Experience

• 

  Suryagarh

  Aug 2013 - Dec 2013

  Guest relations intern

  Responsibilities:°Develop brand strategies and promote excursions and tour packages at the Suryagar Hotel.°Sell tour packages to guests.°Conduct market research to position the hotel in Jaipur, Rajasthan, India, and conduct market studies to increase the influx of international tourists.°Manage guest relations and provide customer service, including guest registration and control, effective communication in English and French.°Accompany guests and review amenities to ensure their constant comfort.°Utilize hotel platforms like Triton and Amadeus to efficiently manage hotel operations.Achievements:°Achieved a significant milestone with my first international work experience, showcasing adaptability and the ability to excel in a diverse work environment.°My dedicated and friendly approach resulted in highly positive guest experiences, reflected in exceptional ratings and grateful reviews.°Through my business internship research project, significantly increased visits from guests from Spain and France, demonstrating a positive impact on attracting international tourists to the hotel. Show less

• 

  Teleperformance colombia

  Aug 2014 - Nov 2014

  Bilingual agent

  Responsibilities:°Perform interpretation in Spanish and English, as well as English-Spanish.°Provide customer service for financial programs of Wells Fargo Bank aimed at clients in the United States of America.Achievements:°Successfully provided customer service in both English and Spanish for Wells Fargo's financial programs, ensuring client satisfaction and loyalty in the United States of America.°Acquired and mastered new financial vocabulary in both Spanish and English, enhancing accuracy and effectiveness in communication with clients and strengthening professional skills. Show less

• 

  Distribuidora central 2000

  Nov 2014 - Aug 2015

  Senior administrative assistant

  Responsibilities:°Coordinate merchandise deliveries from Bogotá to destinations such as Medellín, Bucaramanga, Cúcuta, Cartagena, among others.°Provide sales and customer service.°Manage billing.°Execute inventory through the Monica platform.°Manage and organize files.Achievements:°Through strategic initiatives, I approached the commercial aspect significantly, resulting in a 15% increase in acquiring new clients and business opportunities.

• 

  Intercomercio jao s.a.s

  Aug 2015 - Apr 2017

  Administrative and logistics assistant

  Responsibilities:°Oversee sales and efficiently manage merchandise orders for clients, optimizing the sales cycle and strengthening business relationships.°Lead billing, portfolio management, and inventory through the Apolo platform, ensuring accuracy and efficiency in accounting processes.°Supervise the coordination of merchandise deliveries from Bogotá to key destinations such as Medellín, Bucaramanga, Cúcuta, Cali, and other cities, ensuring punctuality and customer satisfaction.°Strategically coordinate merchandise storage, implementing organizational systems that improve accessibility and facilitate inventory management.°Thoroughly review the importation of raw materials used in the production of adhesive and masking tapes, ensuring quality and availability for the production process.Achievements:°Improved efficiency in national delivery coordination, achieving a 20% reduction in delivery times and a 30% increase in customer satisfaction.°Led successful sales strategies, generating a 45% growth in sales and efficient management of merchandise orders, consolidating strong business relationships.°Implemented efficient storage systems, improving accessibility and inventory management, resulting in an 18% reduction in losses and better warehouse organization. Show less

• 

  Anaira hostel

  Oct 2016 - Apr 2017

  Dutty manager

  Responsibilities:°Supervise and manage reservations and service availability at the hostel through recognized booking platforms such as hostelworld.com and booking.com.°Efficiently lead and coordinate teams of cleaning staff, receptionists, and tour guides to ensure exceptional service to guests.°Provide fluent translations between Spanish and English during jungle excursions, covering locations such as Leticia, Puerto Nariño, indigenous communities of Mocagua and Macedonia in Colombia, as well as Sacambú in Peru and Benjamin Constant, Palmarí, and Heliconias in Brazil.°Develop and manage jungle excursion plans, offering unforgettable experiences to national and international tourists.°Oversee the marketing and sale of boat trips and ferries from Leticia, Colombia, to destinations in Brazil and Peru, ensuring safe and efficient service.°Assist guests in migration processes, facilitating a seamless travel experience and ensuring compliance with legal requirements.Achievements:°Demonstrating strong sales skills, I achieved a significant 35% increase in jungle excursion sales, consolidating the hostel's position as the preferred destination for adventurous experiences.°Provided effective assistance in migration processes, ensuring 100% compliance with legal requirements and a hassle-free migration experience for guests.°Achieved efficient hotel operation by leading and coordinating teams, improving guest satisfaction by 24%. Show less

