in Virginia Beach Public City Schools for Elementary, Middle, and High Schools, as well as additional educational support services locations. Collaborated with Technology administration to ensure precise system implementation. Data Networks has been one of the Mid-Atlantic premier providers of Enterprise solutions for higher education, and state and local government agencies.

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  Hewlett packard enterprise

  Sept 2003 - Jan 2009

  Navy and Marine Corps Intranet (NMCI) Contract – Naval Station (NS) Norfolk, VA / Documentation and Processes Enforced company documentation standards as team member of Document Management Center. Performed thorough editing of technical and non-technical documents (Engineering documents, Training materials, and PowerPoint presentations) for a $20+ billion technology services industry leader and is now a business unit of Hewlett Packard’s (HP’s) Technology Solutions Group. EDS delivers one of the industry’s broadest portfolios of Information Technology (IT), applications, and business process outsourcing services to clients around the globe. The NMCI Contract is the world's largest, most secure private network serving more than 500,000 sailors and marines globally.• Reviewed, edited, and revised all technical copy as required, in cooperation with authors.• Performed substantive editing (Policy, Integrity, Format, Mechanical Style, and Language.)• Conducted Quality Control (QC) checks for other writers’ works, including Knowledge Center (KC) publications.• Published documents to reference library (Definitive Software Library [DSL]).• Provided financial bids for New Business Portfolio Projects. (Obtained and categorized data from project managers [PMs] and engineers to provide pricing for new business projects.) Show less Marketing, Communications, and Training Drafted and distributed Enterprise Communication User Alerts, Bulletins, Monthly Training Newsletters for Navy and Marine Corps (classified and non-classified).• Maintained Enterprise User Alert Mailboxes via Microsoft Exchange and Subject Matter Expert Database in Microsoft Excel.• Responsible for disseminating After-Hours Emergency Communiqués.• Coordinated with Engineers and Representatives from various organizations, including Messaging and Software Distribution.• Posted documentation to NMCI Homeport and worked directly with government in Enterprise Network Operations and Security Command Center and Program Management Office. Show less NMCI Service DeskProvided consistent and professional customer service. Effective problem solving and issue resolution skills.• Resolved customer issues in Help Desk Call Center using Tivoli EndPoint.• Served as liaison between client and Site Managers, Base Operations and Network Operations.• Provided Quality Assurance (QA) by following call-handling procedures and Remedy ticket documentation policy.• Awarded six perfect score certificates of recognition based on customer satisfaction surveys.• Received two perfect call awards based on calls monitored by QA. Show less

  • Technical Writing Specialist

    Feb 2007 - Jan 2009

  • Communications Specialist

    Aug 2005 - Feb 2007

  • Help Desk Senior Coordinator (NMCI SvD)

    Sept 2003 - Aug 2005
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  Truestone, llc

  Sept 2009 - May 2011

  Provided support for the United States Coast Guard’s (USCG’s) Common Operating Picture [COP] Web Services System (CWSS), WebCOP, and CG Data Distribution System (CGDDS) Project teams. The CG plans to move into a Service Oriented Architecture (SOA) which provides users with the ability to share data/information required to complete their mission. The COP CWSS system permits the CG and other government agencies to locate and display information in their systems. Duties required a high-level attention to detail and discretion with proprietary information, as necessitated by the PM:• Responsible for creating high quality written materials for Web content, brochures, case studies, user manuals, quick reference guides (QRGs), and various technical documents, as required by development lifecycle support.• Performed rigorous format, grammar, and word usage editing on documents, performed compact disc (CD) production of documents, and maintained version control.• Developed white papers and project presentations – including content and graphics for system/design changes. Show less Provided technical support through written documentation for project linking Deepwater assets to Command, Control, Communications, Computer, Intelligence, Surveillance and Reconnaissance (C4ISR) systems, including United States Coast Guard (USCG) Cutters, Command Centers, and Aircraft. Integrated Deepwater System Program (IDS Program or Deepwater) is the 25-year program to recapitalize the USCG’s equipment, including aircraft, ships, and logistics and command and control systems. The $24 billion program includes equipment that will be used across all missions. When the program is complete, the interoperable system will include new cutters and small boats, a new fleet of fixed-wing aircraft, a combination of new and upgraded helicopters, and land- and cutter-based unmanned aerial vehicles (UAVs). All of these assets will be linked with C4ISR systems.• Drafted TEMPEST reports for USCG Certified TEMPEST Technical Authority (CTTA) to gain Authority to Operate (ATO) for cutter’s Secure Compartment Information Facility (SCIF) space.• Compiled team’s Monthly Status and Trip Reports for Contracting Officer's Technical Representative (COTR).• Reviewed and edited a broad range of communications material, such as technical reports and USCG Combat Information Center (CIC) operations manuals. Recommend revisions or changes in scope, format, and content.• Interfaced with technical staff during system design, conversion, and maintenance to document technical information in specifications, manuals, briefings, and other forms of written communication.• Assisted Proposal Manager with Task Order (TO) research for internal proposal process writing. Show less

