Experience

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  Vegas.com

  Aug 2010 - Jun 2014

  - Consistently deliver guest service with a friendly smile and a willing attitude. - Respond to any and all guests inquiries regarding general information, events, promotions, and directions for the hotel as well as all of the surrounding areas.- Promote the hotel's amenities and maintain knowledge about local eateries, shopping, entertainment, and attractions. - Sell tickets for Las Vegas shows and attractions, book tours to Grand Canyon and Hoover Dam, and make dinner reservations. Sold show tickets and tours to tourists on the Las Vegas strip.

  • Concierge

    Mar 2010 - Jun 2014

  • TIcket Sales Agent

    Aug 2010 - Jan 2011
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  Disneyland resort

  Jan 2011 - Aug 2011

  Attractions hostess

  - Greet all guests.- Safely load and unload guests to and from the attractions.- Efficiently direct guests to proper areas.- Operate the attraction and maintain the consoles.- Deliver rehearsed spiels to large groups of guests to encourage safe and orderly conduct. - Redirected lost guests.

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  Caesars entertainment corporation

  Jan 2012 - Jan 2012

  Management intern

  Gained exposure to all areas of hotel operations by doing rotations in all departments and shadowed managers to learn about day-to-day operations.Focused heavily on entertainment management and production among all Caesars Entertainment properties. Engaged in several independent projects and presented my findings to a board of executives.

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  Mandalay bay resort & casino

  Jun 2014 - Jun 2016

  Concierge

  Assist guests of Mandalay Bay and Delano Las Vegas with a multitude of services including show tickets, dinner reservations, spa appointments, transportation, amenity orders and more.Collectively as a unit, answer on average 900 phone calls a day providing full concierge services over the phone.Provide top-level customer service along with a general sense of knowledge about the property and the city of Las Vegas.Assist guests with arrangements for special occasions such as birthdays, anniversaries, and marriage proposals. Show less

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  T-mobile arena

  Aug 2016 - Jul 2020

  Conversions lead

  • Responsible for converting the arena floor from one layout to the next for various events such as concerts, conventions, hockey and basketball games, UFC, boxing, and rodeos, etc.• Conducted pre-event planning for the Vegas Golden Knights Hockey team • Oversaw and coordinated the loading in of furniture to the dressing and locker rooms as per the clients’ request• Conducted arena tours for the public as well as future and potential clients• Assisted with administrative duties such as drafting emails, typing documents, and scanning and filing daily timesheets• Participated in the shift supervisor program where I assumed supervisory responsibilities within the department Show less

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  Capital financial advisory group

  Jul 2020 - Mar 2022

  Account manager

  • Set up appointments with prospective clients• Follow-up with and maintain rapport with pre-existing clients• Manage client database (Redtail CRM), calendar, and various marketing databases• Facilitate retirement seminars at different locales and act as main point-of-contact for all venues• Run weekly analytical reports for upper management• Handle all administrative and clerical duties for the office

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  Freeman company

  Mar 2022 - now

  • Associate Client Solutions Manager

    Mar 2022 - now

  • Associate Client Relationship Manager

    Mar 2022 - now