Richard Brooks

Experience

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  AbilityONE Consulting Services, LLC

  Jan 2006 - Oct 2007

  Consultant

  Developed a Desktop as a Service (DaaS) solution for Velocity Sports Performance supporting all of their franchise locations throughout the US. The DaaS was an IT environment in a box that allowed any new franchise concept (store) to be completely IT functional in less than a day. The DaaS supported a custom developed Coach / Athlete CRM solution with point of sale functionality.For StarPound Technologies, directed a product team in the creation of contact center communication enabled business process (CEBP) application demos which included VoIP, IVR, API integration to 3rd party apps.. Software technologies included JSP, AJAX (Web 2.0), BPM, VXML, web services, and database development. Targeted to the Financial, Retail, and Mid-sized businesses. Show less

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  Inteliquent (Formerly Onvoy/ Broadvox)

  Oct 2007 - Oct 2010

  Director of Product Management (Formally Cypress Communications)

  Full product development, launch and life cycle for advanced Microsoft uCaaS service which drove a 25% increase in ARPU for the hosted voice product line.Established the vendor/partner relationship with Microsoft. Developed the product concept which was accepted by Microsoft’s executive management resulting in acceptance for High Volume Subscription pricing and Microsoft’s investment in Cypress’ marketing efforts

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  Cbeyond

  Oct 2010 - Apr 2012

  Product Marketing & Management, Voice, Messaging, and Applications

  Full product development, launch, and life cycle for Hosted SMB voice service based on the BroadSoft platformFull product development, launch and life cycle for a Fixed Mobile Converged service for IOS and Android platforms which increased revenue by 6%. Collaborated as "product owner" in an agile development team.

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  Cox Communications

  May 2012 - now

  Product Management & Marketing