Experience

• 

  Mercadeo internacional

  Jan 2013 - Jan 2014

  Management assistant

  Provide products quotes and billing information to customers, warehouse inventory and some technical support in the office.

• 

  Hotel supply company de panamá, s.a.

  May 2014 - Aug 2015

  Operations coordinator

  Coordinate importation of catalog products and quoting, billing and delivery services to the client.

• 

  Furniture design center

  Jan 2016 - Mar 2017

  Verify and test compliance of technical data of new hardware, development and testing of products based on new hardware or new concepts, installation and test of new CNC tools, and optimization of common daily tasks with the use of Visual Basic Macros. Operator of a CNC machine and other machinery used for manufacturing in the furniture industry; ensuring the optimal operation, cleaning and care, in accordance with company standards.

  • Project Developer

    Jun 2016 - Mar 2017

  • CNC Machinist

    Jan 2016 - Jun 2016
• 

  Copa airlines

  Apr 2017 - Oct 2024

  Assigned to the TechOps Control Center (TOCC), my main functions are: faults related Data Analysis, development of deferrals KPIs, and Process Improvement Projects. As a Maintenance Project Engineer, I also develop KPIs and process improvements in other TechOps areas. Follow up on materials requests; monitoring material availability of commonly used parts, on time material requests for on going maintenance service, and follow up on critical ETAs for on time delivery of the aircraft. Additional functions included budget monitoring, reports and KPIs development, and some process improvement projects.

  • Fleet and Tech Support Manager

    May 2024 - Oct 2024

  • Tech Support Coordinator

    May 2021 - May 2024

  • Maintenance Engineer

    Jan 2019 - May 2021

  • Heavy Maintenance Analyst

    Apr 2017 - Jan 2019
• 

  Qatar airways

  Oct 2024 - now

  Technical business intelligence manager