Henry Clarendon

Experience

• 

  Anheuser-Busch

  Jul 2002 - Jan 2004

  Technician - Busch Gardens, Tampa
• 

  Brown University

  Sept 2002 - Aug 2007

  Theater Technician
• 

  Trinity Repertory Company

  Jan 2006 - Jan 2008

  Box Office and Phone Rep
• 

  Apple

  Sept 2006 - Jan 2017

  • Lead Genius, Family Room Lead

    Jun 2011 - Jan 2017

  • Lead Creative

    Nov 2009 - Jun 2011

  • Creative

    Oct 2007 - Nov 2009

  • Specialist

    Sept 2006 - Oct 2007
• 

  Apple

  Feb 2022 - now

  • Leads hiring, internal promotion, and other talent-related tasks for the store• Drives business priorities, supports the team, and creates a welcoming atmosphere for all customers while on the floor• Guides 18 to 25 team members each year as their developmental point person, maintaining accountability through feedback and helping them improve their results and achieve professional goals• Designs and leads strategies to improve key business results and employee satisfaction metrics• Created and facilitated training for the store and the market to help team members build better resumes and perfect interview skills• Created and facilitated training for the store and the market to help team members interpret NetPromoter data and act on customer feedback effectively• Mentored leadership team through retail leadership evolution, helping to onboard three new Leads and three new Managers• Previously led in areas of responsibility for in-store technical support, in-store training, and work-from-home hybrid roles Show less

  • Manager

    Jan 2017 - now

  • People Change Management (temporary experience)

    Feb 2022 - Jul 2022