Experience

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  University of louisiana monroe

  Jan 2024 - now

  As a Student IT Technician at the University of Louisiana at Monroe, I handle IT support calls and ticket, assisting students and faculty with password resets, drive mapping, and basic troubleshooting. I manage and categorize support tickets, ensuring they are assigned to the appropriate department for timely resolution. I provide step-by-step guidance over calls for software, hardware, and network issues to ensure a smooth user experience. Additionally, I report phishing emails and escalate potential cybersecurity threats to strengthen the university’s security posture. Show less Promoted to Emerging Scholar Research Assistant, I am now actively developing a Visual Novel game, Path of Function, which is designed to teach "Functions in Python" to high school and university students. After completing the research phase—gathering literature and data to evaluate the feasibility of using Visual Novels for computer science education—I transitioned into the development phase. I have launched the first prototype of the game, which is currently under development. The project uses Ren'Py and Python to create an engaging and interactive learning experience. Show less

  • Information Technology Support

    Sept 2024 - now

  • Emerging Scholar Research Assistant

    Aug 2024 - now

  • Undergraduate Research Assistant

    Feb 2024 - Aug 2024

  • Student Equipment Manager

    Jan 2024 - Aug 2024