Experience

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  Hgs - hinduja global solutions

  Jan 2016 - Feb 2017

  Customer service specialist

  Employed at Hinduja Global Solutions Pvt LTD and deputed at Payback India Pvt LTDHad hands - on experience using Talisma for daily call ticketing and has expertise creating Excel macros to generate client loyalty points statements based on their request. Additionally, has expertise with escalation tickets from clients via multiple platforms, such as in-app, social platforms, etc. In addition, I have trained a team on a newly introduced product.

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  Hipower support centre

  Feb 2017 - Jan 2018

  E-support specialist
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  Accenture

  Feb 2018 - Aug 2021

  Employed at Accenture Service Pvt LTD and deputed at United Parcel Service, USA.Worked as an Associate of Human Resource Delivery for blue collar workers in both Canada and the United States. Expertise in both Payroll and Recruitment. Additionally, has hands-on experience with tools such as Workday and Service Now. Employed at Accenture Service Pvt LTD and deputed at Virgin Media, United Kingdom.Worked as a Network Specialist in Network Operations to plan and occupy the maximum number of locations across the country to establish the hub. Has hands - on experience with Citrix window and ticketing tools such as ServiceNow, Salesforce, Fulcrum and Remedy. I have also acquired cross-training in a various of project and mastered multiple skills.

  • HR Delivery Associate

    Apr 2020 - Aug 2021

  • Network Specialist

    Feb 2018 - Apr 2020
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  Total environment building systems pvt ltd

  Aug 2021 - Jun 2024

  Assistant manager

  Working as an Assistant Manager. Trained and skilled to deal with clients of the high standard and turn the maximum number of leads into opportunities. Having hands on experience in Salesforce and Excel sheet. Also, exposed to handle maximum clients each day of both Domestic & International and perform conversion for the company's various projects.

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  Fnz group

  Oct 2024 - now

  Customer operations