Dawn Hanson

Experience

• 

  Lombard

  Feb 1999 - Mar 2017

  Manage & grow a portfolio of customers banked & non banked. Proactively prospect new customers & seek referrals.Attend joint appointments with both Commercial & Business NW & RBS Bank managers & seek new customers from portfolio reviews & review of DD data. Working with the bank to create joined up solutions for the customers. Creating Credit lines for strong connections & leasing with the bank with regards to SOA. Ensuring Lombard are always 1st point of contact when purchasing new equipment & becoming a trusted business partner.Provide opportunities to the bank & introduce non banked connections with a view of switching banking facilities. Assist Non banked customers with there funding requirements & help strengthen bank relationships. Working closely with BDM's & other business partners I.e Mentor actively seeking Asset Finance opportunities. Lease with professionals (accountants, values & agricultural consultants) & seek new business opportunities.Be a Lombard presence at industry conferences, seminars, agricultural shows & cattle markets.Pipeline management, settlement & maturing agreement opportunities.Planning & organising my working week, customer, supplier & professional appointments, portfolio reviews, attending bank team meetings.Developing & growing business relationships with machinery suppliers, renewable energy companies, internal & external relationships.Ensuring I achieved high levels of customer satisfaction & achieve Right 1st time targets keeping complaints & customer dissatisfaction to a minimum.Ensuring high levels of credit stewardship attained, whilst understanding & managing different levels of risk & keeping default to a minimum. Managing customers requests to reschedule & transfer agreements. Working with both credit & Asset management team to achieve desired results for customers & LombardOperate within Lombards Policy's & Proceedures & being compliant with all aspects of KYC, AML. exceed all income, margin, insurance, fee targets Show less Managed a portfolio of both banked and non-banked connections.Actively working alongside 6 business managers at NatWest and 3 RBS business mangers, identifying new opportunities, developing strategy and maintaining customer relationships with Lombard in addition to the core bankingAssessing credit risk, preparing credit applications, KYC and Beneficial Ownership and general high levels of credit stewardshipAchieved and maintained a high level of customer satisfactionManaged my own portfolio and assigned territory to exceed income targetsManaged own dairy and working day Show less Team of 11 RM's. Telephone sales team receiving leads from NatWest, Internet and existing portfolio.Manage and grow my portfolio of customers and convert leads provided from the Internet and our business counterparts. Actively prospect my current portfolio and seek referrals from existing customers. Ensuring that I always exceeded customers and other business partners expectations, making sure that I followed up with customers and delivered promises, this was evident with the number of satisfactory customer surveys I received during my time in this role.I maximised business opportunities and income generated.when speaking to customers I ensured that I sought other business opportunities and ensured these were followed up. ensured margins, income and fees always exceeded acceptable levelsI strived to strengthen my relationships with my customers, suppliers, work colleagues and other businesses within our group. This was evident receiving repeat business from my customers. I always ensured that I dealt with customers concerns and queries in a timely manner preventing complaints being made to the group Show less I managed a team of 15 people. I was proactive in each individual's personal development, providing both positive and development feedback to them. I was active within team meetings, able to put my viewpoints across in a positive manner and helped to provide solutions to the running of the departmentI wrote and delivered the teams individual performance reviews together with dealing with return to work interviews. I also dealt with HR issues in a sensitive manner and dealt with disciplinary and action contracts for individuals when required. Within this role I regularly reviewed the teams work and provided feedback to assist with there development and ensure that we were compliant and efficient in dealing with the workloads. I was active in the development of the whole department due to my experience in this area providing training courses and one to one coaching. I was also instrumental in writing checklists and process maps for the team in order to assist them with working cases in a proactive and efficient manner.Within this role I also became involved in dealing with customer concerns and queries and ensured that these were dealt with to levels required by RBS Show less Began career at Lombard as an early default clerk, however was quickly promoted to an Insolvency Specialist. Involved in all aspects of managing default customers. I was authorised to deal with customer concessions and rescheduling of arrears to bring to conclusion where appropriate. It was my role to manage a portfolio of customers ensuring that I minimised Lombards provisions in a timely and professional manner. Ensuring that all assets were collected quickly and in a compliant manner. It was then my responsibility to contact guarantors and monitor dividend payments from Insolvency practitioners. My communication skills were developed liaising with external agents both representing Lombard and the customers. Show less

  • Senior Agricultural Manager / Midlands

    Apr 2014 - Mar 2017

  • Agricultural Relationship Manager / North East

    Jan 2013 - Apr 2014

  • Relationship Manger, Business & Commercial South Yorkshire

    Sept 2009 - Dec 2012

  • Relationship Manager

    Sept 2007 - Sept 2009

  • Team Leader

    Oct 2003 - Sept 2007

  • Insolvency Specialist

    Feb 1999 - Oct 2003
• 

  N/A

  Jan 2017 - Jan 2017

  Relationship Manager

  Currently on Garden Leave until 7th April 2017 following redundancy from Lombard

• 

  John Deere

  Apr 2017 - Mar 2020

  Area Sales Manager
• 

  DLL

  Mar 2020 - Jul 2022

  Account Manager
• 

  MAF Finance Group

  Jul 2022 - Oct 2022

  Relationship Director
• 

  BUSINESS FINANCE BROKERS LIMITED

  Dec 2022 - now

  Relationship Director
• 

  DMH Fitness

  Jun 2023 - now

  Qualified Level 3 Personal Trainer. Bespoke programmes to achieve your goals

  • Personal Fitness Trainer

    Dec 2022 - now

  • Level 3 personal Trainer / Certified Nutritionist and Licensed Menopause Expert (DMH Fitness)

    Jun 2023 - now
• 

  Everlast Gyms

  Nov 2023 - now

  Personal Trainer