Experience

• 

  Itc hotels ltd.

  Apr 2011 - Jul 2012

  Front office supervisor

  Shift Supervisor and In-Charge who is responsible for the smooth functioning of the team during a particular shift . Ensuring High level of guest interaction and accurate cashiering. Quick thinking and problem solving ability to maintain a smooth flow of operations without any hindrance in a front desk which handles 150+ check ins and check outs in a shift. The challenge of implementing SOP's in a new hotel which became the Flagship hotel in Bangalore. Won the award for Best team in the Entire ITC hotels in 2012 Show less

• 

  Oregano

  Aug 2012 - Nov 2019

  Spearheading the Development and Marketing of the Brand thereby increasing the market value and increasing the market share of the company by standardizing service and standards in all outlets. Assist Operations Manager in supervising daily operations of organization. Develop productive, profitable and achievement oriented working environment for employees by constantly monitoring the P&L statement of all 10 outlets and make necessary corrections wherever necessary to correct deviationsAddress operational issues and concerns in a timely fashion. Supervise operations team to ensure operational excellence and excellent customer services. Educate operations team on best practices, company policies and service excellence standards Develop and maintain operational guidelines for staffs. Oversee operational cost, risk and audit activities. Assist in interviewing, recruiting, training, performance evaluation, promotion and termination activities. Determine staffing requirements, work assignment and schedules for new projects. Evaluating and Assessing cleanliness and Adherence to Municipality Standards and company SOP's in Kitchen and Service areas through surprise Audits and Checks thereby Maintaining the facility clean, safe and organized.Coordinate with the Operations Manager in different operational issues and promotional activities. Evaluate current operational strategies and recommend improvements. Generate operational reports for management as needed Show less As a Restaurant Manager, i am responsible for managing restaurant operations to deliver an excellent Guest experience, the key responsibilities included:To ensure that all company service standards are established, adhered to and implemented without fail and to investigate and correct any shortcomings from the service teamTo be “the face” of the restaurant, warm friendly and customer focusedTo ensure all staff under my command are thoroughly trained and knowledgeable on all menu offeringsTo ensure that all paperwork required by the company is completed in a timely mannerMaintain exceptional levels of customer serviceManage guest queries in a timely and efficient mannerWork within budgeted guidelines in relation to Food and PayrollDrive sales to maximize budgeted revenue by implementing new strategies by closely observing the market and seasonal factorsDevelop menus with other members of F&B teamAccountable for monthly stock takesTo be aware of everything going on within the restaurant and deal with any queries/complaints personally in order to uphold company imageTo liaise with the head chef in order to ensure a smooth and to standard service is delivered on a daily basisTo encourage, motivate and develop all staff members to achieve set goals in relation to revenue targets, up-selling targets or any other targets that they wish to set, ultimately being the person responsible for maximizing budgeted revenueSet departmental targets and objectives, work schedules, budgets, and policies and proceduresEvaluate guest satisfaction levels with a focus on continuous improvementEnsure communication meetings are conducted and post-meeting minutes generatedBe environmentally awareAssist other departments wherever necessary and maintain good working relationshipsComply with Dubai Municipality and food hygiene regulations Show less