  • Senior Technical Writer

    Jul 2010 - May 2011

  • Technical Writer

    Sept 2009 - Jul 2010
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  Caci international inc

  May 2011 - May 2013

  Requirements and Document Management:Managed and maintained set of Business Requirements Documents (BRDs) and Stakeholder Requests across the Department of Veterans Affairs (VA) eBenefits and Veterans On-Line Applications (VONAPP) Direct Connect (VDC) Projects. Managed and maintained baseline of Features and Requirements Specification Documents (RSDs). Uploaded, tagged, and attributed Use Cases (UCs) in Requisite Pro (ReqPro). Maintained traceability between Features, RSDs, and UCs using ClearCase (CC). Documented standard processes and procedures. Retrofit existing documentation to updated standards. Ensured documents were versioned by implementing CM Librarian Practices. Maintained mapping of requirements to releases. Prepared and maintained project Glossary. Worked closely with Technical Writers. Managed Release artifact check-in to CC and Office of Enterprise Development (OED) Project Repository (TSPR). Assisted Configuration Manager in maintaining accurate documentation baselines across multiple projects.Project Execution:Worked closely with Configuration/Release Manager and Requirements Manager. Supported project deadlines and schedules. Managed multiple team SharePoint sites (access, permissions, and documentation repository). Took input from supervisor and appropriately and accurately applied comments/feedback. Communicated and applied project standards. Consistently delivered high-quality services to clients.Communication:Communicated issues and risks in a timely manner. Understood how to communicate difficult/sensitive information tactfully. Show less Researched, organized, wrote, edited, and managed technical documentation for the eBenefits Portal and Veterans On-Line Application (VONAPP) Project Teams. Ensured technical documentation was accurate, complete, met editorial and government specifications, and adhered to quality, graphics, coverage, format, and style standards.Served as team lead on all matters concerning development and delivery of contractual deliverables. Performed a variety of development, design, formatting, writing, and editing of programmatic, training, and technical documents and manuals in accordance with established government formats.• Worked with project management to ensure all documentation was developed, edited, and delivered in a timely fashion and within established VA standards.• Coordinated with project team leads and government customers to elicit critical information for completing documentation.• Managed all document repositories and ensured all documentation available to team members was current.• Interviewed subject matter experts (SMEs) from other projects or programs within VA and Department of Defense (DOD) organizations.• Developed project management documents, such as Project Management Plans (PMPs), Software Development Plans (SDPs), and Configuration Management Plans (CMPs).• Developed technical software documents, including System Design Documents (SDDs), Interface Control Documents (ICDs), and various software architecture documents.• Produced Web content in Hypertext Markup Language (HTML) that conformed to the established language and style guides for publishing on the projects' Web sites.• Drafted Help documents, Frequently Asked Questions (FAQs), system administration manuals, and other support materials for end customers, and ensured their delivery to the proper distribution channels.• Worked closely with Web developers, business analysts (BAs), and project managers (PMs) to ensure documentation adhered to established quality standards. Show less

