Shawn Collier

Experience

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  Columbus Blue Jackets

  Aug 2000 - Apr 2002

  Game Operations/ Crowd Entertainment Team

  •Hosted audience game shows and on-ice intermission games to energize the crowd pre- and post-game•Assisted in organizing and participating in off-season community events

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  Germain Amphitheatre

  May 2001 - Sept 2007

  Supervisor

  •Served directly under venue Operations Department in daily event/ show operations•Oversaw Guest Services and Security staff in following venue guidelines and regulations•Responsible for direct customer service in handling complaints, and crisis situations

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  The Owens Group

  Sept 2004 - Aug 2005

  Focus Features Representative/ Promotions Intern

  •Marketed movie premiers on campus for Focus Features•Promoted movie releases at campus events, and venues by organizing events•Developed film promotion strategies in collaboration with studio account executives

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  Funny Bone Comedy Club

  Oct 2005 - May 2013

  Box Office Assistant Manager

  •Assisted the General Manager and Box Office Manager with daily venue operations•Operated reservation ticketing system via phone, internet and walk-in sales; monitored ticket inventory•Performed as lead trainer and supervisor to new box office employees

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  Skybus Airlines

  Sept 2007 - Apr 2008

  Flight Attendant

  •Lead Flight Attendant in-flight•Provided safety, and customer service to passengers before, during, and after flight•Sales experience via on-board sales of food, beverage, and gift items

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  CAPA-Columbus Association for the Performing Arts

  Mar 2012 - Aug 2016

  Columbus Symphony Orchestra Subscription Sales & Ticketing Manager/Picnic with the Pops Lead

  *Promoted to Manager to oversee 4,000 + CSO subscribers for the classical and pops series •Serve as a liaison between the Ticket Center and CSO’s Development department •Facilitate the acquisition and retention of subscribers and donors •Manage relationships with longtime subscribers and foster new relationships to acquire new customers •Lead ticketing sales efforts for CSO’s annual fundraising gala event •Produce weekly sales reports and report gross income, sales revenue and projections to CAPA executives •Assist with CSO creative and marketing/promotions to create buzz and visibility for performances •Activate marketing promotions to the public*Promoted to lead corporate sponsorship sales and subscriptions for the Picnic with the Pops series •Manage ticket distribution for corporate and individuals ticket holders •Assign and allocation table placement based on giving level •Logistical planning of catering, ticket distribution, package options*Serve as a lead CAPA ticket office associate •Collaborate with CAPA’s Director of Ticketing to implement or enforce policy/policy changes, including updating ticket counter manuals and communicating changes to all staff •Assist with training new CAPA ticket office associates •Oversee customer issues and act as manager-on-duty for select special events •Lead balancing and closing accounting procedures at end of business day •Direct guests services via sales and account management at multiple theaters and the CAPA Ticket Center Show less

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  Century Resources, LLC

  Aug 2016 - Dec 2017

  Territory Sales Representative

  * Promoted after 3 months from Territory Sales Assistant to Territory Sales Representative • Developed daily, weekly, monthly, and seasonal plans to meet territory sales goals• Cold-call 30-50 business prospects weekly, while managing current relationships within a 14 county territory• Implemented incentive programs, and effective outlines of projects for each account to maximize fundraising• Effective communication with account sponsors to meet deadlines, relay delivery information, and collect payments• Multi-media fundraising presentation made to educate students on best practices for an effective fundraising campaign Show less

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  The Ohio State University Wexner Medical Center

  Mar 2018 - now

  Patient Experience Coordinator

  • Providing personalized guidance and support that promotes a positive patient/family experience throughout their care • Responding to patient, family and visitor concerns by employing verbal and written communications skills, intervention, interpersonal, diplomacy, and conflict management skills and strategies• Assisting with providing patient and visitor information; and working to improve processes to elevate the service levels provided to patients, families and visitors