Kiera McCoard

Experience

• 

  J-Mart Printing

  Aug 2014 - May 2017

  Customer Service Specialist

  I produced a large quantity of high quality print jobs for daily customers. In the print shop I operated various large-scale and small-scale printers, copiers, laminating machines, cutting machines, and binding machines. Occasionally I had opportunities to do basic graphic design work for customers.

• 

  Brigham Young University

  Jan 2019 - Apr 2020

  Accountant - Off-campus Receivables

  I managed the invoicing and billing process for over 700 customer accounts. Some of my duties included the following:- Train university staff on the billing process and how to create invoices- Recognize and solve account discrepancies- Answer questions about accounts via phone and email- Upload and track invoices that have been sent out- Remind customers about past-due balances

• 

  The Church of Jesus Christ of Latter-day Saints

  Apr 2020 - Aug 2020

  Product Management Intern

  Worked with the digital communications team to provide voice and video products to the internal workforce. Some major projects led to the following results:- Improved clarity within the team about project plans by developing thought-out road maps- Enhanced adoption experience through communications about a new product launch for hundreds of users- Provided actionable recommendations for improvement based on analyzing survey data with over 200 responses- Developed systems for tracking incoming orders and coordinating with a third-party vendor Show less

• 

  DecisionWise

  Nov 2020 - now

  I managed survey projects of all shapes and sizes, often working closely with our consulting team to deliver actionable survey results and recommendations to executive teams. I assisted Project Managers in carrying out production duties to best fulfill client requests. My responsibilities included generating reports and organizing survey results.

  • Product Manager

    Jan 2024 - now

  • Project Manager

    May 2021 - Feb 2024

  • Production Coordinator

    Nov 2020 - May 2021