Thomas Deeter

Experience

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  Roche Diagnostics

  Jan 2002 - Nov 2007

  Supervisor

  - Hired as a Customer Service Representative, promoted to Team Lead in 2003 and developed into Supervisor role.- Trained, supervised, coached, counseled and conducted annual reviews for a staff of 20.- Interfaced with the Technical Support department to evaluate and identify problems and formulate solutions.- Demonstrated ability to energize team towards following and meeting regulations, goals and metrics.- Conducted and reviewed QA (quality assurance) for team member calls. Documented information as necessary.- Responsible for the creation and maintenance in updating troubleshooting guides on a regular basis for staff.- Managed, delegated and completed departmental projects.- Collaborated with subject matter expert to write and develop call center procedures.- Responsible for handling escalated calls and providing heightened customer service.- Special projects as assigned.*Decided to change careers and accepted position with NetSmart Media. Show less

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  Landvisor

  Dec 2002 - Feb 2019

  Investor

  Land investment research and practice.

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  NetSmart Media

  Oct 2007 - Nov 2008

  Consultant

  - Key contributor in the design and built of websites for clients. - Functioned in a Business Analyst capacity to source content directly from client and create marketing strategy.- Lead the install, configuration and maintenance for databases, CMS and other marketing scripts.- Briefed and coached client’s on content creation.- Edit client contributed content; insert multimedia, schedule posts, e-mails and newsletters.- Developed Social Marketing initiatives including blog post promotion to further maximize client’s product/service.- Instrumental in writing copy for marketing campaigns, including landing pages, sales pages and e-mails.- Set up 3rd party e-mail marketing and shopping cart structure.- Formulated, established and implemented guidelines for affiliate programs.- Coordinated joint-venture partnerships between client and business owners.*Accepted opportunity with Professional Blog Service, LLC which allowed more client interaction. Show less

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  Professional Blog Service

  Nov 2008 - Jun 2009

  Consultant

  - Served as liaison to the business. Establish and build relationship with clients. - Provided vision and direction to clients. - Engaged client’s participation in reviewing content to develop marketing strategy and formulate plan. - Formulated plan, facilitated implementation, created ghostwriting services, set budget and managed deployment timeline for schedule.- Sourced, edited and published multimedia content.- Maintained open communication with clients. Monitored accounts and provided detailed status reports.*Company sold established freelance business. Show less

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  TriForce Marketing Inc.

  Jun 2009 - Jan 2011

  Consultant

  - Conceptualize, plan, execute, budget and direct web technology and marketing strategies to various clients.- Create, maintain and manage Marketing Campaigns and Strategies for client’s Facebook page.- Instrumental in the development of page and ad copy.- Proficiency in: Adobe Photoshop, DreamWeaver, Fireworks, Soundbridge, After Effects, Website Development, HTML, CSS and PHP.- Provide Software Development to clients as requested.- Influential in the application process working with developers and providing user feedback.- Demonstrated capability in designing graphical user interface for 2 applications.- Create eLearning, Flash-based Presentations for customers.- Generate and analyze customer surveys and report results.*This position is ongoing, seeking permanent in-house opportunity. Show less

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  Professional Association for Customer Engagement (PACE)

  Jan 2011 - Jul 2012

  Digital Marketing Director
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  Xiik

  Jul 2012 - Oct 2012

  Email Marketing Specialist
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  Salesforce

  Oct 2012 - now

  • Senior Manager, Campaign Delivery

    Feb 2019 - now

  • Manager, Services

    Oct 2012 - Feb 2019