Terry Little

Experience

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  Department for Work and Pensions (DWP)

  Jun 1995 - Oct 2011

  Manager Development Trainer

  Design and facilitation of Manger Development events, both standard and bespoke. I worked with external organisations e.g. Relate to develop and quality control training events for a national government initiative. I am licensed to deliver events designed by external provider "Oxford Group". I worked with policy and other stakeholders to design national training material for a major government welfare reform.I also delivered soft skill events, managed and organised conferences and contracted with clients to design and deliver value added team build events. Show less

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  UK Ministry of Justice

  Oct 2003 - Nov 2011

  Operational L&D Manager

  Responsible for:Leading and developing a national training teams of 15 trainers through several periods of organisational change. I regularly implemented HR policies on recruitment and selection, appraisal and objective setting, sickness absence management / discipline and ensured trainer / self development. I also project managed the training strand and engaged and monitored external providers. During my time in this role I was able to:- Work with senior stakeholders to transform the operational training service into a standardised and cohesive body capable of successfully delivering three major projects in its first eighteen months.Design and introduce standard training packages, complemented by anational booking system and supporting training admin data baseCreate and develop several high performing teams through collaborative leadership against a backdrop of change and conflicting demands. Co author a national review of Operational training leading to a reform of the serviceSuccessfully project manage the training strand through several national legislative and IT changes.Raise standards and user acceptability of project products by unifying two teams to share expertise and talent.Work with senior stakeholders to provide effective external trainingChair a regular user group meeting to improve communication and productsDevelop a model to highlight training costs to the organisation Show less

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  HMCTS

  Dec 2011 - Mar 2014

  Lean Trainer

  Design, planning and facilitation of national Lean training interventions, embedding lean tools and techniques into the organisation of 10,000+staff. Delivery to groups of 10 -75. Skills and achievements include:-1) Effected a positive cultural acceptance of the Lean concept in both senior management and staff, demonstrated through evaluation, anecdotal comment and customer feedback by:-• Using paper and electronic questionnaire design and data analysis skills to assess needs and current organisational capability through national Learning Needs Analysis exercises.• Combining use of best practice with stakeholder networking and design skills to create successful, interactive national standard interventions, based on Adult Learning principles.• Authoring an evaluation strategy to Kirkpatrick industry standards, including creation of a supporting training costing model, to clearly measure average 70% increases in capability.• Employing negotiating and prioritising skills with Regional Leads to create realistic delivery plans with minimum business disruption, while maximising use of training resource.• Exhibiting planning, organising and project management skills to create successful specialist niche products through engagement with senior stakeholders. • Deploying facilitation skills to deliver positive, engaging events, while employing recognised objection handling skills in open and honest discussion to challenge negativity. • Practicing effective coaching and mentoring skills to embed 4 new and inexperienced trainers through individual training plans, observation and directive / elicititive feedback. Show less

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  Royal Borough of Kensington and Chelsea

  Jun 2016 - now

  Learning and Adoption Manager