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Deanna R.

Deanna R.

Customer Service, Proposal Coordination

Followers of Deanna R.382 followers
location of Deanna R.Medina, Ohio, United States

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  • Timeline

  • About me

    Scrum Master at Quadax, Inc. | Roadblock remover

  • Education

    • Cuyahoga Community College

      -
      Associate of Science (A.S.) Health Information Management Technology

      Activities and Societies: HIMT Club

    • Capella University

      -
      Bachelor of Science - BS Business Adminstration - Project Management

  • Experience

    • Emerald Health Network

      Jan 1995 - Jan 1997
      Customer Service, Proposal Coordination

      Troubleshooting member issues, claims processing, provider relations. Promoted to Proposal Coordinator; managed RFP program. Liaised with various departments to ensure on-time proposal delivery.

    • HQ Business Centers

      Jan 1997 - Jan 1998
      Office Support Specialist

      Administrative and communications support for on-site and virtual clients.

    • NAS Recruitment Communications

      Aug 1998 - Jan 2004
      Level II Help Desk Technician

      Provide technical support for internal and external customers. Develop, implement, and manage data backup management project for 40+ offices throughout the United States and Canada. Liaise with Network Engineering for issue resolution. Formulate and organize 100+ white papers related to hardware and software issue resolution and testing for NAS' proprietary order software, NATE.

    • Altegra Health

      Aug 2016 - Nov 2016
      Risk Adjustment Coder

      Successfully utilize applicable HCC coding strategies.Validate codes to ensure completeness and coding accuracy of all CMS submissions while successfully maintaining productivity and accuracy requirements.

    • Quadax, Inc.

      Dec 2016 - now

      Scrum master for RCO and Big Data teams Portfolio management for projects within Operations. Program manager for Business Intelligence productivity dashboards (hybrid Predictive/Agile). Senior PM over process improvement initiatives within Operations. PM for large-scale work transition planning for Global operations. Program manager for Manager-In-Training DMAIC projects. Developed and led trainings on time management, productivity improvement, technical writing, and SOP development for Production management staff. Plan, execute, and control projects in Production Operations while maintaining high quality, minimizing operational disruption, and sustaining cost-effectiveness. Coordinate with domestic staff and Global partners in India, Colombia, and the Philippines. Promoted to Level II Technical Writer. Software and API documentation for BPO and SaaS clients, as well as internal users. Release management of documentation issues for multiple monthly software and API releases. Project management on monthly release notes and documentation updates for PAS product manuals. I work with an excellent team to write, update, and edit technical documentation for our healthcare revenue cycle optimization and reimbursement support solutions. Documentation of APIs for internal and external clients. Experience with BPO and SaaS. Development of use cases for process improvement. Discovery and coordination with subject matter experts for development of content for corporate blog.

      • Scrum Master II

        Jan 2025 - now

      • Senior Project Manager

        Sept 2023 - Feb 2025

      • Project Manager, Production Operations

        Jun 2020 - Sept 2023

      • Technical Documentation Specialist II

        Aug 2019 - Jun 2020

      • Technical Documentation Specialist

        Dec 2016 - Aug 2019

  • Licenses & Certifications

  • Honors & Awards

    • Awarded to Deanna R.
      AHIMA Foundation Merit Scholarship Recipient AHIMA Foundation Nov 2015 Recipient of $1000 AHIMA Foundation Scholarship.The AHIMA Foundation annually offers merit scholarships to currently enrolled outstanding undergraduates in HIM and health information technology (HIT) as well as those professionals pursuing master's or doctoral degrees in areas related to health information.
    • Awarded to Deanna R.
      Kruse Memorial Scholarship Recipient Cleveland Clinic Foundation Aug 2015 Recipient of $5000 Kruse Memorial Scholarship.The Kruse Memorial Scholarship was established by Alice Kruse in memory of her husband, Robert D. Kruse, DPE, Director of Cleveland Clinic’s School of Physical Therapy from 1956 to 1962. Dr. Kruse, who was legally blind, was an enthusiastic supporter of students, encouraging them to go as far as possible in their education. I was honored to have been chosen, and take seriously the request in the notification letter to seek out and… Show more Recipient of $5000 Kruse Memorial Scholarship.The Kruse Memorial Scholarship was established by Alice Kruse in memory of her husband, Robert D. Kruse, DPE, Director of Cleveland Clinic’s School of Physical Therapy from 1956 to 1962. Dr. Kruse, who was legally blind, was an enthusiastic supporter of students, encouraging them to go as far as possible in their education. I was honored to have been chosen, and take seriously the request in the notification letter to seek out and mentor others so that they may also achieve success. Show less
    • Awarded to Deanna R.
      AHIMA Student Advisory Council Member AHIMA Apr 2015 One of five students selected from a nationwide application process to represent HIMT student interests for the American Health Information Management Association (AHIMA) for the 2015-2016 academic year.Providing input and feedback for projects designed for AHIMA student membersDeveloping the program for Student Academy at AHIMA’s annual conventionParticipating in conference calls and an in-person meeting at AHIMA’s annual conventionWriting, editing, and creating other… Show more One of five students selected from a nationwide application process to represent HIMT student interests for the American Health Information Management Association (AHIMA) for the 2015-2016 academic year.Providing input and feedback for projects designed for AHIMA student membersDeveloping the program for Student Academy at AHIMA’s annual conventionParticipating in conference calls and an in-person meeting at AHIMA’s annual conventionWriting, editing, and creating other content for AHIMA publications and the Future HIM Leader Engage CommunityFostering the future model and agenda of the student advisory councilParticipating in Student Honor Society Taskforce2016 AHIMA Hill Day advocacy efforts for single patient identifier, telemedicine in Washington, D.C. Show less
    • Awarded to Deanna R.
      Dean's List Cuyahoga Community College Apr 2015 Dean's List for four consecutive semesters.
    • Awarded to Deanna R.
      Choose Ohio First Scholarship Ohio Board of Regents Feb 2015 Recipient of $2000 Choose Ohio First scholarship for pursuit of a STEMM degree.

  • Volunteer Experience

    • Newsletter Editor

      Issued by Medina County Beekeepers Association on Feb 2022
      Medina County Beekeepers AssociationAssociated with Deanna R.

    • Newsletter Committee Member

      Issued by OHIO HEALTH INFORMATION MANAGEMENT ASSOCIATION, INCORPORATED on Jun 2016
      OHIO HEALTH INFORMATION MANAGEMENT ASSOCIATION, INCORPORATEDAssociated with Deanna R.

    • Student Advisory Council Member, 2015-2016

      Issued by AHIMA on May 2015
      AHIMAAssociated with Deanna R.

    • Secretary

      Issued by Cuyahoga Community College HIMT Club on Oct 2014
      Cuyahoga Community College HIMT ClubAssociated with Deanna R.

    • Board Member -- Treasurer

      Issued by Parkview Playschool, Inc. on May 2007
      Parkview Playschool, Inc.Associated with Deanna R.

    • Administrative Volunteer

      Issued by Lakewood D.A.R.E. Program on Sept 2000
      Lakewood D.A.R.E. ProgramAssociated with Deanna R.