Thiago Silva

Experience

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  CEB (Energy Company of Brasília)

  Jan 2003 - Nov 2004

  Information Technology Technical Support

  ● IT technical support.● Supervised the IT department - consisted of providing customer and personnel assistance.

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  IOS Computer and Services

  Jan 2005 - May 2010

  Support network and telecommunications

  • Support network and TelecommunicationsINFRAERO´s Telecommunication System, Fiscal design of Infraero 3G telecommunications projects for companies Claro, TIM, VIVO and Oi. Participation as a technical consultant on all Wi-Fi projects. Technical maintenance of the physical and logic or logistics structure of Brasília International Airport.

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  AeC Consulting

  May 2010 - Oct 2012

  Project Leader - Transmission at Claro

  Project Manager at Claro (2nd largest telecom operator in Brazil - America Móvil Group)● Reduced leased line contracts by $ 650,000.00 leased line contracts.● Migrated 89% of the network from TDM to IP (3G and 2G).● Oversaw the installation of several backhaul networks based on metro Ethernet - IPRAN (SAR-M, SAR-8, SAR18, SR-7, SRC-12).● MUX and IPMUX Alcatel.● syncE and IEEE 1588v2 equipment.● LTE Network (Fiber, routers, Synchronization network).● Systematized leased line request, control, monitoring, validation, and acceptance in 3G and 2G projects. Show less

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  Embassy of Brazil in Washington DC

  Oct 2014 - Jul 2017

  IT

  IT and Telecommunications Specialist.● Provide Technical Support of Network, VOIP, Servers, and Computers.● Troubleshoot and address server issues.● Perform preventative maintenance.● Replace outdated and malfunctioning hardware to improve performance.

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  VIAVI Solutions

  Jul 2017 - now

  Customer Service Representative – Brazil, Latin America, Portugal, and Spain.● Supporting clients with questions related to equipment problems, shipment, billing, and following-up until issues are resolved.● 24 hours SLA response/action on all requests, inquires, or e-mails.● Build a sustainable relationship with customers to ensure the resolution of their problems.● Work with Sales, Finance, Accounting, and Order Ops teams to provide a better solution to customers (repair or new equipment) accordingly to all countries’ financial systems and customs laws. Show less

  • Bilingual Technical Support Engineer

    Jan 2020 - now

  • Bilingual Customer Service Representative

    Jul 2017 - Jan 2020