  • Configuration Management (CM) Project Librarian (Documentation Specialist)

    Aug 2011 - May 2013

  • Technical Writer III

    May 2011 - Aug 2011
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  Dls engineering

  May 2013 - Apr 2015

  Maintenance analyst / technical writer

  • Developed MPCs for items/equipment/systems on assigned MRL.• Constructed ACMS codes and enroll completed MPCs in appropriate database (ACMS, NE-TIMS etc.).• Determined appropriate MPC sign-off sheet and tailor to the MPC.• Verified that all supply items required to perform MPC tasks are available in the FSS.• Submitted supply change request to CLD Item Manager for all new supply items required to perform MPC requirements.• Converted developed MPC into a format ready for posting in NE-TIMS.• Participated in the MPC Validation process as required.NAVSEA Classic Reliability-Centered Maintenance (RCM) Level II-Certified - 14 November 2014 Show less

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  P3i, incorporated

  Jun 2015 - Feb 2016

  Senior systems engineer ii / technical writer

  Provided support to the United States Air Force (USAF) Air Operations Center – Weapon System (AOC-WS) Fielding Team via technical documentation; i.e., Technical Writing. Coordinated the effort in preparing the site-specific documentation and responsible for following AOC technical writing policies and procedures.

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  Jacobs technology management

  Mar 2016 - Dec 2016

  Senior systems engineer ii / technical writer

  Provided support to the United States Air Force (USAF) Air Operations Center – Weapon System (AOC-WS) Fielding Team via technical documentation; i.e., Technical Writing. Coordinated the effort in preparing the site-specific documentation and responsible for following AOC technical writing policies and procedures.• Captured, managed, and tracked all document changes.• Worked with Subject Matter Experts (SMEs), engineers, and testers to incorporate changes to technical documents (Site Specific Engineering Plans [SSEPs].• Developed documentation templates (SSEPs) and ensured that the overall content, quality, and institution of technical writing procedures were followed.• Presented status on SSEPs and Installation documentation (Binders) during weekly team meeting.• Tracked Redlines (changes) for technical Installation documentation and forward to system SMEs.• Developed quality control (QC) checklists for SSEPs that ensured correct formatting was followed and documents were appropriately updated.• Organized 10,000+ pages of Fielding Team Installation documentation for Binder production. Show less

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  Goldbelt falcon, llc

  Jan 2017 - Jul 2018

  Senior technical writer

  Support the sustainment and continued development of the United States Coast Guard (USCG) Enhanced Mission Command, Control, Communications, Computer, Intelligence, Surveillance and Reconnaissance (C4ISR) Capabilities (SeaWatch) system located at Command, Control, and Communications Center (C3CEN)’s SeaWatch lab. Includes managing the Technical Writing team (Junior and Mid-Level) in performing the following:• Responsible for the preparation and finalization of technical documentation (navigation sensors, surface search radar, tactical communications, and optical surveillance systems in a fully integrated navigation and tactical Command and Control [C2] capability), including system manuals, system maintenance documentation and specifications, and user manuals.• Prepare procedures and methods for finalization of documentation and maintain documentation library, as required.• Provide documentation support services (includes Binder production) and contribute to the knowledge and understanding of proofreading, including grammar and spelling. Show less

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  Deloitte

  Jul 2018 - now

  Senior risk & compliance (r&c) analyst

  Support the programs of Information Technology Services (ITS) Risk & Compliance which include client inquiries, security contracts, risk management, and compliance management. Responsible for responding to client inquiries in relation to Deloitte’s non-proprietary security controls and helping with onsite visits and audits. In addition, provide support for audits, including gathering and discussing evidence and managing remediation responses and activities.Responsibilities include the following:• Work with the appropriate Cyber Security, Office of General Counsel, Risk Management, Audit, and Engagement Leaders to:• Help determine scope of onsite visits, audits, and assessments as defined by contracts and regulatory requirements.• Represent the Cyber Security, Risk & Compliance team on input to contract requirements relating to information technology and security controls. Show less