• 

  Distribuidora central 2000

  May 2017 - Jul 2021

  International commercial executive

  Responsibilities:°Continuously explore products that may be of interest to the market, especially in the B2B business realm. Innovate in new and differentiated offerings to provide unique solutions to clients, thus strengthening the competitive position and added value in the market.°Establish and maintain effective relationships with suppliers, as well as directly procure school supplies and office items from China and Panama.°Closely oversee the product importation process, ensuring efficiency in merchandise reception, compliance with deadlines, and proper coordination with international suppliers.°Develop strong relationships with clients and conduct direct sales throughout Colombia. °Supervise the billing process and efficiently manage orders from clients, ensuring smooth and accurate management of commercial transactions.Achievements:°Cultivated strong relationships with clients and conducted direct sales in various cities of Colombia, leading to an 85% increase in sales and consolidating client trust in the company.°Researched and proposed innovative products, leading to the creation of differentiated offerings in the B2B market. This initiative resulted in a 20% expansion of the corporate client portfolio.°Successfully supervised the billing process and order management for clients, achieving efficient financial management, a 95% customer satisfaction rate, and reducing the overdue portfolio to 0%.°Led the implementation of electronic invoicing through the World Office program, overcoming technological barriers in the company. This achievement optimized accounting processes and consolidated the transition to advanced technological solutions. Show less

• 

  La tienda del café

  Jun 2022 - Dec 2022

  International sales executive

  Responsibilities:°Manage the development and international trade of over 80 brands of specially roasted Colombian coffee, ensuring quality standards and promoting diversity of options in the global market.°Conduct comprehensive market research to position the brand in Mexico, Spain, the United States, Canada, and Australia, adapting strategies to the specific preferences of each region and strengthening global presence.°Efficiently manage leads through the Clientify CRM platform, ensuring precise and timely follow-up to optimize conversions and increase success rates in sales°Effectively prepare and present offers of specially roasted Colombian coffee, actively participating in the Procolombia Business Macro-Round in Houston, Texas, USA, with the aim of expanding international presence and establishing strategic alliances.Achievements:°Implemented international trade strategies that resulted in a prominent positioning of the specially roasted Colombian coffee brand as a global reference. This achievement translated into a 35% increase in brand perception, solidifying its prestige and presence in the international markets of Mexico, Spain, the United States, Canada, and Australia. Show less

• 

  Branch marketing

  Oct 2022 - Jan 2023

  International sales executive

  Responsibilities:°Develop innovative strategies to boost international sales and business for 360-degree digital marketing services, encompassing a comprehensive approach.°Conduct exhaustive market research to effectively position brands in Mexico, the United States, and Canada, adapting strategies to the specificities of each region.°Efficiently manage leads through the Clientify CRM platform, ensuring precise and timely follow-up to optimize conversions and increase success rates in sales.°Prepare and present the company prominently, actively participating in the ProColombia Business Macro-Round in Houston, Texas, USA, with the aim of expanding business opportunities and strengthening strategic alliances.Achievements:°Achieved a 5% increase in international sales by implementing innovative strategies, consolidating the company's presence in Mexico. Show less

• 

  Sigma

  Oct 2022 - Mar 2023

  Responsibilities:°Develop detailed plans for web development projects, encompassing informative sites, e-commerce, landing pages, and web and mobile applications. °Establish and refine quality standards in design, user experience, and development in each project, ensuring exceptional execution levels. °Delegate tasks, lead teams of web developers and graphic designers to ensure efficient and cohesive execution. Additionally, proactively anticipate and manage risks.°Conduct rigorous tracking of project tasks, regularly report progress to Product Owners and clients, ensuring transparency and effective communication.°Effectively apply agile methodologies and utilize Kanban boards to optimize project management, fostering agile and efficient execution.Achievements:°Defined and revised quality standards, resulting in a 25% reduction in development errors and a 30% improvement in user experience.°Delegated tasks and led teams, achieving a 15% reduction in delivery times and a 25% increase in team cohesion and performance. Show less Responsibilities:°Develop innovative strategies to drive international sales and business for web development services, encompassing informative sites, e-commerce, landing pages, and web and mobile applications.°Conduct exhaustive market research to effectively position brands in Mexico, the United States, and Canada, contributing to increased visibility and engagement in these key markets.°Efficiently manage leads through the Clientify CRM platform, ensuring precise and timely follow-up to optimize conversions and increase success rates in sales.°Prospect strategically using Sales Navigator, implementing effective strategies to identify business opportunities and strengthen relationships with potential clients, thereby increasing collaboration prospects.°Deliver a prominent presentation of the company and actively participate in the ProColombia Business Macro-Round in Houston, Texas, USA, consolidating business relationships and expanding the network of contacts internationally.Achievements:°Outstanding presentation and active participation in the Procolombia Business Macro-Round in Houston, Texas, strengthening the company's visibility internationally.°Contributed to the successful positioning of the Sigma brand in key markets such as Mexico and the United States.°Increased business opportunities by 35% through the implementation of effective prospecting strategies with Sales Navigator, strengthening relationships, and generating new potential clients. Show less

