Amanda Tanton

Experience

• 

  Fairmont Chateau Lake Louise

  Jun 2018 - Dec 2021

  -Managed, mentored and developed a team of five Concierge Agents-Developed the Seasonal Concierge Guide and edited any new changes-Authored and Implemented a new training program for new employees-Determined and Established Office Procedures for new colleagues-Supervised a team by delegating individual tasks and coordinating with higher management on departmental objectives-Coordinated training sessions with employees to increase and enhance team performance-Composed Meeting Minutes on Training Sessions to pass on for Executive Updates to management-Assisted management in interviewing prospective team members for new talent acquisition-Represented the hotel at the Clefs D’or Monthly Meetings Show less -Organized +15 travel and accommodation reservations on a daily basis and complied them into itineraries-Communicated with +50 guests a day through emails, personal interactions or by answering the telephone-Greet, welcome and direct over 25 guests daily-Worked on guest satisfaction and loyalty programs-Coordinated with vendors on client booking requests and assisted with modifications on itineraries-Maintained Stock Items for the office and for the Living Room-Enhanced payment processing skills by accepting client payment methods for activity bookings-Sending and receiving mail packages for guests during their stay-Performed complete opening, closing and shift change duties to keep the office working efficiently Show less

  • Senior Concierge Agent

    Apr 2021 - Dec 2021

  • Concierge Agent

    Jun 2018 - Apr 2021
• 

  AirSprint Private Aviation

  Jan 2022 - Dec 2022

  Personal Concierge

  -Used booking systems to assist with +7 travel reservations daily-Applied communication skills by answering +10 client emails, personal interactions or by answering the telephone-Enhanced Problem Solving skills by resolving client complaints and promoting long-term loyalty-Applied Organizational Skills to developing formal trip itineraries for Owners-Utilized administrative skills by managing client information in the database-Developed administrative skills by scheduling and confirming meetings with my clients-Increased workplace culture by introducing the “Airsprint Times” Weekly Newsletter-Assist Management with Employee Engagement Monthly Challenges for Colleagues -Assist training manager with training when requested Show less

• 

  Courtyard by Marriott

  Jan 2023 - May 2023

  Guest Experience Supervisor

  -Handled a wide variety of customer service and administrative tasks on a daily basis through Lightspeed PMS System-Managed a team of +5 team members with a focus on high quality, consistent customer service -Established performance standards and aligned the organization to achieve those standards -Ability to expand job responsibilities, suggest performance improvements, and collaborate with others to generate ideas to improve processes -Enhanced Problem-Solving skills by resolving client complaints and promoting long-term loyalty -Processed daily reports, reconciliations, journals and others Show less

• 

  Ace Hotel / Atelier Ace

  May 2023 - Nov 2023

  Assistant Front Office Manager

  - Managed a team of +5 team members with a focus on high quality, consistent customer service- Prioritize and delegate daily work responsibilities to front desk staff.- Assist Front Office Manager in all administrative tasks as assigned- Answer phones, greet customers, assist with check-in and check-out procedures, and make reservations- Confirm staff schedules, assist with payroll procedures, and accurately perform data-entry tasks- Resolve customer complaints and issues and represent our hotel brand in a professional manner- Complete purchase orders for hotel retail stock and ensure accurate numbers are in the system (Cin7 and Shopify) Show less

• 

  JW Marriott The Rosseau Muskoka

  Nov 2023 - now

  Concierge

  • Greeted, welcomed and assisted over 25 guests daily • Provided personalized services such as arranging special occasions or amenities for guests• Offered comprehensive information about local attractions, dining options, entertainment, and events• Addressed guest inquiries, concerns, and special requests promptly and professionally.• Maintained the appearance and functionality of the lobby, ensuring it is clean, organized, and aesthetically pleasing.• Communicated with +15 guests a day through different mediums Show less