  • Assistant Operations Manager

    Oct 2014 - Nov 2019

  • Manager

    Jan 2014 - Oct 2014

  • Assistant Manager

    Aug 2012 - Dec 2013
• 

  Damac properties

  Dec 2019 - Sept 2020

  Executive manager

  • Fully responsible for the Chairman’s private properties and its Operations• Assisting in operations of Private Jet and Yacht• In-Charge of the staff in the Private Villa of the Chairman• Coordinating various assets and staff to ensure smooth running of Day to Day activities of the chairman and family • Responsible for the maintenance and up-keep of the Chairman’s private properties• Responsible for handling and operating various Parties and other F&B events regularly happening around the chairman and his family• Responsible for handling VIP lunches and Dinners which includes high end businessman and royal families as guests• Responsible for Cost control and Finance management in the private properties• Responsible for the up-keep and maintenance of a fleet of high end cars in coordination with the drivers fleet and various vehicle manufacturers• Responsible for Supervising various contractors with AMC and getting the required preventive maintenance done in the chairman’s private properties• Responsible for supervising the housekeeping Department to make sure the property remains aesthetically appealing all the time• Coordinating with the Chairman’s secretaries to have prior knowledge about his movements and making sure all available resources are already in place prior to his arrival• In-Charge of the Staff Duty Rosters and allocation as per requirement as well as planning of Annual vacations as per staff requirement and family schedule• Directly supervising the Butlers in the Villa and being the center point of communications• Coordinating general errands for the family• Responsible for finding vendors for products required by the family on a day to day basis and negotiate costs but keeping top quality always• Random inspections of areas in the private properties and informing the FM team for required works and maintenances• Preparing new and improved menus for the family keeping in mind their dietary requirements and restrictions Show less

• 

  800pizza llc

  Sept 2020 - Nov 2021

  Area manager | 800pizza® | pinsanity® | cluckrs®

  • Leading a chain of 7 restaurants in Dubai and Abu-Dhabi• Overseeing the day - to - day operations of multiple outlets and supports Operations Division in the developmental and financial success of the assigned outlets• Ensures compliance with company standards and operating procedures across areas such as production, delivery, customer relations, hygiene, and maintenance and inventory management• Manage data collection and consolidation of the division's reports to ensure the provision of reliable inventory, cost control and financial data• Regularly visits all outlets to improve the department's efficiency by developing/enhancing and implementing al processes and procedures• Build a strong personal network of external contacts in order to stay abreast to market activities and the competition in order to give the brand a competitive advantage• Oversee the operations of multiple virtual brands operating under the primary restaurant. Cluckrs, Balls, Pinsanity• Focus on efficient use of available resources and cost control by initiating new methods and ideas• To assist the brand and restaurant teams in all local and centrally driven marketing and promotional initiatives, ensuring that sales and revenue opportunities are maximized wherever possible• Manage delivery fleet (own drivers and third party). Monitor their performance/ productivity on a regular basis and recommend opportunities for improvement• Monitor the performance of the aggregators and work to boost the revenues• Is aware and communicates competitor activities and promotions to senior management that may impact our business• Overseeing Pre-Opening of new branches, negotiations with vendors and finding multiple options for the company to choose from• Overseeing the Pre-opening of Cloud Kitchen of 800PIZZA and PINSANITY brands with KITOPI• Overseeing the First Opening of Cloud Kitchen in KSA with PINSANITY brand Show less

• 

  Kitopi

  Nov 2021 - Nov 2023

  Area manager

  • Integration of Existing Restaurants and Systems to the KITOPI Ecosystem• Liaising with integration team in-order to facilitate the transfer of Ownership of the business from previous owners and completing Legal processes• Leading the introduction of ERP System within the company including training, implementation and troubleshooting• Be responsible for quality operations and continuous optimization of kitchens and store performance• Act as role model to the team and be “obsessed” with everything that relates to food quality, exceptional customer service and team success• Be accountable for the people – involved in recruitment, training, coaching and motivation of all team members• Closely monitoring FSA, HSE, QC, Culinary, Cash and Cost Control Audits of all branches and actioning the reports• Liaising with various departments for all activities of the Brand• Leading the Integration of SKOS Software throughout the Chain• Implementation of 7Shift Payroll Management software throughout the chain• Closely monitoring brand KPI's through monitoring the performance through LOOKER • Immediately notifying the Branch managers of Deviation from Protocol or KPI'S and taking immediate action to get back on track• Closely monitoring customer feedback and taking efficient steps in minimizing negative feedback• Opening new Satellite Kitchen's in various parts of the UAE and KSA• Liaising with various shareholders to get the kitchens up-to KITOPI standard and maintaining the same Show less

• 

  Oregano

  Nov 2023 - now

  Business development manager