Experience

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  Plastiki web development project

  Jan 2009 - May 2009

  Web development team member

  . Collaborated on small team project to design the navigation and organization; an environmental education expedition that aims to change the way we think about waste and its impact on the oceans.

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  Imagine h2o

  Mar 2009 - Apr 2010

  Volunteer
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  Scatterstate theater

  Oct 2013 - Jan 2015

  Cofounder, production manager

  Produces devised theater, new plays, and reinvented classics in the Bay Area. Dedicated to the growth of artists and plays, indulging in the process of creating excellent theater composed from a variety of source material and cross-disciplinary collaborations. Responsibilities include budget projections, stage management, lighting, and general logistics.

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  Trumpet behavioral health

  Oct 2014 - Sept 2015

  Behavior therapist
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  Live oak school district

  Sept 2015 - Jul 2016

  Instuctional aide sdc k-2
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  Trumpet behavioral health

  Sept 2016 - Aug 2017

  Registered behavior technician
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  The institute of professional practice, inc.

  Oct 2017 - Sept 2020

  • Behavior Analyst

    Apr 2020 - Sept 2020

  • Behavioral Therapist

    Oct 2017 - Apr 2020
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  Aspire living & learning

  Sept 2020 - Sept 2021

  Sub-status behavior analyst
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  Cleo

  Oct 2020 - now

  Internal Tooling Infrastructure - Improve operational efficiency and manage creative projects from conception to completion- Lead UX design of member operations tooling- Ensure a user-centric approach, taking into consideration the unique needs and preferences of the Member Operations team- Regularly review workflows and processes to identify opportunities for implementing tools to create more efficiency, including consolidation- Collect and analyze usage data of tools to identify trends, areas for improvement and ways to enhance the performance of existing tools- Bring an internal tooling perspective to development of process and workflowsOperational Excellence - Create materials for trainings, job aides, SOPs as needed to document the management of tools- Liaise between teams during outages with troubleshooting support and remedies- Create and manage comprehensive troubleshooting guides and FAQs for the Member Experience team to address tooling-related issues promptly - Onboard new teammates to our internal tooling suite Show less

  • Senior Manager, Process and Systems

    Nov 2024 - now

  • Systems and Support Manager

    Feb 2023 - Nov 2024

  • Member Experience Manager

    Jun 2022 - Feb 2023

  • Senior Guide

    Apr 2022 - Jun 2022

  • Family Guide

    Oct 2020 - Apr 2022
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  Ride the tides support

  May 2021 - Jul 2022

  Founder