Helen M.

Experience

• 

  Lancashire County Council

  Jan 1989 - Jan 1990

  Youth Worker

  Supporting Duke of Edinburgh volunteers, mainly school based. Running a weekly drop-in session for Duke of Edinburgh participants from the Blackburn area.

• 

  Department for Work and Pensions (DWP)

  Feb 1991 - Apr 2008

  Man manager of 30 decision makers for DLA & AAAll line management responsibilities - report writing and performance management to grievances.Checking a percentage of the work completed to ensure accuracy. Managing the workload to ensure all work was completed within the SLAs and ensuring progression of old/difficult casework Arranging relevant training for all staff and ensuring completion of mandatory training Systems Analyst role working within the Pensions area.Pensions Forecasting; Pension Credit and major changes to the Pensions system Managing a small team running PMO and network AdminNetwork AdministratorAsset Management Writing appeals for The tribunal service with regard to Child Support Agency cases, where possible arranging for reviews of cases to take place prior to an appeal where errors have been found. Working on Family Credit to look at applications made; gather required evidence and make decisions on amount of benefit to be paid. Dealing with changes in circumstances and progressing reviews and complaints. General filing and admin tasks working in main stream operations to issue benefit payments

  • Decision Maker Manager

    Apr 2006 - Apr 2008

  • System Analyst

    Apr 2000 - Apr 2006

  • PMO - ITSA

    May 1998 - Mar 2000

  • Appeals Writer

    Apr 1996 - May 1998

  • Adjudication Officer

    Nov 1991 - Apr 1996

  • Administrative Assistant

    Feb 1991 - Nov 1991
• 

  DWP Digital

  Apr 2008 - now

  • Senior Project Manager

    Mar 2021 - now

  • Portfolio Manager

    Oct 2019 - Mar 2021

  • Technical Delivery Manager

    Oct 2015 - Oct 2019

  • Senior Business Analyst

    Oct 2011 - Oct 2015

  • Business Analyst

    Apr 2008 - Oct 2011