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Tyler Foster

Tyler Foster

Customer Service Representative/ Front End Staff Supervisor

Followers of Tyler Foster3000 followers
location of Tyler FosterMandeville, Manchester, Jamaica

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  • Timeline

  • About me

    Aspiring Project Manager |Social Media Expert | Digital Marketing Specialist | Martial Arts Enthusiast | Fitness Buff | Videographer |Photographer |Editor

  • Education

    • Stony Hill Heart Acadamy

      -
      Computer Systems Networking and Telecommunications

      Computer Networking

    • Google Creative Campus

      2021 -
      Marketing Digital Marketing

      Learn the fundamentals of digital marketing to help your business or career.

    • HEART College of Innovation and Technology

      2020 - 2020
      COMPUTER AND INFORMATION SCIENCES AND SUPPORT SERVICES

    • LinkedIn, Udemy and other online cources

      2021 - 2031
      Digital Marketing N/A

      Activities and Societies: Martial Arts Clubs and Summer Youth Outreach Program I am ever evolving and learning through adventuring in various courses on multiple platforms such as LinkedIn

    • Halls of Learning (UBISOFT Game Creators' Odyssey Program)

      2022 - 2022
      Certificate Video Game Designing Pass

      Activities and Societies: Complete the course levels and activities for Act 1 & Act 2 Design of a video game along the theme of education, agriculture, or community to be completed by June 2022 for Seprod Foundation to use to engage other young people Exhibition of the final project on Seprod Foundation website and social media Act as a mentor or big brother or big sister to another student interested in video game design The course illustrates the secrets behind game design and development.The Ubisoft team of experts has unraveled a journey that teaches the philosophy behind some of themost popular video games to date, from various game developers in the industry.The Game Creators’ Odyssey program offers a deep look into the video game industry. It is a very theoretical and practical approach to game design which you will discover the keys to understanding the creation of engaging games.

    • Northern Caribbean University

      2020 - 2021
      Associate of Science - AS Business Administration and Management, General GPA 3.66

      I practice various skills in the field of Business Administration, such as marketing development and planning, fundamentals of entrepreneurship, and financial analytical skills.■ Business Proposal■ Networking ■ Analytical ■ Supervisory ■ Business Presentations ■ Technical Writing ■ Sales ■ Customer Service■ Leadership ■ Team BuildingBusiness proffessional skills ranging from business model canvas planning, network building, business… Show more I practice various skills in the field of Business Administration, such as marketing development and planning, fundamentals of entrepreneurship, and financial analytical skills.■ Business Proposal■ Networking ■ Analytical ■ Supervisory ■ Business Presentations ■ Technical Writing ■ Sales ■ Customer Service■ Leadership ■ Team BuildingBusiness proffessional skills ranging from business model canvas planning, network building, business communication, ecommerce website design and implementation just to name a few. Show less

    • HubSpot Academy

      2022 - 2022
      Certificate BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES Pass

      HubSpot Academy is the worldwide leader in free online training for inbound marketing, sales, and customer service professionals. They specialize in comprehensive certifications, singular topic courses, and bite-sized lessons for professionals looking to grow learners' careers and businesses.

    • Northern Caribbean University

      2014 - 2019
      Bachelors of Science - BA, Computer Information Systems IT Project Management GPA 3.62

      Activities and Societies: ■Junior President of the Computer Hardware Information Processing Specialist (CHIPS), Fall 2015 ■Team member of NCU’s student recruitment drives, Spring 2015 ■ Volunteer instructor of the Social Intervention Program (SIP) at the Manchester Parish Library children summer program, August 2018 ■ Chaplain of Computer Hardware Information Processing Specialist (CHIPS), September 2018- June 2019 ■ Served as Public Relations Officer for the centennial Graduating Class Executive Committee of 2019 I practice various skills in the field of Computer Information Science, such as IT Project Management ■ Software Testing ■ Networking ■ Analytical ■ Supervisory ■ Business Presentations ■ IT Manual/Technical Writing ■ Sales ■ Customer Service■ Leadership ■ Team BuildingIT professional with skills ranging from computer repairs, network implementation, website design, and implementation just to name a few.

