Allan Shaw

Experience

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  Department of Defence of Australia

  Jan 1994 - Jan 1998

  In this role, I was responsible for:Managing and maintaining approximately 100,000 Personnel Security Files (PSFs) of Service Personnel.Distribute and receive PSFs to Regional Security offices in each capital city, utilising secure courier transport.Maintain the PSF location database.Update security clearance details across Army, Navy and Air Force computer systems. In this role, I was responsible for:Issuing security access passes utilising the Defence Security Pass and Access Control System (DPACS), for Defence sites within the ACT. This involved checking clients credentials and approvals, taking photos of the client and programming passes to match the clients' approved access requirements.

  • Records Management Officer, APS 1, Defence Security Authority

    Jan 1996 - Jan 1998

  • Pass Issue Officer, APS 1, Defence Security Branch

    Jan 1994 - Jan 1996
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  Department of Defence of Australia

  Jul 1998 - Apr 2003

  In this position: I assessed Military, Civilian and Contractor personnel for suitability to hold security clearances for access to classified material.I performed checks on background, identity verification and contacted nominated referees.I liaised with State Police Forces and other Australian Government Security Agencies to determine character suitability. In this role I managed a small team which responsible for:Transmitting and receiving personnel security clearance information between Australian Department of Defence and Foreign Defence Departments. Secure transmittal of classified mail between Department of Defence and member companies of the Defence Industrial Security Program, and their overseas equivalents. As a junior member of Defence Security Authority, Information Security Directorate: Provided advice, in accordance with Protective Security Manual and Defence Information Security Policy, to areas of Defence and Defence Industry. Undertook User Acceptance Testing of Security Audit Software.Assisted in the maintenance of a small standalone computer network, used for IT Security training.Assisted in research for Information Security policy framework.

  • Personnel Security Officer - Defence Security Authority

    Apr 2002 - Apr 2003

  • Manager, Defence Visits Office and International Safehand Officer - Defence Security Authority

    Mar 2000 - Apr 2002

  • Information Security Officer, APS Level 2 - Defence Security Authority

    Jul 1998 - Mar 2000
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  Hallis

  Apr 2003 - Jun 2005

  Helpdesk Analyst

  I provided Help Desk assistance to Medibank Private, Medicare Australia & Department of Health and Ageing. Accountabilities Support customers through telephone, email, fax and remotely accessing their computers. Password resets, account unlocks, desktop application troubleshooting and installation.Assign problem tickets to 3rd level technical support teams and monitor progress to resolution.Act as liaison between client, 3rd level support teams and external suppliers.Accurately updating and maintaining call recording databaseInstallation of software, installed remotely and via group policyData entry and database maintenance AchievementsAs the senior analyst on the Medibank Private team, I travelled to Melbourne to provide transition assistance when IBM handed over the support contract to another ICT provider. Show less

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  IBM

  Jun 2005 - Aug 2015

  As a member of the Intel Projects team I worked to deliver new multiple high end projects to the Department of Health and Ageing, including the deploy server infrastructure to new Federal Minister(s) for Health electorate offices, Sharepoint server deployment, and assist in projects to allow the smooth transition as the Department migrated to a new ICT support provider.Accountabilities Work on multiple projects with different project managers concurrently Deploy new physical and virtual Microsoft Windows Server 2008/2012 serversFollow the build process though to compliance and BAU handoverProvide troubleshooting on behalf of stakeholdersDecommission old serversWork with external vendors to configure a newly built serversProvide service accounts for external vendors Create new testing accounts for the test teamLiaise with many different IBM support teams Show less Daily Health Checks and RemediationI ensured backups were completed successfully, checked DHCP scopes, checked replication of all servers, checked event logs on all domain and DNS servers and check and manage current volume space on all servers. IBM Blade Servers MaintenanceResponsible for 100+ blade servers and 10 blade centres. Maintenance of all current firmware levels, maintenance of network configuration, event logs and management modules.IBM Servers Maintenance Responsible for a fleet of approximately 350 IBM servers across multiple clients in multiple Data Centres across the country. Maintenance of all current firmware levels, network configuration, event logs, management modules and security patching.Represent Team to StakeholdersRepresented Intel team in Medicare Australia Change Management meetings (twice weekly).Liaison with other IBM support teams, including Storage and Backup Support, Client Helpdesks, Network Operations, UNIX Support, Midrange Operations, Automation Team, Capacity & Planning team, Middleware support teams (Domino, eBusiness), Service Delivery Managers, Architects/Solution Designers, and Project Managers.Other ResponsibilitiesMaintenance of user shares by allocating additional storage and balance data loads across common file servers, add and remove printers on print servers and update DNS entries. Show less

  • Intel (Windows) Systems SME - Engagement and Project Services

    Jan 2013 - Aug 2015

  • System Administrator - Intel Windows

    Jun 2005 - Jan 2013
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  Currently seeking new opportunities

  Aug 2015 - now

  Job Seeker
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  Uber

  Jan 2016 - now

  Your Personal Driver

  Fulfilling peoples personal logistical requirements and seeing the sights of this amazing city as we go.Helping the people of Canberra get from A to B (sometimes via C and D) in a professional manner, in a safe, clean and modern vehicle.As of 1 May 2018, I have completed over 9,500 rides in and around Canberra with an average rating of 4.92 (out of 5).Uber is a platform that connects riders with drivers, through a smartphone app.It currently operates in more than 350 cities across 60 countries worldwide, facilitating millions of trips per day.Using the Uber app, riders can create an account and book a safe, reliable and affordable ride at the touch of a button."We want to provide transportation as reliable as running water for everyone everywhere," Kieran Harte, General Manager for Uber Ireland, said. Show less