Jasper Ong Bin Kai

Experience

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  Fuji Xerox

  Dec 2005 - Feb 2006

  System Tester

  •Testing the output of existing and upcoming models of Fuji Xerox Printers and Photocopiers

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  Changi General Hospital Pte Ltd

  Mar 2006 - Aug 2013

  E-Biz Specialist

  • Processed and fulfilled the orders made at the former MyPharmacy website.• Lead and implemented enhancement features for the website.

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  Singapore Chinese Chamber Insitute of Business

  Oct 2013 - Mar 2014

  Sales and Marketing Executive

  • Promoted IOB courses and revenue from certain courses exceeded intended target by 10%. • Planned, organized and conducted events, exhibitions and road shows.

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  Khoo Teck Puat Hospital

  Mar 2014 - Apr 2017

  Pharmacy Executive (Projects & Operations)

  • Lead and implemented projects for hospital-related IT Systems representing frontline users. • Gather requirements and facilitate between the stakeholders and vendors to ensure that the implemented systems meet the stakeholder's needs and are aligned with hospital strategic plans.• Point of Contact and testing for system enhancements to cater to new national healthcare schemes. (National Means Testing System, Pioneer Generation Subsidy,etc).• Gather and analyse relevant data to justify initiating in-house projects after feedback.• Conducted training sessions for end users after the launch of new healthcare-related schemes or in house system enhancement and assisted in any IT-related issues.• Total reduction in manhours from implemented projects added up to 120 hours per month. Show less

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  AMKFSC Community Services Ltd

  Apr 2017 - May 2018

  Senior Operations Executive

  • Lead and implemented expansion/renovation/upgrading/cyclical maintenance of new and existing centers. • Creation of SOPs and guidelines about IT policies, data protection and Procurement.• Evaluation of vendor quotations. Achieved cost savings of 5% to 10% for some quotations by streamlining the requirements after further review. • Managed the contracted IT Support Vendor to ensure that they deliver the expected level of IT services.

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  Parkway Laboratory Services Ltd.

  Dec 2018 - May 2023

  Assistant Manager - Performance Management and Operations

  • Work with both internal and external stakeholders to initiate, lead and implement projects to streamline and digitalize the operations of Parkway Laboratory Services. • Lead, coordinate and assist in the integration process of various key systems with all related stakeholders.• Close collaboration with the vendor support team to ensure operation efficiency and continuity. • Evaluation of change request quotations to achieve cost savings of 15% after careful reviews.• Escalation, tracking and resolution of issues brought forward by all relevant stakeholders.• Training staff and clients on existing and new system/features deployment during outreach.• Brief tenure in managing the client service, phlebotomist, and Despatcher staff at Parkway East Hospital Laboratory to ensure operation efficiency, adherence to procedures, achieving turnaround time as well as fostering and maintaining relationships with the specialist clinics as well as conflicts and complaints resolution. Show less

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  National Dental Centre Singapore

  Oct 2023 - Jun 2024

  Assistant Manager, Care Coordination Office

  • Digitized the right-siting process of patients and re-creating the master database for future. integration with any application in the public healthcare domain. • Point of contact for the community dental partners for escalation of any feedback and concerns.• Creating workflow diagrams to address the response to certain work scenarios. • Facilitating both live and digital events involving NDCS and the community partners.• Redesigning the NDCS Care Partnership Programme page. Show less

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  NTT DATA, Inc.

  Jul 2024 - now

  Managed Services Client Delivery Specialist