Joseph Ngai

Experience

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  Gallagher Bassett

  Jan 2004 - Mar 2008

  - Performed unassisted system shutdowns and revivals on a HP NonStop Mainframe System allowing for system and database maintenance or hardware upgrades that gave the operations department more capacity to handle more company job requests.- Resolved or escalated production processing errors and issues that arose from the daily operating activities allowing the company operate their mainframe 24/7 to process and transmit data without interruption. - Monitored system performance to maintain NonStop Mainframe System integrity.- Actively involved with the company disaster recovery process and test runs. Show less

  • Production Scheduler

    Mar 2006 - Mar 2008

  • Computer Operator

    Jan 2004 - Mar 2006
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  North Central College

  Mar 2008 - Jun 2010

  Help Desk Support

  Information Technology Services Department• Corresponded via phone, email, or walk-ins regarding computer consulting enabling campus professors and students to use campus technology effortlessly.• Investigated, documented, and solved customer problems including issues with email, viruses, and internet connections providing a record of each transaction for the department to organize and diagnose campus issues.• Upgraded memory and restored software on Windows lab machines providing students with access to virus free updated computers for each new school year. Show less

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  J. Sterling Morton High School District 201

  Aug 2010 - Aug 2015

  Algebra Teacher

  • Trained fellow coworkers on the use of Microsoft OneNote for a classroom setting that helped kick start the district’s one-to-one technology initiative and have teachers use more technology in their classrooms.• Possesses working knowledge of learning management software such as Edline that organized, prepared, and enabled students to succeed in their studies.• Coached the freshman matheletes who aided in breaking two school records in the Illinois Council of Teachers of Mathematics (ICTM) and Lemont High School Invitational Math competitions. Show less

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  Tyler ISD

  Aug 2015 - Jun 2016

  Algebra 1 and Geometry Teacher

  Robert E. Lee High School• Communicated Geometry math concepts to students helping them pass a state required course.• Instructed new students for the second semester of the school year under an administrative decision to switch students half way through the year allowing the school to reach district goals of making students more successful.• Incorporated TI-NSpire calculators and Kahoot technologies accordance to the school’s technology initiative.

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  MGM Benefits Group

  Feb 2017 - Feb 2019

  • Software QA Specialist

    Jan 2018 - Feb 2019

  • Implementation Technician

    Feb 2017 - Jan 2018
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  Allsynx

  Mar 2019 - now

  Software Quality Assurance Specialist