Experience

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  Kalimat telecom

  Mar 2011 - Aug 2013

  Junior radio-frequency engineer

  Recruited to aid in company-wide project management and engineering support activities.Asset Reliability: Led maintenance and reliability efforts to surpass target KPIs. Responsibilities included reviewing stakeholder complaints about insufficient network coverage, conducting site visits, investigating equipment integrity, validating signal strength, and administering upgrades to eNBs and antennas to optimize network performance. Additionally, reviewed KPIs and implemented maintenance and reliability programs to minimize downtime.Responsibilities Handled: Analyzed drive test logs to check for swapped sectors, identify areas with poor RSCP and EcNo, and conducted sector swap analysis for each eNB in the cluster by examining its cell name and scrambling code in the desired direction. Managed failed event analysis and developed optimization plans for call attempt failures, call drops, etc. Conducted soft/hard handover analysis, identified missing neighbors, and resolved parameter-level issues for SHOF/HHOF. Analyzed pilot pollution and overshooting issues. Show less

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  Universiti putra malaysia

  Feb 2014 - Aug 2016

  Graduate student

  Assumed the role of Graduate Student and participated in case study reviews, individual and group assignments, and scientific research publications.Design and Innovation: Architected efficient beamforming and maximized spectral efficiency in a joint transmission system using an adaptive particle swarm optimization algorithm. Utilized MATLAB to develop an algorithm that minimizes LTE system interference, reduces backhaul, and optimizes capacity to accommodate increased traffic and users. Employed the WINNER 2 channel model to simulate realistic mobile network topology. Show less

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  Walmart canada

  Nov 2019 - May 2021

  Customer service associate
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  Long view systems

  Jun 2021 - Feb 2024

  Systems consultant

  I was recruited as an IT Systems Consultant to support multiple clients, focusing on customer service, hardware, and software support.I worked directly with users in person, over the phone, through the ticketing system (Remedy), and via email. I provided problem-solving services to network users and maintained network connectivity for all computer workstations using Portnox. I imaged, deployed, and maintained all hardware, including desktops, laptops, monitors, docking stations, and desktop printers. I evaluated and installed computer hardware, networking software, operating system software, and software applications. My responsibilities also included VPN troubleshooting (Palo Alto GlobalProtect, Cisco AnyConnect, and Citrix) and software deployment using SCCM. I created technical support documentation for systems and applications. I gained hands-on experience with Active Directory, Microsoft Exchange, and Microsoft Entra ID. Using the McAfee EPO system and BitLocker, I deployed drive encryption on users’ machines. Additionally, I handled YubiKey provisioning. Show less

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  Deloitte

  Feb 2024 - now

  • IT Analyst

    Aug 2024 - now

  • IT Analyst

    Feb 2024 - Jul 2024