Sonja B.

Experience

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  ICG Netcom

  Mar 1997 - Feb 1999

  Credit & Collections, Customer Services Rep, Lead Customer Services Rep.

  Processed and Maintained new and existing customer accounts, attached web sites, and registered domain names.Responsible for transferring and modifying domains through Internic for Hosting Customers.Processed orders for personal accounts, business accounts and cable modems services.Interacted with customer to resolve issues and bring delinquent accounts to current standing in a timely manner.Interacted with customers to define payment arrangements on delinquent accounts and answer billing inquires.Processed daily and weekly reports for Credit and Collection team and manager. Applied and Processed customer payments, adjustments, and cancellations to customer accounts.Assigned to special projects dealing with bankruptcies, researching missing funds and locating customers who landed up in our missing in action file. Cut research time in half: creating a spreadsheet template for daily customer contact.Coordinated resources across multiple departments resolve complex issues for customers.Mentor new trainees. Performed quality monitoring, call queue and schedule management in the services center.As Senior Representative: responsible for handling unresolved issues and escalated calls. Show less

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  ISP Channel

  Mar 1999 - Nov 1999

  Sales, Customer Services, and Collections Rep.

  Created and Maintained customer accounts, attached web sites, and registered domain names.Responsible for transferring and modifying domains through Internic for Hosting Customers.Processed orders for business accounts and Cable Modems Services.Worked with Installers and Sales support to schedule installations.Pursed sales leads via phone and email.Interacted with customer to resolve issues and bring delinquent accounts to current standing in a timely manner

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  Fujitsu

  Jul 2000 - Feb 2002

  Sales Coordinator

  Using SAP processed purchase orders, RMA’s, sample orders, changed orders and cancellations daily. Ran Daily reports from SAP and Avenue.Responsible for updating information for new and existing customer in SAP; issued new customer account to appropriate departments for processing.Generated for Sales Managers, quotes, VPA’s, special agreements within individuals’ contracts and special pricing request for customers.General back up for Sales Analyst: cleaning up old archived information in the Avenue database, and reviewed and beta tested our new process forWorked side by side with Operations and Marketing requesting lead-time, price, delivery, availability, expediting of orders and other issues via fax, email, and phone. Show less

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  Aluma Systems

  Mar 2002 - Dec 2003

  Customer Service Representative

  Experience within the fields of Commercial, Industrial, and Residential. Familiar with numerous styles of billing such as progress billing, T&M billing, third party billing, direct rental, change orders and direct sales, Familiar with specific requirement set forth by the client, general contractor, and owner. For example, Insurance certificate, lien waivers, progress billing, SES, SOV, Web portals entry, Purchase orders, contracts, and proposals. Accounts receivable and credit/collections; apply payments cash and reconcile customer accounts. Daily calls to clients to handled discrepancies or requests from customers to release payments. Process credit checks, manage line of credit, and follow-up on references for new clients. Processed all certificates required for new projects: Business license, height permit, and resale certificate, and insurance certificate through broker; familiar with the various styles and requirements of the clients; such as endorsements, additional Insured, waiver of subrogation, standard requirements of insurance certificates and OCIP insurances. Performing internal job site close-out’s (damages, shortages and conversion to sale) and ensuring accuracy of all billing, processing credit memos. Work with Operations on equipment internal transfers, job returns, and shipments. Show less

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  Evergreen Valley College

  Oct 2003 - Dec 2003

  Administrative Assistant (Student Worker)

  Answer PhonesFiling student files and other documentsMedical Records request and follow upsSchedule appointmentsCreate flyers for student activitiesMaintain records of accurate student documentation

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  Wiltz Automotive Restoration

  Mar 2004 - May 2004

  Manager Assistant

  Create invoicesTurning in BillingQuality inspection on vehiclesCreate job list for potential jobs

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  Evergreen Valley College

  Sept 2004 - Apr 2005

  Administrative Assistant (Student Worker)

  Answer phones, filing, faxing and schedule appointments, assist studentsMaintain records of accurate student documentation that are transferring to UC, CSU, and Private Schools.Create flyers for student activities Create flyers for student job postings, and available volunteer work.Job Search, Career Center posted available jobs on career board, and in binders.Assist Manager on special projects (create spreadsheets for transferring students, recruitment/recruiter for job fair) Show less

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  Ultimate Staffing

  Dec 2005 - Feb 2006

  Temporary Employee (Investigator)

  Handled all international back ground check for all clients (Researched the internet for Universities and Companies locating their profiles for contact information to verify candidates previous employment and degrees)Assist Domestic Investigators with back ground checks and miscellaneous work for Office Manager (log proposals, file, coping, answer phone, faxing, backing up for – Office work)Created spreadsheets to monitor, manage and analyzing all international workload and process.Managing International calls from home due to the time difference. Show less

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  ThyssenKrupp Safway

  Jul 2006 - Feb 2008

  Office Manager

  Worked daily with the Billing Administrator, Payroll Administrator, Operations Manager, Sales Team, Field Representative, Customers, Division Manager, and Corporate Teams to maintain daily task for process of start-up and ongoing projects, and close out packets. Process request for Business License for cities, counties, and states, Submittal of Height Permit, and Resale Certificates.Experience within the field of Commercial, Industrial, and Residential. Expert in numerous styles of billing such as Progress billing, T&M billing, Third Party Billing, Direct Rental, Change Orders, Credits and Sales. Familiar with specific requirement set forth by the Client, General Contractor, and Owner. For example, Insurance certificate, waivers, MBE, Bonds, Progress Billing, SES, SOV, etc.Posted Cash and Reconcile Customer Accounts. Accounts Receivable daily calls, handle discrepancies or requests from customers with a result of customers releasing payments.Handled and process insurance certificates through broker, familiar with the various styles and requirements of the clients; such as endorsements, additional Insured, waiver of subrogation, standard requirements of Insurance Certificates and OCIP insurances.Experienced and familiar with processing: Union and Nonunion Payroll, Certified Payroll (process and required documents), reported union employee worked hours and benefits, and OCIP hours to Insurance brokers.Assisted the IT department to reconcile AR posting errors, billing errors, and inventory system discrepancies; in addition to dealing with internal computer problems and data base issues. Show less

