Experience

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  Denny's

  Jul 2001 - Oct 2010

  Branch manager

  As Branch Manger we had a variety of duties. The forefront of the duties was customer service. We has to ensure our guests fully enjoyed their experience at the restaurant. I over saw the staff and worked on a continual basis to ensure that we were providing the best service possible. Training was constant and held a quarterly meeting with the staff to go over the feed back from customers and how to continue to improve the customer service.As we as customer service I was in charge of the overall Profit and Loss of the branch. on a weekly basis I had to go over inventory and sales and work our budget for the upcoming weeks. General description: Over see Branch operationsHire and promote staff Maintain the branch budgetMeet sales goals for branchOrder inventoryMaintain the Profit and Loss (P&L) for the branchMaintain Customer Service Show less

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  Citizens bank

  Feb 2011 - Apr 2015

  Assistant branch manager

  My Job at Citizens bank had many details. I was in charge of all branch operations for our branch and a satellite branch. Conducted monthly and quarterly audits of both branches.I was in charge of training new staff, teaching them the bank procedures and regulations for both Teller and Banker duties.I was required to ensure the branch gave the best customer service possible. We had daily huddles with the staff to go over customer service and how we could maintain and improve our service.Job Details included:Training StaffBranch OperationsSalesRetail BankingHome and Personal lendingPersonal BankingBusiness Banking and LendingCustomer ServiceRetirement PlanningDomestic and International Wire Transfers Show less

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  Digital federal credit union

  Apr 2015 - now

  My Job at DCU bank has many details. Our main job at DCU is Member service. We are to ensure each and every member has a pleasant experience banking with DCU and assist them in reaching their financial goals. Another part of my job is to work to developing relationships within the local community to help the community grow. As well as offer DCU services to local businesses for added benefits to their employees to assist their employees reach their life goals.I also partner with the management team in the branch to ensure the branch is consistently giving the best possible service to our members while also achieving the goals set for each year. Additionally, we work to develop our team to get them ready for the next step in their career path. Show less My Job at DCU bank has many details. Our main job at DCU is Member service. Our main goal is to ensure each and every member has a pleasant experience banking with DCU and assist them in reaching their financial goals. Another part of my job is to work with the Branch Manager in developing relationships within the local community to help the community grow. As well as offer DCU services to local businesses for added benefits to their employees to assist their employees reach their life goals.Job Details Include:Member ServiceBusiness DevelopmentTraining and Staff developmentOriginating and Underwriting LoansCredit AnalysisRetail BankingHome and Personal lendingBusiness BankingRetirement Planning Show less

  • Branch Manager

    May 2022 - now

  • Branch Manager

    Feb 2019 - May 2022

  • Assistant Branch Manager

    Apr 2015 - Jan 2019