Horacio Davila

Experience

• 

  New Horizons Computer Learning Centers

  Sept 2000 - Nov 2007

  System Administrator

  •Responsible for providing end user support for a staff of 100+ employees using Dell desktops, Dell laptops and thin clients.•Successfully provided and administer a reliable Network with 3 sites connected via T1 line with 3com switches, routers and 10+ onsite classrooms for clients.•Administered a Windows 2000 and Exchange Server 5.5 and 2000 for operations network and classroom network.•Performed maintenance, server patches, upgrades for 21 Windows 2000 Servers in a weekly basis.•In charge of the buildup of 2 Server rooms with 5 dell servers mounted on a Dell server rack running Windows 2000 Server that consisted of (1) Data/print server, (1) Exchange Server, (2) Citrix Servers and (1) backup server.•Project Manager of the buildup team for new computer center in Salinas with 6 classrooms each with 14 Dell computers, one Dell Server, one 3com hub and one Exchange Server used for Technical Classes.•Collaborated with the sales, marketing and support teams to launch products on time and within budget.•Maintained and monitored the server room, the wireless network and other server infrastructure.•Coached and mentored over 60 new staff members, including conducting performance reviews Show less

• 

  Office Star Computer Learning Center

  Jan 2011 - Jan 2013

  System Administrator

  •Primary oversee the services of the business and technologies team and their assigned Mentored Learning Center. •Support for robust project processes, tools, and measures to support IT projects in a multi-source environment and the establishments of a core team of seasoned professionals to drive key cross-IT and transformation programs/projects. •Ensure effective program and project delivery to maximize business result and minimize business risk in achieving a changing portfolio of business and IT capability and projects.•Provide product and technology vision, leadership, oversight, and execution to all organizations in support of various business areas (print and electronic publishing, applications, telephony, workstations, network infrastructure, deployment, technology integration, testing, and SharePoint administration, imaging creation/deployment, server administration and exchange administration. •Manage and maintain data storage, security, and data integrity and disaster recovery of the network.•Create, maintain and implement strategic plans, policies, programs, and schedules for both software development and systems administration to accomplish corporate goals and objectives.•Review and approve major contracts for computing and IT services, equipment, and oversee of all outsourced vendors in relationship to infrastructure, product development, technology development, and customer service functions. •Work with other departments to develop training tracks that meet current job market requirements and assists in the assessment and placement of students into current tracks. Show less

• 

  IT Business Solutions

  Jan 2012 - now

  IT Consultant

  We at IT Business Solutions know the importance of staying on top of the current technology while reducing the infrastructure cost. We specialize in meeting our clients needs by understanding their goals and challenges of their current industry. Each organization is different, that is why we specialize in individual solutions.

• 

  Miller Networks, Inc.

  Dec 2013 - May 2014

  Network Engineer

  •Oversee the overall health and security of the company’s network.•Provide tech support for over 60 different companies in the Bay area and Central Coast area.•Create and update Miller Networks and client network documentation, network diagram, special software licenses and company domain user and workstation setup.•Work with tech support team members on ongoing projects for Miller Networks and clients.•Work and collaborate with Owner and Sales team to determine best solutions for new and existing clients.•Maintain a good relationship with assigned clients.•Advise Client Managers/Owners on strategic systems conversions, upgrades and migration to ensure interrogations in support of business goals and objectives.•In charge of software inventory, purchase of new hardware and software.•In charge of mentoring and training of our interns.•Delivered 24/7 support to over 30 different sites using remote desktop technology. Show less

• 

  Clinica De Salud Del Valle De Salinas

  May 2014 - Nov 2015

  System Engineer

  •Provides assistance to IT Manager to coordinate IT Projects to be completed in a timely manner.•Responsible for maintain inventory of the software and IT Equipment (PCs, Thin Clients, Printers, Monitors. Recycle equipment that is no longer used).•Test software applications and systems regarding (EHR)•Responsible for the Encryption of CSVS smart phones, tablets, laptops and other mobile devices.•Maintain network servers such as file server, print servers and VPN gateways.•Provide application support (EHR, EPM, and EDR) to diagnose and resolve technical problems to a staff of over 200 employees and 11 Clinics over a 50 mile stretch.•Help Monitor the Ticketing System and respond to tickets in timely manner always prioritizing request as necessary.•Modify Test and Configure NextGen (EHR) to improve the software performance.•Required to be available for technical support after business hours and or weekends.•Maintain a healthy relationship with all IT Vendors.•Create and maintain technical documentation to insure efficient planning and execution. (EHR)•Administer servers, desktops, printers, routers, switches, phone system, laptops and organization’s mobile devices. Show less

• 

  Driscoll's

  Nov 2015 - Nov 2017

  Consultant

  IT Consultant, 11/2015-11/2017Driscoll’s Strawberry Associates.Provide 2nd level Global support to users in different countries at different time zones insuring the highest level of customer service to the business while providing resolution according to our SLA’s and IT Projects deadlines.

• 

  Granite Construction

  Sept 2018 - now

  IT Consultant
• 

  Robert Half

  Jan 2019 - now

  SPS

  Project (Consisted of traveling to 10 sites around the continental United States and Canada overseeing the deployment over 600 devices at Robert Half field offices )• Technical aspects included: Data migrations, software configuration and installation, communication system set ups, dock installations, etc.• Managed spread sheets, charts and pertinent information in SharePoint.• Perform inventory of received and send back equipment from and to corporate.• Report and collaborate with Project Manager and Tech Leads in other sites 3 times a week via Skype meetings and conference calls• Managed 4 Technicians throughout the entire project which included training on white glove support, schedule deployment appointments and assist them when technical problems presented.• Communicate with Managers, site Admins regarding the deployment schedule and special accommodations• Trained the technicians on project related topics and operational run book• Provided guidance to Technicians on white glove costumer service strategies while on site• Provided support for any escalations from technicians in the field offices• Provided high level trouble shooting to all technicians.• Insured proper white glove treatment of the customers involved in the L.O.L.D project Show less

• 

  Loudpack, Inc.

  May 2019 - now

  IT Manager