Experience

• 

  Sofitel

  Jul 2008 - Aug 2010

  Lead receptionist
• 

  Raven hall country house hotel

  Aug 2010 - Oct 2012

  Front office receptionist
• 

  Stoke park

  Oct 2012 - Oct 2013

  Founded in 1908, Stoke Park is the perfect place to enjoy life in a five star and friendly atmosphere. We provide a unique combination of the traditions of an exclusive club and the best of today's sporting, leisure, entertaining and hotel facilities in one of the most convenient locations in Britain: only 35 minutes from London and 7 miles from London Heathrow.Stoke Park is a 300 acre private estate and offer:49 exquisite bedrooms and suites (5 AA Red Star Hotel)3 restaurants and bars including Humphry’s, fine dining (3 AA Rosette)27 hole Championship golf course designed by Harry Colt9 private rooms for conferences and entertaining, indoor teaching facilities for golf and tennis13 tennis courts (indoor, artificial clay and grass)11 treatment room spa and nail barIndoor swimming pool, recently refurbished 4,000 square foot gymnasium, newly fitted with state-of-the-art Star Trac equipment, latest Boditrax technology and The Running Unlimited immersive pod.Spinning, Hot Yoga and Fitness Studios holding over 50 studio classes a week.Crèche, games room and playground.5 Star Luxury Hotel Show less

  • Maternity Leave

    May 2013 - Oct 2013

  • Hotel Receptionist

    Oct 2012 - May 2013
• 

  Kingswell hotel

  Oct 2013 - Apr 2014

  Receptionist
• 

  Capita business services

  Jun 2014 - Apr 2015

  Corporate receptionist
• 

  Network rail

  Apr 2015 - Aug 2017

  • Recruitment Coordinator via Capita

    Jun 2016 - Aug 2017

  • Team Administrator via Capita

    Apr 2015 - Jun 2016
• 

  Yoh, a day & zimmermann company

  Aug 2017 - Mar 2018

  Programme coordinator
• 

  Iqvia

  Mar 2018 - now

  • Provide advice and guidance to more junior team members • Participate in special operations projects as assigned • Lead process improvement initiatives to streamline TA processes and periodically evaluation contracts/relationships with external vendors such as recruiting agencies and other system contractors. Provide recommendations for modifications as required.• Provide liaison with managers at all levels to complete detailed recruiting documentation.• Provide training to line management and recruiters on usage of systems and compliance on the processes.• Assist with managing projects related to TA systems, practices, procedures and compliance. Show less Develop delivery enablement team, focusing specifically on professional growth to support advancement and overall communication.Manage direct reports in accordance with organization’s policies and applicable regulations. Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems. Approve actions on human resources matters.Manage delivery enablement team’s bandwidth, balancing the volume of work/scheduling requests among each coordinator evenly.Collaborate with other regional operations leads by providing progress updates on your team and receiving theirs in order to better improve management of the global talent acquisition operations organization.Support and manage communication of updates to HR systems, practices, procedures, compliance policies, and organizational announcements to broader regional Talent Acquisition teams.Facilitate and host training sessions such as goals review for direct reports, new hire orientation for new joiners to Talent Acquisition, and any other process reviews which the delivery/delivery enablement team may require additional training for.Consult with TA delivery and operations leaders and managers to gather data needed to improve policies and practices; recommend and implement enhancements to support an efficient candidate experience; ensure recruiters comply with local and regional hiring guidelines and procedures, particularly for applicant tracking.Track and manage training needs and progress towards training goals of both TA delivery and operations in designated region(s).Ensure the provision of timely employee-related information to management teams as necessary.Provide advice, guidance and direct support on all aspects related to people management to senior management Show less Oversee and manage all operations within EMEA as well as participate and lead workstreams globally • Identify and implement areas of development and best practices around reporting, processes and technology to drive uniform and outstanding levels of productivity • Partner with TA Leads and the HRIS team to ensure maximum utilization of ATS and CRM in order to improve the talent process • Train team on TA processes and use of systems to ensure proper and consistent usage • Manage partnerships with various external vendors who provide support to broader team • Partner with various stakeholders throughout IQVIA in order to drive our brand and performance to ensure a positive candidate experience • Create ongoing and ad-hoc reports, utilizing data from our ATS, for our TA Leads and stakeholders in the business to identify areas of opportunity and highlight team performance • supervise a team of 8 TA Coordinators in the UK to support the broader team and enhance the candidate and stakeholder experience Show less

  • Manager, Systems & Process Management, Talent Acquisition Operations

    Apr 2023 - now

  • Associate Manager, Systems & Process Management, Talent Acquisition Operations

    Jun 2022 - Apr 2023

  • Associate Manager, Talent Acquisition Operations, EMEA

    Jan 2021 - Jun 2022

  • EMEA Operations Talent Acquisition Partner

    Mar 2018 - Jan 2021