Kristiana Popova

Experience

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  NORDSEE GmbH

  Apr 2010 - Aug 2014

  Shift Supervisor

  As a Direct Sales professional with experience in staff management and team work, customer service, and inventory management, I have a proven track record of driving sales growth and improving operational efficiency. In this role, I was responsible for managing staff, customer service, deliveries, and storage during my shift on site. I also handled invoicing and payments, supervised staff, and organized employee schedules. My expertise in ERP systems and R-keepers on site helped me manage stock effectively, and I was responsible for creating and following all types of reports, including inventory, delivery, waste, and sales. Show less

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  Starbucks Bulgaria

  Sept 2014 - Apr 2015

  Shift Supervisor

  Oversaw direct sales and staff management, ensuring great team work, towards optimal customer service, efficient deliveries, and effective storage during on-site shifts. Managed invoicing, payments, and staff scheduling. Utilized the ERP system in conjunction with R-keepers for stock management, generating and tracking various reports including inventory, delivery, waste, and sales.

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  Preface Recruitment Services

  May 2015 - May 2016

  Catering Barista

  Serving hot beverages in an international environment, Completing orders and payments via R-keeper system, Preparing tables for meetings, Customer service - communicating mainly with customers and members of Foster&Parners Ltd. - London.

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  Traffic Broadband Communications Ltd.

  May 2016 - May 2017

  Customer Support Representative

  Customer service: Signing contracts and extra documentations with customers, Utilization of payments and Invoices, Internet Protocol, Call Center Support, Office support and administration.

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  MarketsCube

  May 2017 - Sept 2018

  Sales Representative

  Customer oriented sales representative via phone (Call Center) - presenting worldwide customers with offers to benefit from the Financial market via Cryptocurrencies, Forex and CFDs, Working with Dialer and VoIP (Zoiper), CRM (Microsoft Dynamics 365), Google (Gmail/Drive/Sheets).

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  Acronis

  Mar 2019 - Aug 2019

  Channel Development Specialist

  ⦁ Drive inside sales of all Acronis cloud product by identifying, developing, and securing all relevant sales opportunities in MEA; ⦁ Responsible to sell Acronis cloud product and services to customers; ⦁ Develops sales opportunities by researching and identifying potential account; soliciting new accounts; building rapport, providing technical information and explanations; preparing quotations; ⦁ Closes new sales/accounts by answering telephone, email inquiries, verifying and entering information; ⦁ Actively solicit for all leads and direct sales opportunities, referring leads as appropriate, and updates all sales opportunities onto Salesforce⦁ Maintain and updates customer records using Salesforce; ⦁ Fill orders by transferring orders to fulfillment with our Acronis Distributors; ⦁ Daily engagement with Acronis distributors and follow up on purchase orders; ⦁ Work closely with distributor, Acronis Sales manager and Sales Engineers to ensure sales closure;⦁ Provide support as required to the Inside Sales Manager. Show less

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  AXSMarine

  Feb 2020 - Jan 2021

  Data Operator

  Tasks and responsibilities of the position:• Enter commercial and technical data related to cargo ships and maritime transport into information system• Follow established practices and standards for the input and presentation of data• Ensure accuracy of all information entered, identifies and corrects errors• Keep information confidential• Accomplishes department and organization mission by completing results as needed

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  Wiidii

  Jun 2021 - May 2022

  Customer Service Representative

  1. Assist and support clients from international companies in their everyday life through a Smart To Do application, aiming at delivering a 24/7 top quality personal assistance service.2. Complete user's requests through a dedicated back-office platform and proactively, and empathetically assist them according to the Wiidii's procedures and standards:- Handle, specify and understand the user's need- Make qualitative and customized suggestions according to the user's preferences- Complete user's requests, including the purchase order on his behalf3. Ensure incidental tasks dealing with user's requests and quality check4. Improve of Wiidii's technology dataset (content creation, modification, proofreading,...)5. Occasional participation to the Customer Service activities related tasks:- Writing dialogue scripts for product demo- Writing messages for the Application- Working on training modules and tools- Accompanying new employees on specific training modules,...- Participating to the recruitment of new Representatives Show less

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  Tek Experts

  Oct 2022 - now

  Escalations Relationship Manager / Microsoft

  Executive Customer Relations / ELP: - Microsoft Consumer Executive Escalations Management - Microsoft Commercial Executive Escalations Management- Microsoft Consumer Legal Escalations Management- Microsoft Commercial Legal Escalations Management- Microsoft Consumer Press Escalations Management- Microsoft Commercial Press Escalations Management