Ricky Mandagi

Experience

• 

  PT. Prodia Widyahusada, Tbk.

  Aug 2010 - Jun 2011

  Customer Service

  In this role, we must deliver services directly to our customer. We must listen, give responses, educate, submit the customer data accurately, do the transaction, and give what the customer needed. Educating them and giving an alternative solution for them is the additional value we can create and make our customer satisfied with our services. In the end, we give our report to the supervisor.

• 

  PT. Prodia Widyahusada Tbk.

  Jul 2011 - now

  Making strategies and implementing it all to each of the departements in order to achieves our goals. The role of this position is about how to keep the growth sustain year by year, keep the team synergize, and grow the market. As a supervisor for front office, I have the responsibilities to make sure all the customers satisfied with the services we delivered. Helping the subordinates to maintain their skill in everyway such as communication, strategies in order to achive our goals, handling complains, synergize with other department and meeting with the team to listen to each other ideas in order to maintain our service is a basic-that keep the team perform better day by day.

  • Branch Manager

    Jun 2012 - now

  • Supervisor

    Jul 2011 - Jun 2012