Experience

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  Music broadcast pvt ltd (planetradiocity.com)

  Nov 2007 - Dec 2008

  Music manager and radio host

  Radio Host for the Mid-morning show and Music Manager for the station. Selecting the best music to be played and aligning it to the station's music policy. Advertisements and time management of the show schedules. Working closely with Sound Engineers in producing jingles, show promos and celebrity interviews. Organising marketing and promotional events across the city to build listener base and advertising revenue.

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  Qk

  Nov 2010 - Jun 2012

  Help desk sales team leader

  Lead a Sales team and its operations.Responsible for managing cost budgeting and performanceWorking closely with other teams in cross skilling, development and performance managementPlanning, structuring and implementing Key Performance IndicatorsResponsible for Quality Adherence and Reporting

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  Anz

  Aug 2012 - Jun 2015

  Providing specialized and tailored solutions for Merchants with standalone, integrated, online and manual POS systems and terminals. Highly proficient in both Card Present and Not Present offerings.Adding more value to my clients by having quality conversations to obtain a deeper understanding of their requirements and tailoring solutions to cater to their specific business needs. Providing efficient and effective banking services to customers over the phone. Striving to maintain first call effective resolution to all ANZ Australian customers. Handling a wide range of banking enquires, specializing in Internet Banking, Retail services and Credit Cards.

  • Merchant New Business Specialist

    Sept 2013 - Jun 2015

  • Service Consultant

    Aug 2012 - Aug 2013
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  Dun & bradstreet australia and new zealand

  Jun 2015 - Jun 2017

  Supporting the Telco, Utilities and Government Directors across all D&B offerings Detailed expertise in Data, Collections and Risk Management strategies and solutions Providing strategic insights and analysis to facilitate quality conversations with clientsChampion challenger of processes with a view to tailoring them more towards clients' requirements and improving efficiency.Expertise in relationship management by effectively handling a variety of clients from the above mentioned verticals Show less

  • National Client Support Executive

    Oct 2016 - Jun 2017

  • Account Manager

    Jun 2015 - Sept 2016
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  Vodafone australia

  Jun 2017 - Dec 2017

  Business sales executive - enterprise

  Empowering businesses with Vodafone's offerings that are specially tailored for SMEs, Corporates and other business sectors.

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  Agl australia

  Apr 2018 - Apr 2022

  Project Lead - Consumer Onboarding and Risk Management (April 18 - November 20)Leading multiple phases of a strategic customer onboarding project in Customer Market Operations, effectively managing stakeholder and vendor relationships, business analysis, adoption and end to end deliveryProject Lead - Customer ID and Contact Information Verification (April 20 - November 20)Project Lead - Revenue Assurance (March 19 - August 19)Leading a Data Reconciliation project in Revenue Assurance efficiently driving and coordinating procurement, IT security, data architecture and business activities.Initiative Lead - Regulatory and Compliance (August 19 - May 20)Leading the delivery of multiple iterations of regulatory and compliance initiatives focused on Disconnections. Show less

  • Business Delivery Lead

    Nov 2020 - Apr 2022

  • Initiative Lead

    Apr 2018 - Nov 2020
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  Bupa

  Apr 2022 - Sept 2022

  Delivery manager

  Led the formation and implementation of the first Agile cross functional Marketing Delivery Team delivering effective, impactful and personalised marketing campaigns.

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  Agl

  Sept 2022 - now

  Leading the GTM function across Sales, Channels, Marketing, Product and Pricing.Focused on increasing cross functional alignment, visibility, planning and prioritisation based on objectives and key results to enable better outcomes and customer experience. Managing an Agile Cross Functional Team delivering meaningful, personalised and Omni channel marketing experiences and Service and Mandatory messages to Mass Market and Corporate and Institutional Customers by best leveraging available martech suite and data.

  • Go to Market Manager

    Jan 2024 - now

  • Business Delivery Lead

    Sept 2022 - Jan 2024