Daniela Santos-Ortiz

Experience

• 

  Zaza Cuban Comfort Food Inc.

  Feb 2020 - now

  Customer Service Specialist

  •Resolve issues with empathy and care, document customer pain points to share with internal teams, and managers to foster relationships and enhance brand credibility. •Maintain customer satisfaction by making an extra effort to locate any items the customer couldn't find, notifying management, while reducing rain-related checks and increasing popular inventory. •Build loyalty with great effort to each client that consumes and uses the services, showing transparency and consistency in the service process. taking into account that the first impressions of a restaurant come from customer service. Show less