Arpitkumar Shah

Experience

• 

  TATA Communications Ltd. (fka VSNL)

  Jul 2008 - Dec 2010

  Senior Engineer(Global Voice solutions)

   Part of Project team for migration of Voice traffic from Nortel DMS100 switches to Sonux GSX9000 and GSX4000 , Post migration ensuring traffic is successful. Document issues and learning during Sonus migration Post migration after Sonus Switched goes live provide L2 technical support for all Voice call related and routing/provisioning related issues. Shift lead for 24*7 NOC support and Taking care of escalations  SPOC ofr ITFS servcices

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  Nokia

  Dec 2010 - now

   Care Technical Manager for SDM Portfolio of Nokia for Reliance Jio India. Responsible for end-end implementation, transformation, delivery, and operations ofsecurity for all SDM nokia products. Which includes kubernetes platform with different linux flavours. Also exploring possibilities of 5G migration.  Manage customer issues and escalations, align best support for quick resolution inSLA. Monthly Review for security vulnerability fixes released by Redhat and windows.Priorities based on criticality Discuss with product owner before implementing any new solution to Jio, and ensure,all security requirements are inline with benchmark and timely updates Working on service impacting security fixes, and work towards alternate option like providing linux/ python based scripting solution as local workaround. Support for life cycle management of the product and carry out SW upgrades andMigrations accordingly. Assists in the coordination and completion of information security standard, processand procedure documentation. Performs periodic quality assurance to ensure thatsystem, network and application configurations meet security standards. Taking requirement from customer for any new feature or customization in existingfeature and take up with R&D and Vendor Monthly review meeting with Customer security team, review security incidents, andensure to provide priority patch for them. Show less  installation, Integration,Go Live,and L2 technical support post go live and emergency Handling SDM (Subscriber data management NDS,HLR,HSS and DXA) Products, providing Project Implementation support and emergency support for Nokia products One NDS, DXHLRe,HSS and NT HLR Troubleshooting for Customer reported issues via BMC ticketing system, Providing resolution within SLA Co Ordinating with R&D team for faster resolution of case Co-ordinate with onsite team for hardware replacement activity Check current Routing, Traffic profile and suggest Rerouting in case required Taking requirement from customer for any new feature or customization in existing feature and take up with R&D and Vendor Ensure smooth Implementation of project activities Timely implementation of system upgrade and corrections  Provide support till Project closer Responsible for taking care of escalations Following up with R&D for any issue in implementation phase HLR,HSS,NDS and DXA support. Show less

  • Care technical manager

    Jan 2018 - now

  • Core Consultant

    Dec 2010 - Jan 2018