Darrin Crisp

Experience

• 

  AC McGrath Liverpool Holden

  Jan 2005 - Jan 2007

  Service Advisor

  Greeted customers and scheduled service appointments, while also handling the administrative aspects of customer service department. Interpreted and wrote service orders and descriptions of problems and repairs. Estimated the costs and time needed for repairs and ensured customers concerns and comments are clearly communicated and addressed. Translated customers’ repair problems into standard repair terminology, and explained maintenances to customers.

• 

  Custom Fleet

  Mar 2007 - Apr 2021

  Services Controller/Customer Service Representative

  Generated client interest in the company’s fleet services through answering incoming customer phone calls and taking appropriate action for each call.Authorised and processed orders for services and provided repairs’ invoices, while maintaining customer satisfaction ratings based on explicit criteria set forth by company. Utilised company policies to determine whether issues require immediate resolution or should be escalated to managerial input.Key achievements:Accomplished responding to approximately 100-140 calls related to clients’ fleet needs and queries daily.Processing 40 online order numbers per dayPaying Invoices that couldn't be paid automatically using Evolve Show less

• 

  Bunnings TTrade

  Apr 2021 - Nov 2021

  Customer Service Representative
• 

  ORIX Group

  Nov 2021 - now

  Service Controller