  • IT Project Manager

    Dec 2022 - Mar 2023

  • International Sales Executive

    Oct 2022 - Jan 2023
• 

  Soliplast s.a.

  Jul 2023 - Mar 2024

  Responsibilities:°Develop specific marketing strategies for plastic pallets, increasing sales and strengthening key business relationships in the Southern Cone region, especially in Bolivia and Chile.°Conduct thorough market research to discover potential clients and collaborations aligned with our objectives in Bolivia and Chile. °Enhance customer relations through consultative sales, adapting solutions, ensuring exceptional service, and exploring opportunities for growth and loyalty. °Strategically prospect using Sales Navigator, implementing effective strategies to identify business opportunities and strengthen relationships with potential clients, thereby increasing collaboration prospects. °Efficiently manage the sales budget, ensuring a strategic allocation of resources and achieving financial goals in the markets of Bolivia and Chile. Show less Responsibilities:°Plan and lead the expansion into the United States market by identifying and securing profitable partnerships, nurturing relationships, and driving sustained growth.°Conduct thorough market research to discover potential clients and collaborations aligned with our objectives in the United States region.°Enhance customer relations through consultative sales, adapting solutions, ensuring exceptional service, and exploring opportunities for growth and loyalty.°Strategically prospect using Sales Navigator, implementing effective strategies to identify business opportunities and strengthen relationships with potential clients, thereby increasing collaboration prospects.°Supervise and guide the intern, providing guidance and support in their daily tasks, contributing to the effective development of their skills and knowledge.Achievements:°Successfully planned and executed the first export of Soliplast products to the United States in January 2024, establishing a successful presence in a new international market. Show less

  • International Sales Executive - Southern Cone region

    Feb 2024 - Mar 2024

  • International Sales Executive - USA

    Jul 2023 - Feb 2024
• 

  Grupo dg

  Apr 2024 - now

  Responsibilities:°Coordinate and supervise digital marketing, branding, and creativity projects from conception to final delivery, ensuring deadlines and objectives are met, using the Scrum methodology.° Serve as the main point of contact for clients, managing expectations, providing regular updates, and ensuring an excellent client experience.°Managing client relationships by building and sustaining strong, long-term connections while serving as the primary point of contact.°Ensuring client satisfaction through a deep understanding of their needs, addressing their concerns, and delivering customized solutions.°Develop and execute strategic plans that align client goals with our company’s capabilities, optimizing results and fostering long-term relationships.°Work closely with creative, development, and marketing teams to ensure all aspects of the project are managed effectively and efficiently.°Establish and refine quality standards in design, user experience, and development for each project, ensuring exceptional levels of execution.° Implement and manage projects following the Scrum methodology to improve efficiency and team collaboration.Achievements:°Successfully managed high-profile accounts with a 95% retention rate, delivering fast and tailored solutions.°Recognized for implementing processes that enhance team efficiency, foster collaboration, and ensure timely deliverables.°Effectively resolved conflicts and optimized strategic projects, driving client development and company growth.°My oversight has increased clients' visibility on social media, and I have successfully taken on new accounts, strengthening business relationships. Show less Responsibilities:°Support the leaders in the company’s commercial expansion strategy in the Colombian, Mexican, and U.S. markets, identifying business opportunities and establishing relationships with new clients.°Develop and negotiate attractive commercial proposals, close deals, and ensure new client satisfaction.°Conduct market studies and competitive analysis to identify trends and adapt our offerings to the specific needs of each market.°Collaborate in the creation and execution of marketing campaigns aimed at new markets, increasing the company's visibility and presence in these territories.Achievements°I am recognized for providing strategic ideas that encouraged clients to choose our service offerings, highlighting key benefits and strengthening our market position.°I contributed to the company’s growth by closing two key deals in Mexico within my first six months, showcasing strong commercial skills and the ability to identify strategic opportunities in international markets. Show less

  • Key Account Executive

    May 2024 - now

  • International Sales Executive

    Apr 2024 - now