Lin Modinger

Experience

• 

  Bosch

  Jan 2011 - Oct 2012

  Working student at Diesel Systems Commercial Vehicles Sales

  - Support and substitution during vacation period in secretary- Editing of the Bosch Global Net home page from department- Support of customer team with controlling tasks - Composing a product overview for an international client

• 

  Ludwig -Uhland-Gymnasium Kirchheim (Teck)

  Sept 2011 - Apr 2012

  13-wöchiges Pflichtpraktikum im Rahmen meines Lehramtstudiums

  13 Weeks of Internship at a german Gymnasium (High school)- teaching (children aged 13 -16) - preparing teaching material- helping with organisation of a camping weekend for students - organization of a project week about Spain

• 

  Zero Clothing GmbH & Co. KG

  Oct 2013 - Sept 2014

  Sales Assistent (Esslingen am Neckar)

  Fashion retail sales person (student job)- support tore management, administration- advising- sales- merchandise

• 

  Illumina

  Feb 2015 - Oct 2015

  Customer Support Specialist

  Responsible for the Customer Service activities supporting distributors and local offices in the EMEA area. Establish professional relationships with sales responsibles, distributors and local counterparts to facilitate management of orders, returns and sales admin activities, all in accordance with internal quality procedures and local instructions.ORDER MANAGEMENT: - accepting, reviewing, processing and dispatching customer orders - Verification of credit limits with finance- Verification of export license and anti-boycott rules and guidelines- Adjust and maintain prices in our ERP system as per tender / quotations documents- Document and execute relevant credit notes linked contracts/ agreements (bulk discounts, commissions, FOC arrangement)RETURN MANAGEMENT- Accurately and timely update returns in our ERP system liaising with warehouse and customers- Follow up on product complaints within specified timeframes- Seek approval for and make the necessary credit notes/warranties- Returning/replacing of faulty programmersADMINISTRATION- Ensure critical data is maintained in our ERP system (Customer master, master comments and prices)- Consistently provide relevant paperwork such as packing lists, certificates, proforma invoices.- Provide ad hoc and periodical sales reports needed for Sales Representatives and/or customers.- Handle and follow-up on Letters of Credits, tendersQUALITY- Ensure accurate tracking of lot controlled products via correct system processing and updates- Ensure adequate stock counts in main and consignment locations (if applicable)- Understand and continuously improve QA procedures- Follow up on Complaint Case Reporting- Drive/Assist communication to customers related to non-conforming products- Establish and evaluate service levels for above activities Show less

• 

  Msg life ag

  Oct 2015 - Nov 2018

  Business Consultant

  Life insurance business processes | Standard software for life insurance BUSINESS CONSULTANT - advising and supporting our customers in implementing, customising and installing msg.Life Factory, our portfolio management system for life insurance work.- technical integration, mapping of business processes and custom linking to adjacent systems.- establishing technical concepts; development of detailed guidelines for the client-specific adaptation and customisation of software in line with the customer’s framework conditions and adjacent systems; process and organisational adjustment- acting as a contact partner for the client’s decision-maker; technical responsibility for all implementation phases for our standard software products- close collaboration with our customers; consultation, as well as preparation, coordination, design and execution of workshops, training sessions and customer appointments- design and execution of technical testsJUNIOR PM Project management: - estimate time and cost for small projects- set up and controlling of work time bookings (ERP)- resources and workforce management- month closing and invoices, - co-ordination of project tasks- communication with managing level on customer’s site- documentation (offers, contracts, etc.)Change management: Introduction of the new JIRA issue type and its workflows:- analysis and coordination with different user groups (such as developers, business consultants, project leads)- creating presentations and user videos Show less

• 

  Universiteit Utrecht

  Apr 2019 - now

  • User Experience Researcher

    Jan 2022 - now

  • Functional Administration

    Apr 2019 - Dec 2021