Andrea Desire Ramirez Mujica

Experience

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  Lincoln Suites Hotel

  Jun 2010 - Oct 2012

  Reception Assistant Manager

  *Supervision of receptionist tasks*Service and problem-solving of guest,along with the Manager in terms of the guest satisfaction and workgroup*Organisation and coordination of schedules ,strateguies and goals in the interest of the Department*Cash reconciliation.*Direct attendtion to guest, resolution of complaints and attention the guests diferent needs.

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  Gran Melia Hotel and Apartments

  May 2013 - May 2016

  Concierge Management and Guest Service

  *Reception of guest, addessing claims and support of their needs during their stay.*Coordination of packaging, luggage and shipments.*Personalised attention for Vip guests,such as embassies,Presidents and International Committes.

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  Hotel Panamericano (Actualmente Marriot Buenos Aires)

  Aug 2016 - Apr 2017

  Housekeeping Supervisor

  *Floor management and verification of housekeeping.*Organization and distribution of tasks in the department.

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  Hilton Buenos Aires

  Apr 2017 - May 2023

  Housekeeping Supervisor

  *Inspection of the quality and the result of the room service, while controlling and evaluating the tasks according the operations.*Planning of tasks which allow for improving quality servicie, in order to satisfy the clients needs.*Execution of multifunctional tasks,working along with laundry servicies and public areas.