    • The Interaction Design Foundation

      2022 -
      Certification UX Design Distinction

      The Interaction Design Foundation (IxDF) is the world's largest online UX design school. The institution was founded in 2002 and has over 120,000 graduates. It is the market leader in online design education because the world’s leading experts create its content and because they specialize in design. the program's courses cover the entire spectrum of UX design from beginner to advanced.

  • Experience

    • Progressive Grocers of Jamaica Limited Shoppers Fair

      Feb 2008 - Sept 2011
      Customer Service Representative/ Front End Staff Supervisor

      >Ensure excellent customer service>Provide leadership and maintain harmonious staff relations>Ensure that all areas of the store including work area is immaculately clean and sanitary at all times.>Execute company polices>Supervising the serving of customers>Respond to customer’s queries and complaints to ensure that they are satisfactorily dealt with, referring to Head Cashier or Store Manager.>Supervise the packaging of customer’s merchandise.>Write up customer discount sheets.>Maintain smooth operations at check-out points>Monitor the customer service area, baggers and cashiers.>Processing credit and debit card transactions.>To ensure that baggers and cashiers arrive at work and return from break on time.>To ensure that baggers and cashiers are properly attired, well-groomed and that their personal appearance meet company’s standards and report any variance to the Store Manager.>To minimize company loss due to pilferage, or bad cheques.>To assist in stocktaking exercise.>Identify suspicious situations and take actions before they result in major losses to the company.>To answer the telephone within three (3) rings using the appropriate telephone etiquette. Show less

    • Columbus Communications Jamaica Ltd. (Flow)

      May 2012 - Oct 2017
      Sales Representative

      The introduction of products and services to potential buyer and assist in technical quarries regarding various products.

    • Unicommer Jamaica Limited (Courts)

      Aug 2016 - Dec 2016
      Collections Agent

      My duties at the Unicomer centralized calling unit is to facilitate deals with huge volumes of credit accounts. Calling a delinquent customer to request payment in a timely manner is a necessary part of the collections process. My main role was to facilitate the collections process by initiating telephone contact with delinquent customers to collect instalments that are in arrears at a set time and an agreed amount.Other duties includes:>Accessing customer’s status information and build a report before initiating the call.>Establish a payment plan and due date.>Document each customer interaction on the system database Show less

    • Wisynco Group Ltd

      Oct 2017 - now
      Brand Ambassador

    • Freelance

      Aug 2020 - now
      Freelance Web Developer | Project Manager | Social Media Expert

      Web Developer Skills and QualificationsHTML, HTML5, CSS, CSS3, E-Commerce, Teamwork, Verbal Communication, cross-browser compatibility, Web User Interface Design (UI), Security Principles, Multimedia Content Development, API's

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Tyler Foster
      Member of 2nd Place Team, in the tertiary division, for the Pets Eating Timing System (P.E.T.S.) Software Scientific Research Council (SRC) Jul 2019 Pets Eating Timing System (P.E.T.S.) Team Lead and Database Developer This system permits the user to monitor and feed their pets remotely.  Reduced expenditure by 25% from $80,000 to $60,000. Differentiated P.E.T.S from competitors by gaining buy-in for suggestion to incorporate Wi-Fi functionality. In addition, entered team in SRC Competition in which they gained 2nd place. Maintained team cohesion and productivity, by engaging with team members to harmonize… Show more Pets Eating Timing System (P.E.T.S.) Team Lead and Database Developer This system permits the user to monitor and feed their pets remotely.  Reduced expenditure by 25% from $80,000 to $60,000. Differentiated P.E.T.S from competitors by gaining buy-in for suggestion to incorporate Wi-Fi functionality. In addition, entered team in SRC Competition in which they gained 2nd place. Maintained team cohesion and productivity, by engaging with team members to harmonize schedules; coaching members in working through disagreements and celebrating milestones to refocus team on project goals. Ensured timely delivery of shipped project components, by implementing project management strategies to mitigate international shipping delays. Managed project closure activities including completion of the user manual, and the presentation of the prototype with its functionalities to various persons of interest.  Technologies used: Raspberry Pi Micro, Computer, Python, MySQL database. Show less