Helen M.

Helen M.

Youth Worker

Followers of Helen M.226 followers
location of Helen M.Thornton, England, United Kingdom

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  • Timeline

  • About me

    Senior Project Manager at Department for Work and Pensions (DWP)

  • Education

    • St. Wilfrid's C of E High School, Blackburn

      1982 - 1989
      O’levels & A’levels
  • Experience

    • Lancashire County Council

      Jan 1989 - Jan 1990
      Youth Worker

      Supporting Duke of Edinburgh volunteers, mainly school based. Running a weekly drop-in session for Duke of Edinburgh participants from the Blackburn area.

    • Department for Work and Pensions (DWP)

      Feb 1991 - Apr 2008

      Man manager of 30 decision makers for DLA & AAAll line management responsibilities - report writing and performance management to grievances.Checking a percentage of the work completed to ensure accuracy. Managing the workload to ensure all work was completed within the SLAs and ensuring progression of old/difficult casework Arranging relevant training for all staff and ensuring completion of mandatory training Systems Analyst role working within the Pensions area.Pensions Forecasting; Pension Credit and major changes to the Pensions system Managing a small team running PMO and network AdminNetwork AdministratorAsset Management Writing appeals for The tribunal service with regard to Child Support Agency cases, where possible arranging for reviews of cases to take place prior to an appeal where errors have been found. Working on Family Credit to look at applications made; gather required evidence and make decisions on amount of benefit to be paid. Dealing with changes in circumstances and progressing reviews and complaints. General filing and admin tasks working in main stream operations to issue benefit payments

      • Decision Maker Manager

        Apr 2006 - Apr 2008
      • System Analyst

        Apr 2000 - Apr 2006
      • PMO - ITSA

        May 1998 - Mar 2000
      • Appeals Writer

        Apr 1996 - May 1998
      • Adjudication Officer

        Nov 1991 - Apr 1996
      • Administrative Assistant

        Feb 1991 - Nov 1991
    • DWP Digital

      Apr 2008 - now
      • Senior Project Manager

        Mar 2021 - now
      • Portfolio Manager

        Oct 2019 - Mar 2021
      • Technical Delivery Manager

        Oct 2015 - Oct 2019
      • Senior Business Analyst

        Oct 2011 - Oct 2015
      • Business Analyst

        Apr 2008 - Oct 2011
  • Licenses & Certifications

    • ISEB - Diploma in Business Analysis

      BCS, The Chartered Institute for IT
      May 2011
    • ISEB - Organisational Context

      BCS, The Chartered Institute for IT
      Apr 2010
    • ISEB - Business Analysis Essentials

      BCS, The Chartered Institute for IT
      Jan 2010
    • ISEB - Modelling Business Processes

      BCS, The Chartered Institute for IT
      Jun 2009
    • PRINCE2® 2009 Foundation

      AXELOS Global Best Practice
      Feb 2010
    • MSP® Foundation (4th Edition) Certificate in Programme Management

      AXELOS Global Best Practice
      May 2021
    • MoP® Foundation

      AXELOS Global Best Practice
      Feb 2020
    • ITIL Foundation Level

      AXELOS Global Best Practice
      Nov 2014
    • MoP® Practitioner

      AXELOS Global Best Practice
      Feb 2020
    • PRINCE2® 2009 Practitioner

      AXELOS Global Best Practice
      Mar 2010
  • Volunteer Experience

    • Guide Leader

      Issued by Girlguiding on Jan 1988
      GirlguidingAssociated with Helen M.
    • District Commissioner

      Issued by Girlguiding on Dec 2024
      GirlguidingAssociated with Helen M.
    • Lancashire West County Commissioner

      Issued by Girlguiding North West England on Feb 2017
      Girlguiding North West EnglandAssociated with Helen M.