De'Ajah Lofton

Experience

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  SIUE International Studies Program

  Aug 2017 - May 2018

  Event Coordinator and Social Media Manager

  -Formulated strategic plans and set achievable goals-Orchestrated and oversaw a comprehensive calendar of events and timelines-Established and enhanced the organization's social media presence, resulting in increased engagement-Conducted content creation, editing, and adaptation-Coordinated and closely monitored various activities and events

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  Lowe's Companies, Inc.

  May 2018 - Jul 2018

  Cashier

  -Conduct sales transactions-Assist with returns-Provide excellent customer service-Up-sell products

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  European Wax Center

  Sept 2019 - Nov 2020

  Guest Service Associate

  -Greet guests and explain services in a professional manner-Sell wax packages, company products and deliver great customer service to guests-Meet monthly sales goals-Answer busy phone lines and schedule reservations for guests' convenience and wax center productivity

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  Brewster Companies, Inc.

  Nov 2020 - Mar 2021

  Administrative Assistant/Accounts Payable

  - Reviewed and processed a high volume of invoices, verifying accuracy and compliance with company policies-Managed daily invoices up to $500k+ and resolved any associated issues-Conduct payroll processes for Union workers, ensuring accurate and timely compensation - Corresponded with local vendors, documenting all accounts payable transactions for comprehensive record-keeping- Maintained organized vendor files and provide supporting documentation for audits to ensure a smooth auditing process Show less

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  Anthem, Inc.

  Oct 2021 - Apr 2022

  Customer Service Representative

  -Provided guidance to members throughout the enrollment process and addressed billing inquiries, delivering clear explanations of available plans and options-Maintained positive and constructive relationships with over 300+ clients on a daily basis-Ensured compliance with company policies and procedures, adhering to industry regulations-Communicated effectively to empower members with the knowledge required for informed decision-making on benefits, coverage, and wellness programs-Investigated and resolved member issues by collaborating with internal departments, showcasing a solution-oriented approach to problem-solving Show less

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  Eliassen Group

  Apr 2022 - Jul 2022

  Technical Recruiter

  -Utilized various channels, including job boards, social media, and professional networks, to identify and attract qualified candidates, building a robust talent pipeline-Conducted comprehensive technical screenings to evaluate candidates' skills, experience, and cultural compatibility-Orchestrated salary negotiations and collaborated closely with hiring managers to formulate competitive and compelling job offers-Utilized advanced applicant tracking systems to uphold precise and current candidate records-Actively contributed to diversity and inclusion initiatives, fostering a diverse and inclusive workplace Show less

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  PCs for People

  Mar 2023 - Sept 2024

  -Fostered strategic partnerships with organizations, libraries, and universities, prioritizing Diversity, Equity, and Inclusion initiatives across the Midwestern regions-Developed innovative approaches to community engagement, effectively bridging the digital divide-Collaborated with cross-functional teams to drive impactful decision-making and successfully led projects, generating over $100k+ in revenue-Identified and pursued grants for Community Impact initiatives, securing funding to support marginalized populations-Crafted a highly effective outreach strategy, endorsed by the National Director of Development and Impact, and implemented across all markets.-Spearheaded the design conceptualization for the renovated facility interior and exterior signage, ensuring a visually appealing and cohesive representation. Show less

  • Community Impact Manager

    Aug 2023 - Sept 2024

  • Customer Service Manager

    Mar 2023 - Aug 2023