Steven Zeng

Experience

• 

  Kumon North America, Inc.

  May 2021 - Feb 2022

  Academic Tutor

  -Developed and implemented individualized educational plans forstudents in reading and math, fostering critical thinking andanalytical skills-Cultivated strong interpersonal skills through regularconsultations with students and parents, ensuring a collaborativeapproach to education-Demonstrated exceptional patience and adaptability in managingdiverse learning needs and age groups, creating

• 

  Burlington Stores, Inc.

  May 2022 - Sept 2022

  Retail Sales Associate

  -Delivered high-quality customer service in a fast-paced retailsetting, leveraging strong organizational and multitasking skills tomeet diverse customer needs-Gained versatile operational experience by cross-training in variousroles, highlighting flexibility and quick learning ability-Applied analytical skills in loss prevention initiatives, contributingto the identification and mitigation of potential security risks-Enhanced teamwork and problem-solving capabilities bycollaborating with colleagues to optimize store operations andcustomer satisfaction Show less

• 

  Global Science & Technology, Inc

  May 2024 - Aug 2024

  QA Engineer Intern

  -Performed automated testing on the NASA NSPIRES system (Solicitation and Proposal Integrated Review and Evaluation System)-Wrote and maintained 50+ Python scripts utilizing Selenium WebDriver to perform functional testing-Implemented CI/CD methodologies by leveraging Jenkins for automated test suite deployment and Git for collaboration-Documented bugs and reported them through Jira tickets-Utilized SQL to manage test data in respective Oracle databases

• 

  William & Mary Information Technology

  Oct 2024 - now

  IT Support Technician

  -Provide technical support to students, faculty, and staff via phone, chat, email, and in-person consultations-Troubleshoot software, network, and password issues on desktops, laptops, and mobile devices-Maintain and update records of issues using Cherwell ticketing system to ensure timely resolutions-Collaborate with senior IT staff on more complex technical problems and escalate when necessary-Foster positive relationships with clients by providing prompt and effective solutions to IT concerns Show less