Experience

• 

  U.s. embassy - cairo commisary

  Dec 2003 - Aug 2005

  Administrative assistant
• 

  Vodafone international services

  Dec 2006 - May 2014

  • Senior Team Manager

    Jul 2008 - May 2014

  • Quality Analyst

    Apr 2008 - Jul 2008

  • International Accounts Advisor - Australian Account

    Dec 2006 - Apr 2008
• 

  Chevron

  May 2014 - Jun 2016

  Sales admin and customer service manager

  •Set up of customer service department for Egypt•Leading a team of 4 employees•Coaching, direct management of customer experience for Chevron customers•Development of policy and procedures •Creation of workflow and describing workflow with flowcharts•Development of SLA’s impacting customer service and associated departments•KPI’s development for customer service•Matrix organization communication and management •Ensuring fulfillment of customer orders (3-5 million EGP per month)•Collections (3 million EGP attained per month) •Complaints management & Customer satisfaction•Invoice management, invoice delivery, courier management•Customer database creation in Excel•Pricing & promotion communication •Order management & dispatch priority Show less

• 

  Mountain view

  Oct 2021 - now

  Head of community management