ABDUL RAZAK KATTAN

Experience

• 

  Mohammed M. Y. Zaila Trading Establishment

  Jan 2003 - Sept 2006

  Sales Supervisor for Textiles & Decorations

  • Assisting the sales manager in following up the sales.• Review the sales coordinators to do their best.• Preparing all pertinent documents for the projects available.• Setting plans for the sales team to achieve the target required for them.

• 

  Chalhoub Group

  Oct 2006 - Mar 2012

  Senior Sales Executive for Valuable Gifts, Accessories & Jewelries

  • Enhancing the quality of customer service spanning all brands.• Making the required, necessary reports & plans.• Distribute the target according to potentiality.• Take care of all procedures of maintenance, overall administrative & supervising of all the activities.• Member of department quality assurance committee.• Training staff.Managing the following Luxury Brands:CACHARELCERRUTIDORMEUILGUY LAROCHEKENZOLAMYLANVINNINA RICCIPAUL SMITHS.T. DUPONTTATEOSSIANWATERMAN Show less

• 

  Van Cleef & Arpels

  Mar 2012 - Jan 2017

  • Responsible and focused in achieving store level KPI’s that thrive on the challenge of achieving excellent results through developing a balanced and experienced sales team.• Demonstrated a sphere of expertise also spanning into training and developing an effective team to deliver business success.• Consistent improvement of the department as well as the sales target of the staff from the beginning to end.

  • Assistant Boutique Manager & Watches Ambassador - Platinum Sands Company - Ali Bin Ali Group

    Dec 2015 - Jan 2017

  • Sales Supervisor

    Mar 2012 - Dec 2015
• 

  CHANEL

  Jan 2017 - Jan 2018

  Deputy Showroom Manager - Watches & Jewelry - Platinum Sands Company - Ali Bin Ali Group

  • Trains store staff by reviewing and revising orientation to products and sales training materials; delivering training sessions; reviewing staff job results and learning needs with retail store manager; developing and implementing new product training.• Evaluates competition by visiting competing stores; gathering information such as style, quality, and prices of competitive merchandise then analyze the information then report it to the management.• Promotes sales by demonstrating merchandise and products to customers and attracts them by originating display ideas, providing information, answering questions & anticipating customer demand.• Prepares sales and customer relations reports by analyzing and categorizing sales information, identifying, investigating customer complaints, services suggestions, maintains quality service by establishing and enforcing organization standards.• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications.• Contributes to team effort by accomplishing related results as needed. Show less

• 

  ALI BIN ALI

  Jan 2018 - Mar 2019

  Store Operations Manager - Watches & Jewelry Brands - Platinum Sands Company - Ali Bin Ali Group

  • Develop business strategies to raise our customers’ pool, expand store traffic and optimize profitability.• Meet sales goals by delivering training sessions, motivating, mentoring and providing feedback to sales staff.• Ensure high levels of customer’s satisfaction through excellent services.• Complete store administration and ensure compliance with policies and procedures.• Maintain outstanding store condition and visual merchandising standards.• Report on buying trends, customer needs, profits etc.• Propose innovative ideas to increase market share.• Conduct personnel performance appraisals to assess training needs and build career paths.• Deal with all issues that arise from staff or customers (complaints, grievances etc.)• Be a shining example of well behavior and high performance and Additional Assistant store manager duties as needed.Managing the following Luxury Brands:JEWELRY BRANDS:AARON BASHAAS29GARRARDGORGOGLIONE SRL HULCHI BELLUNILEO PIZZOMESSIKAMIKIMOTORCMREPOSISTENZHORNVERDIWATCHES BRANDS:ARNOLD & SONAZZAROBAUME & MERCIERBERTOLUCCIGRAHAM HERMESHYTKERN LINDE WERDELIN MONTRE DEWITT ROGER DUBUISROMAIN JEROMERSWSNIPERURWERKJEWELRY & WATCHES BRANDS:DAVID MORRISRALPH LAURENSCHREINERLUXURY HOME ACCESSORIES:REUGE - LUXURY MUSIC BOXESPROLOUGE - LUXURY ANTIQUESMEN'S JEWELRY BRANDS:CARAN D’ACHEDUNHILLEMIL KRAUSSHAMBALA Show less

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  Confidential

  Apr 2019 - now

  Perfumes, Essential Oils, Oud and Oud Oils, Incense, Corporate Gifts, and Production for New Brands• Strategic Leadership & Vision: Spearheaded initiatives driving a significant 25% increase in revenue within the first year.• Financial Management & Team Mentorship: Implemented practices resulting in a notable 15% reduction in operational expenses, while fostering a high-performing team culture, leading to a remarkable 20% improvement in productivity and employee satisfaction.• Operations Oversight & Compliance: Ensured seamless operations and compliance with regulatory standards, maintaining high operational excellence.• Innovation & Accountability: Championed a culture conducive to achieving organizational goals and objectives through innovation and accountability.• Board Leadership & Policy Development: Provided effective leadership to the Board of Directors, guiding policy development and strategic decision-making processes. Show less

  • Executive Director

    Sept 2021 - now

  • Operations Manager

    Apr 2019 - Sept 2021