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  United Anco Services

  Feb 2008 - Nov 2010

  Office Manager

  Supported and worked side by side with Division manager, Operations manager, Sales team, Field representative, customers (in office and out in the field), and our Corporate teams to process all necessary documents from set up, manage projects to close out packets. Worked directly with President, Division Manager, Credit and Collection manager, and Director of Business Development on special projects. Supported upper management virtually.Directly responsible for set-up's of budgets, monthly SOV, phases, job costing, receivables, payable, proposals, expense reports, and billing administrator, payroll administrator, customer services, and all office functions.Experience within the fields of Commercial, Industrial, and Residential. Expert in numerous styles of billing such as progress billing, T&M billing, third party billing, direct rental, change order's and direct sales. Handled different requirements directed by the customer or general contractor, such as conditional and unconditional waivers, MBE documents, progress billing, SOV, web portals entry, SES, purchase orders, contracts, and proposals.Accounts Receivable and Credit/Collections: Reconcile client’s receivables and manage accounts. Daily calls to clients to handled discrepancies or requests from customers to release payments. Process credit checks, manage line of credit for new clients.Process insurance certificates through broker, familiar with the various styles and requirements of the clients; such as endorsements, additional insured, waiver of subrogation, standard requirements of insurance certificates and OCIP insurances.Process Union and NonUnion payroll, Certified payroll, report union employee worked hours and benefits, and OCIP hours to Insurance brokers. Maintain employee files, process background checks, work authorization verification, and new hire packets. Familiar with the work preservation program.Managed and process data entry conversions.Back log reconciliation. Show less

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  Direct Sales

  Dec 2010 - Sept 2018

  Direct Sales Representative

  Contacting leads and setting up appointments to present company products. Completing order forms and submitting them for processing. Attending trade shows and other industry-related events. Preparing sales proposals for potential buyers.Demonstrating product features to customers. Mentor new hires

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  Green Sequoia Construction Group

  Sept 2018 - Mar 2020

  Office Manager/Administrator

  Administrator support for Owner, CEO, and Project Managers. Project Assistant. Administration duties, Accounts Payable, Accounts Receivable, Billing, Account Management, Scheduler, Reconciliation, and special projects.

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  Unitek College

  Nov 2018 - Jun 2020

  Clinical Experience as Student

  01/2020 – 03/2020 Marine Post-Acute, San Rafael10/2019 – 01/2020 Smith Ranch, San Rafael, Real Options, Union City, West Oakland Health Center, Oakland08/2019 – 10/2019 Bayberry Skilled Nursing, Concord06/2019 – 07/2019 Willow Pass Health Center, Concord04/2019 – 06/019 Greenfield Care Center, Fairfield03/2019 – 04/2019 Pleasanton Nursing, Pleasanton11/2018 – 01/2019 St. John Kronstadt, Castro Valley

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  Registry Nurse

  Aug 2020 - now

  License Vocational Nurse (Per Diem/On-Call)

  Responsible for the delivery and coordination of quality patient care in compliance with physician orders. Administer prescribed medication and reorder from the pharmacy. Perform Medical Treatments and wound care as ordered. Document all activities, assessments, actions, responses, care provided and response to care. Identify and report changes in condition to the supervisor, physician, and responsible party/family. Collaborates with physicians and other team members to develop an individualized plan of care that reflects clinical findings, planning, implementation, and evaluation of the outcomes of collaboration. Admission and discharge of residents. (including but not limited to patient assessment during intakes such as vital signs, history, and skin assessment)Specimen collection, vaccine injection, and continuous observation provide needs and report changes in condition to the supervisor, physician, and family as appropriate. Appropriate nursing action is based on assessment and achieves expected outcomes. Recognize changes in patient needs and responses requiring intervention while implementing care to prevent or reduce risk. Provide care utilizing infection control measures that protect the self, co-workers, and the patient according to OSHA standards. Educate the patient and family regarding the disease process, self-care techniques, prevention strategies, and meeting the patient’s nursing needs. Supervise the day-to-day nursing activities performed by nursing assistants. Train new hires and provide mentorship Show less

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  ProHealth Home Care Inc

  Mar 2023 - Jun 2023

  License Vocational Nurse (Home Health)

  Coordinate home health services, appropriately reporting the identified needs for other disciplines(Home Health Aides, OT, PT, Medical Social Workers, Speech Therapists, and Dieticians) to theregistered nurse and/or Clinical/Nursing SupervisorResponsible for quality patient care in compliancewith physician orders and patient care plans.Follow the plan of care, provide treatments, and work collaboratively with the members of the teamto help meet positive patient care outcomesAssesses and provides patient and family/caregiver education and information pertinent to diagnosisand plan of careEvaluate and Perform Medical Treatments and wound care as ordered.Document all activities, assessments, actions, responses, care provided and response to care. Show less